Firefox Support Forum

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Your support ID is: 15199799165570062406

This is the site https://one.walmart.com/content/usone/en_us/company.html this site I connect to for work related issues, I can use private browsing, but not the regular browsing.

Hi there

I've had firefox for years and never had much issues. I've never had this issue before the most recent update where now youtube videos constantly stutter. It's just Firefox as other browsers work fine. I've updated my graphics card and did a little bit of research but none of the fixes quite did it for me. In the past couple days I've always had Firefox crash on me twice, which hasn't happened before either. So I'm not sure what's going on, but I'm prone to point fingers at an update. I don't install extensions or themes, so the only extension I have really is uBlock Origin but that's been there forever. I've restarted my computer as well. It is not my resources, they are more than fine my RAM and CPU and Graphics Card. Task manager shows nothing is even above 50% (CPU, GPU, Memory) when playing the video. I've also tried creating a new profile and opening up a new profile. Same issue.

Can anyone suggest any fixes or is this a firefox update bug?

EDIT: This appears to be for all videos I am playing on Firefox. It also does not matter if I set it to the lowest quality, even 144p, it will still stutter nonstop.

for the past several days, my youtube thumbnails have been grey boxes. they aren't the standard "no thumbnail :(" grey, instead just a block of grey.

this is not the case for youtube on chrome or on the app. i've tried the following: - restarting firefox (multiple times) - clearing the cache for youtube - reinstalling firefox - restarting my computer - logging out and logging back into my youtube account - using firefox in a private browser

please help.

When trying to open Sharepoint or OneDrive Sites I receive either an 401 Access denied or a: We are sorry, something went wrong.

The issue is actually described in https://support.mozilla.org/en-US/questions/1373433 It seems that it broke again now. There are also other people having this problem: https://www.reddit.com/r/sysadmin/comments/11aot6r/firefox_10280esr_seems_to_have_broken/

If I either clear all cache, active logins and cookies or reload with STRG + F5 it will work temporarily. Setting dom.serviceWorkers.navigationPreload.enabled to False fixes it completely.

HI for the past four days I have been getting the following error message when attempting to load www.canberratimes.com.au

"Application error: a client-side exception has occurred (see the browser console for more information"

This is happening on my Windows PC only. I can access the site on my Firefox browser on IOS.

I am running the most recent version of Firefox 102.0.1 (64 bit).

This is the only site displaying this message.

Grateful for any assistance in resolving this.

Kind Regards, Peter

The first image is with Fx 103 https://i.imgur.com/r9L3MtM.jpg

This next one is with Fx 102 https://i.imgur.com/N8p1gis.jpg

Others having resolutions other than 1920 x 1080 are having the same problem. Any help would be appreciated

Starting yesterday, every youtube video I try to watch never plays or is in a constant state of buffering. It works fine in Edge, and Twitch streaming has no issues so its definitely not my internet connection.

I've already tried clearing my cache, rebooting, clearing it again and refreshing Firefox and the issue remains. Disabled adblocker as well. I am currently on version 106.0.5

I'm not sure what happened in the latest update, but it broke the Canvas website that I use regularly for classes and homework. I've checked and confirmed that Canvas still works normally on Microsoft edge.

Extensions shouldn't affect the website because Canvas was working normally until the recent Firefox update.

Anyone know how to solve this problem?

None of the menu buttons work at the top of yahoo mail in firefox when an e-mail is open, I am able to use these in Microsoft Edge. Until the last update of firefox they worked so something broke in the latest release 103.0.1 is my guess. I restarted without extensions and still broken.

I have been having an issue, since just before the update to 100, where Google sites stop responding. Gmail will display banner at the top "OOPS - The system encountered a problem...", Google search from the search bar will do nothing, Google Maps will not load and any google web page will not load or refresh. Closing Firefox and restarting it will fix the issue, temporarily. At first I thought it was any web page, but I have tested other search engines and web pages, using Firefox while the Google pages are unresponsive, and it is limited to Google pages. I can open the affected Google pages with Edge, while Firefox is still "locked out".

Has anyone else noticed this issue?

I used to be able to get on Amazon with no problems using Firefox. Lately, the website is all chopped up. Blue words with underlining appears on the pages. I can view Amazon just fine under Safari.

Hi all, is expired cookies management changed lately? Authentication doesn't work anymore in following use case. Question is all about FF for windows, while usually I'm on FF Android, Edge and Chrome for Windows and all these browsers are working correctly.

My working web app (static blazor wasm standalone) is interactively authenticating in Azure AD B2C using Microsoft.Authentication.WebAssembly.Msal library (like MSAL.js), API is an Azure Function protected through AAD B2C.

Login request successfully invokes Signin/Signup B2C flow with popup to myb2ctenant.b2clogin.com but breaks navigating to auth protected pages or backend apis.

