Firefox Community Forum

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but that didn't work. I uninstalled it and deleted all mozilla folders in appdata, then tried again without signing in to my mozilla account on a fresh install but i'm still having the issue. It might be a windows configuration issue because I don't see why this would work on edge but not on firefox. I've tried disabling all cookie and tracking protection features but I still have the same issue.

My Environment: Host Machine - Intel Core i7-4771 @3.50GHz, 16GB RAM NVIDIA GeForce 210 Display Adapter, Intel Gigabit Network Connection (ISP connection is around 700MBps).

OS - Windows 7 Pro V.22H2 Browser = Firefox ver.128.0.3 64bit.

Virtual Machine (VM) - Oracle Virtual Box Ver. 7.0.20 r163906, RAM = 4GB, Network = Bridged Adapter.

OS = Windows 7 Pro V. 22H2 Browser = Firefox ver. 128.0.3 64bit.

The Problem (In my VM only because I never browse sites on my Host PC): Toronto Sun website "Sign In" Screen never loads. A quarter circle just goes round and round. The website in question is - https://torontosun.com/sign-in/ The website itself does load fine and I can browse the site and all articles. But I cannot log into the site because the "Sign in" screen never loads. Also, Firefox tabs crash very frequently on this whole website.

Firefox is the only browser that I have on both my Host and VM (I have deleted MS Edge since it cannot be uninstalled).

On my VM, I tried installing Google Chrome and it works fine. The Toronto Sun Sign In page loads fine and I can log in.

On my Host PC, Firefox actually works. I tried it to see if the "Sign In" screen appears and it does and I can log in. It is only on my VM that it does not load.

What has Changed:

The Oracle Virtual Box software was just updated from ver. VirtualBox-7.0.18-162988-Win to ver. VirtualBox-7.0.20-163906-Win.

What I have tried: I have already done the following: Cleared - "Everything" including History, cookies, Temporary Cached files and pages and Site Settings.

I do not have any add-ons or themes installed.

I have cleared all Windows and User Temp Folders and files. I have rebooted several times in the past couple of days.

I tried increasing the VM RAM from 4GB to 6GB - did not help.

I would appreciate a solution.

Thanks very much. Kenneth

Hi! I seem to be having an issue with my browser. Every now and then, blue squares will partially or completely replace the icons on my toolbar an search bar, and disappear on its own after a while.

For reference, I currently have several tabs open (13) on a split screen, but only the icons on de left window are affected by this. This started happening this month, prior to this I was able to have multiple tabs open on a split screen without issue.

I'll attach 2 images so you can see what I mean.

I appreciate any advice I get to fix this.

I'm getting the F7701-1003 error every time I try to play Netflix (works fine on other browsers). I tried every step of this guide this guide and triple checked it. I tried uninstalling, resetting profile, I that checked resistfingerprinting is turned on. I'm kind of at a lost. At this point I'm being forced to use other browsers...

Hello, Mozilla Community I'm contacting you to request assistance with a Mozilla Firefox issue that I'm experiencing when trying to access the following website: https://themonak.com/www-bageltechnews-com/. I'm not sure if there's a bug in the website, if it's incompatible with some browsers, or if the browser is blocking anything, but it won't load.

Does anyone else have experience with this issue or suggestions for a solution? I've tried clearing my browser's cache and deleting extensions, but the problem persists.

I would appreciate any guidance or thoughts on making the website easier to use. I appreciate your help in advance.

I use Firefox-Dev(129.0b9 (64-bit)) and Firefox (128.0.3 (64-bit)) as default browsers on my Gentoo Linux system with an Intel i7. Both Firefox-Dev and Firefox crash will visiting some websites. Especially Google maps. I have a Gentoo Laptop with and i3 where I run both Firefox-Dev and Firefox and things run fine. I have more software installed on the Intel i7. Video cards ar different of course.

Here is my ldd: opt/firefox $ ldd firefox linux-vdso.so.1 (0x00007ffc8e584000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f0161fe7000) libc.so.6 => /lib64/libc.so.6 (0x00007f0161e08000) /lib64/ld-linux-x86-64.so.2 (0x00007f0162007000)