From DevTools I see that every request to following b2c endpoints sets an expired cookie (expired 10 years before, year is now 2012):

When user clicks login: GET /myb2ctenant.onmicrosoft.com/b2c_1_sinsup/v2.0/.well-known/openid-configuration

Returning from login confirmation: GET /myb2ctenant.onmicrosoft.com/B2C_1_SInSUp/api/CombinedSigninAndSignup/confirmed?rememberMe=false&csrf_token=xxx

for example: Set-Cookie: x-ms-cpim-trans=; domain=myb2ctenant.b2clogin.com; expires=Fri, 14-Sep-2012 12:46:46 GMT; path=/; SameSite=None; secure; HttpOnly

FF registers this warning in console:

Cookie “x-ms-cpim-trans” has been rejected because it is already expired

Following when MSAL execute a request to /myb2ctenant.onmicrosoft.com/b2c_1_sinsup/oauth2/v2.0/authorize?xxxx

Response always contains:

Location: https://blazorapp.xx.web.core.windows.net/authentication/login-callback#error= interaction_required&error_description=AADB2C90077%3a+User+does+not+have+an+existing+session+and+request+prompt+parameter+has+a+value+of+%27None%27.%0d%0a

All other browsers are working... Thanks in advance for any help

I am getting Access Denied on many web sites that i have used frequently. For example, for the site https://www.apartments.com/ I get this message:

Access Denied You don't have permission to access "http://www.apartments.com/" on this server.

Reference #18.ca68dc17.1653685076.c42d150

I am using Firefox Browser 100.0.2

Help!

Hello,

this problem started happening around 3 or 4 days ago.

Usually, at the end of the day or before I close Firefox, I "delete browsing history" BUT only the "today" history. I know it's a weird habit (lol), but at least it logs me out of all recent browsing while keeping my sessions with older websites active (typically these older websites include stuff that I use frequently like Outlook, Google/Youtube, Twitter & other social media, Spotify, and a few other sites).

The other reason I do this is that I like my "recent history" to be ordered the way I like, so I can use it kind of like a "bookmark list".

The problem: Since about 4 days ago, each time I "delete history", ALL my accounts are signed out. Note that I don't have the option to delete cookies upon closing checked, and whenever I close Firefox without deleting history the sessions appear to be active.

I think 3 or 4 days ago there was a Firefox update? I remember at the time I was shown the extra tab with the release notes, but I didn't pay much attention. However when I noticed the issue, which was the day after, I assumed it was a new feature of the update that caused all these websites not to recognise my browser and thus ask me to log in again.

So just before going to bed, I tried 1) clearing my history for the day as I usually do, except 2) instead of closing directly after, I would go to the sites I want to remain logged in (in this case I just did Outlook, Youtube, Twitter, Facebook, Tiktok and Spotify), log into my accounts, and then close the browser.

So the following day, it worked "as usual"... almost... that is because when I deleted my history of the day, it logged me out of everything again. But in the "recent history" list, it showed the updated list (with the websites I re-logged into the day before).

So I can't guess what is happening, other that something is messing with my cookies each time I delete history. I even went to check manually to see if I still had the session cookies stored in Firefox and it appears to be the case.

Yesterday I also tried logging into a Google, waiting a few hours, and only deleting the history of the past hour, but the same thing happens, I instantly get logged out.

Additional info: when I "delete history" I only check the first five options (those under history) and not the lower two (under data).

Thanks for your help, and sorry for my English !

after upgrading to the latest version of fire fox I cannot access the router setup page. I think that the versions after v97 require TLS 1.2 or later. My router apparently does not support this. How can I access my router to update it's firmware. If I can't access the setup pages. Is downgrading to a version before v97 an option? is there any other work around. I want to establish a http:// not https:// connection with the router.

Hello,

For several weeks now I've been experiencing issues with accessing google sites. YouTube videos will constantly display the "Connect to the internet. You're offline. Check your connection." error page. Additionally gmail and google drive will constantly give the "OOPs" error message. Sometime the page will load w constant refreshes but this is not ideal.

I've done the following:

Clear history/cookies Opening in troubleshoot mode Disable hardware acceleration Refresh/Reinstall

Have even tried the following articles: https://support.mozilla.org/en-US/questions/1377868 https://support.mozilla.org/en-US/questions/1376015

Still getting the same results. Not having any issues with edge/chrome. Does anyone have anything else that could be done?

Firefox Browser 102.0.1 (64 bit) Windows 10 OS

I suspect that my bank tried to show a verification pop-up while I was on a third-party site, and because pop-ups were disabled the third party rejected my request. My question is:

How much of my bank's website address do I need to put in the "Allowed Web Sites - Pop-ups" edit box, seeing as I wasn't on that website at the time. Would "https://name-of-bank.com" be sufficient? Or, are wildcards allowed in the URL?

I am running Firefox 100.0.2 64 bit and now after literally years of visiting https://www.metrobyt-mobile.com/ to pay my mobile bill every month, it won't open the page. [See image of error]. I have gone into settings | browser privacy and tried turning off blocking for cookies, tracking content, cryptominers, and fingerprinters. No difference. I have gone into Enhanced Tracking Protection and clicked on Manage Exceptions and it won't give me an option to add the website. The site opens normally in Chrome. I find the instructions for "What to do if a site seems broken", but there is no shield or broken shield next to the web site address to click on. [See second image].

Since I installed Firefox's latest update today Reddit (so far no other sites I frequent have the same issue) displays nothing but an empty white page. You can see the tab load, and the name of the site show up there, but nothing ever displays, not a flicker of color or anything. I've cleared cookies and site data, I've turned the tracking protections off and on, so far nothing I've tried has had any effect. I visited Reddit on another browser and it works fine, so it's clearly a Firefox issue.