Here is the crash report: AdapterDeviceID: 0x6613 AdapterDriverVendor: mesa/radeonsi AdapterDriverVersion: 24.1.3.0 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat-reporter%40mozilla.org:2.1.0,webcompat%40mozilla.org:129.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 98520420352 AvailablePhysicalMemory: 57304293376 AvailableSwapMemory: 68719472640 AvailableVirtualMemory: 65166487552 BackgroundTaskMode: 0 BuildID: 20240726091552 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1722173712 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: xfce EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1722086601 IsWayland: 0 LastStartupWasCrash: 1 LinuxUnderMemoryPressure: 0 Notes: Gentoo LinuxFP(D00-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: aurora SafeMode: 0 SecondsSinceLastCrash: 324 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1722173401 SubmittedFrom: Client TelemetryClientId: 8d5032ba-a1c3-4acb-b235-847bd4545b87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240726091552","version":"129.0","vendor":"Mozilla","displayVersion":"129.0b9","platformVersion":"129.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64259,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":5700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Linux","version":"6.6.38-gentoo","locale":"en-US","distro":"Gentoo","distroVersion":"2.15"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":60,"adapters":[{"description":"OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.38-gentoo)","vendorID":"0x1002","deviceID":"0x6613","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/radeonsi","driverVersion":"24.1.3.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"aurora","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.enabled":false,"media.gmp-gmpopenh264.lastInstallStart":1721840659,"media.gmp-gmpopenh264.lastDownload":1721840660,"media.gmp-gmpopenh264.lastUpdate":1721840660,"media.gmp-manager.lastCheck":1722086677,"media.gmp-manager.lastEmptyCheck":1722086677,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":19928,"firstUseDate":19928},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat-reporter@mozilla.org":{"version":"2.1.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"129.3.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19928,"updateDay":19928},"activeGMPlugins":{}},"experiments":{"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"}}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: aba8ef58-e31e-4fc6-b7a6-a5473f7d83d7 Throttleable: 1 TotalPageFile: 136099627008 TotalPhysicalMemory: 67380154368 URL: https://www.google.com/maps?authuser=0 UptimeTS: 311.090528 UtilityProcessStatus: Running Vendor: Mozilla Version: 129.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

I use Firefox on a PC to access Facebook (website, not app). This week the Messenger/Chat feature stopped working. I click the icon and it opens but nothing appears in the box, it just hangs. There is an option to open in its own window, but that also is blank - no past messages, no contact names, no ability to start new message. When I log onto Facebook in Edge, Messenger works fine in Facebook.

I've tried everything I found on the internet for this issue - updated and refreshed Firefox, cleared history/cache/cookies/site data, uninstalled and reinstalled Messenger, refreshed Facebook to initial settings, used Firefox in troubleshooting mode, reset everything, turned off browser, turned off my computer, used shift key to reload tab - nothing has worked. There are some instructions about stuck cookies, but I didn't understand them so I didn't try that one thing. I've gone into every menu I can find to try to figure out this issue, which isn't the end of the world, but I would appreciate some other ideas for what is suddenly causing this. Because now I have to redo all of my settings and preferences and logins and the problem still isn't fixed.

Hello,

this problem started happening around 3 or 4 days ago.

Usually, at the end of the day or before I close Firefox, I "delete browsing history" BUT only the "today" history. I know it's a weird habit (lol), but at least it logs me out of all recent browsing while keeping my sessions with older websites active (typically these older websites include stuff that I use frequently like Outlook, Google/Youtube, Twitter & other social media, Spotify, and a few other sites).

The other reason I do this is that I like my "recent history" to be ordered the way I like, so I can use it kind of like a "bookmark list".

The problem: Since about 4 days ago, each time I "delete history", ALL my accounts are signed out. Note that I don't have the option to delete cookies upon closing checked, and whenever I close Firefox without deleting history the sessions appear to be active.

I think 3 or 4 days ago there was a Firefox update? I remember at the time I was shown the extra tab with the release notes, but I didn't pay much attention. However when I noticed the issue, which was the day after, I assumed it was a new feature of the update that caused all these websites not to recognise my browser and thus ask me to log in again.

So just before going to bed, I tried 1) clearing my history for the day as I usually do, except 2) instead of closing directly after, I would go to the sites I want to remain logged in (in this case I just did Outlook, Youtube, Twitter, Facebook, Tiktok and Spotify), log into my accounts, and then close the browser.

So the following day, it worked "as usual"... almost... that is because when I deleted my history of the day, it logged me out of everything again. But in the "recent history" list, it showed the updated list (with the websites I re-logged into the day before).

So I can't guess what is happening, other that something is messing with my cookies each time I delete history. I even went to check manually to see if I still had the session cookies stored in Firefox and it appears to be the case.

Yesterday I also tried logging into a Google, waiting a few hours, and only deleting the history of the past hour, but the same thing happens, I instantly get logged out.

Additional info: when I "delete history" I only check the first five options (those under history) and not the lower two (under data).

Thanks for your help, and sorry for my English !

A friend has passed away and I cannot access her obituary page. I could for a couple of days but I can't any more. Is this a problem with the FF latest upgrade? The page is [link removed by moderator]

I do not want her obituary page made public on a forum in case it causes inappropriate comments.

I have just discovered the page works ok on Chrome so I will use that for now, but I am reporting the problem to try and help you. I am using latest version of Firefox.

I have added a screen snip of the part-loaded page.

I just followed the button below about extra troubleshooting information and lost all the information I had typed into this box, which irritates me as well.

Have a look please and let me know, thanks.

Oldjon

The site you were looking for couldn't be found. This domain is successfully pointed at WP Engine, but is not configured for an account on our platform. If you just signed up, we're still likely creating your account. Did you add this domain to your install? Did you point DNS to the correct IP address or CNAME? If you've completed the steps above, or need more help, please contact us and we can help get your site up and running in no time.

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens with all addons disabled. maps seems to work fine when I access from other country domains (co.uk or .de) Also I have no problem with the site on other browsers. It does not generate a crash report.

Since upgrading to Monterey, Google search pages show almost no text in Firefox. Google searches in Safari and Google Chrome are completely fine. Only Firefox is showing the problem. The blank text includes dropdown menus too - all options inside them are blank. Currently on Firefox v107.0, but the same problem happens with older versions.

If I go into Troubleshoot mode, the Google searches are working fine. I have refreshed Firefox, Cleared the startup cache. But the problem persists. I uninstalled Firefox from the machine, restarted the computer. Did a fresh download and install, haven't signed in so there are no addons/extensions to cause problems.

This is happening on both an Intel Mac and an M1 Mac running Mac OS 12.6 Monterey.

I attach one screenshot showing the same page with and without troubleshoot mode on. The second screenshot shows another page of results including what looks like weirdly encoded characters.

I've followed all the suggestions in the support page but nothing has helped. I'd really appreciate any advice on further troubleshooting. Thanks in advance for any help.

I can no longer access my online banking at td.com - the server returns the following message: "Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

The online banking works normally with Safari. Please help me fix this quickly.

Thank you.

Update to Firefox (120.0.1) in Linux Mint blocks CNN - its the only site which appears to be blocked. I get a message telling me that configuration of the site is blocking CNN from loading, and goes on as follows.

"" We apologize, but your web browser is configured in such a way that it is preventing this site from implementing required components that protect your privacy and allow you to view and change your privacy settings. This functionality is required for privacy legislation in your region.

We recommend you use a different browser or disable the “EasyList Cookie” filter from your “Content Filtering” settings (found under “Settings” -> “Shields” in the Brave Browser). ""

Rather strange, since I'm using Firefox.

In general, I am thoroughly annoyed with the way the Internet experience is increasingly fouled up by various sites implementing "safety" aspects. It used to be fun, now its a crap experience. Firefox is getting bigger, slower, and infested with site 'improvements' which do absolutely nothing for me - Is it so hard to provide a simple, clean, straightforward browser without so many 'add-ons' that its grinding to a halt? Time was software was written for the users, now its clearly written to give software developers something to do. Can't you create a revolution in software and do something useful, instead of "clever"?

Regards, Sir/Madam The webpage is empty. [link] Although the page is currently blank, the website icon in the upper left corner suggests that contact has been made. Anyone know the reason why Firefox is unable to load the website?

Reposting from https://discourse.mozilla.org/t/firefox-upgrade-from-115-116-results-in-broken-screen-capture/121964

Howdy folks!

I am on Arch Linux and recently upgraded Firefox from 115 to 116 and this broke WebRTC screen capture. Whenever I try to share my screen in Microsoft teams and Google Meet, the participants only see a black screen with a cursor. I am able to reproduce the issue on this test page. I had to downgrade to 115 in order to “fix” this critical feature. Before that it was broken in 114 and I had to use Chromium for presentations. I no longer want to touch Chrome with a 100 ft pole since they are trying to introduce Web Environment Integrity.

The only bug I have been able to find is from three years ago:

https://bugzilla.mozilla.org/show_bug.cgi?id=1640771

I don’t want to add a “me too” comment, but was wondering how to show/give my support to get this issue fixed? It is crippling to my work workflow, and I don’t want to be on 115 forever. I am an engineer so I can provide advanced support to a Firefox dev, just not development as firefox is gargantuan beast of a code base.

Any guidance or pointers would be appreciated, Thanks!

There is one domain that I get a "server not found" error for even after doing many things to fix it including everything here, https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can#firefox:win10:fx119, checking blocked URLs in the registry, running malware checks, safe mode, reinstalling FF after removing all FF folders from my system.

Before I did a completely clean reinstall, disabling the Open H264 codec (see attached screenshot) would allow me to access the site. But thinking it was needed, I did the clean reinstall. Now disabling it does not allow access to the site.

So far, I have not found any other websites with this problem. It's a .edu domain which happens to be the one I work for! What else can I do?

Hi,

I use Firefox daily, but since the last update I'm unable to make card payments on websites and I'm having to use Chrome as a backup. Up until the update everything was fine and there were no issues making payments on the Royal Mail and Asda websites. When I click the pay button on these sites, the payment window does not open up.

I've tried disabling all addons/extensions to no avail.

Regards Andrew

Using MX-21.3_ahs_x64 Wildflower. Since upgrading Firefox to version 116.0.3 all links within www.onlinetvrecorder.com do not work anymore. No messages, no hints what happened, just not working. Vivaldi has the same problem, Chrome works. I have asked in mozillazine, but did not get an answer.