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  • Archived

Webadvisor extension no working

McAfee WebAdvisor extension has stopped working on Firefox. It works normally on Microsoft Edge. I've always used Firefox and rely on seeing those green ticks when search… (read more)

McAfee WebAdvisor extension has stopped working on Firefox. It works normally on Microsoft Edge. I've always used Firefox and rely on seeing those green ticks when searching through Google. Why doesn't it work on Firefox anymore?

Asked by jlc-sarde 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

Files upload repeatedly to Box.com folder until browser is closed

My organization uses Box Drive for file storage/transfer. I recently upgraded to an ARM-based PC (Microsoft Surface) which the Box app does not support, forcing me to use… (read more)

My organization uses Box Drive for file storage/transfer. I recently upgraded to an ARM-based PC (Microsoft Surface) which the Box app does not support, forcing me to use a browser to access my files.

When I upload a file to Box via Firefox, it repeatedly uploads the same file until I close the browser. I only noticed this after coming back to the tab and noticing that the PDF I uploaded was on version 1,937 and counting. I tested another file and observed the same behavior.

The behavior persists when using a private window with all extensions disabled.

The bug does not appear to affect Chrome: files upload once as expected.

In Firefox, other services such as Dropbox and Google Drive are not affected, only Box.

Anybody else experienced this and found a solution?

Asked by scottcingles 7 months ago

Last reply by scottcingles 6 months ago

  • Solved
  • Archived

Can't watch Video after Asus bios and nvidia driver updated

I can't watch Twitch live stream and videos after updated.When I watching live stream on Twitch, the stream start showing some old tv effect but in colours green. I thoug… (read more)

I can't watch Twitch live stream and videos after updated.When I watching live stream on Twitch, the stream start showing some old tv effect but in colours green. I thought was Twitch problem, then I changed to watch video from my college by using their website. But it still has that effect. But I can watch Youtube videos with no problems. Then i changed to use Microsoft Edge to watch Twitch, surprisingly with no problem. I already updated to the latest version in Firefox. Can anyone help me Please. Thank You

Asked by Tom Tom 6 months ago

Answered by Tom Tom 6 months ago

  • Archived

"View eBill" from the USAA.com Bill Pay Service is not Working

Up until about six weeks ago, I could access a provider statement through a function on USAA.com bill pay service. I now see an empty pop up screen or an error message th… (read more)

Up until about six weeks ago, I could access a provider statement through a function on USAA.com bill pay service. I now see an empty pop up screen or an error message that the page is not available. I tried suspending use of the VPN without success, then tried another browser (Chrome) and the function is available. Is this a settings issue or something else? My preference is to use Firefox as a browser.

Asked by charles.firth 6 months ago

Last reply by markwarner22 6 months ago

  • Archived

Can't Open Multiple Tabs while using Seeking Alpha

I can only open 2 tabs while using my Seeking Alpha financial program on Firefox browser. If I try to open a 3rd tab the Seeking Alpha program will not open. This issue… (read more)

I can only open 2 tabs while using my Seeking Alpha financial program on Firefox browser. If I try to open a 3rd tab the Seeking Alpha program will not open. This issue just started within the past few days and doesn't occur when using Seeking Alpha program on MS Edge browser. Hopefully you can fix this problem quickly otherwise I will have to start using Edge as my default browser.

Asked by FJK 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Solved
  • Archived

Trouble with my business website log in

I use the website MassageBook.com for my business scheduling and communications. Yesterday, everything worked fine. Today, for some reason, I clicked to log in through … (read more)

I use the website MassageBook.com for my business scheduling and communications.

Yesterday, everything worked fine. Today, for some reason, I clicked to log in through Firefox and it got stuck in a loop, returning to the log in page but never actually logging in. I contacted MassageBook and the suggested using Google Chrome to log in. This worked perfectly!

My preferred browser is Firefox, but it's not working for my most used website! I would appreciate this being looked into and corrected ASAP!

Pam Reynolds

Asked by preynolds61 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

Sound and picture do not sync

Sound and picture do not sync Sound and picture do not sync when I stream TV using Firefox 133.0.3 64bit, but works perfectly with Edge and Chrome. Sad because Firefox i… (read more)

Sound and picture do not sync

Sound and picture do not sync when I stream TV using Firefox 133.0.3 64bit, but works perfectly with Edge and Chrome. Sad because Firefox is my favorite browser, so I hope you can help me solve this problem. My PC Intel I7 24gb RAM internet download speed 150gb

Best regards

Stefan Dahlman

Asked by Stefan Dahlman 6 months ago

Last reply by markwarner22 6 months ago

  • Archived

Loading AOL

I'm having trouble getting AOL, my homepage. When I log on to Firefox, I have an instant load to AOL. It doesn't load and I see files waiting to download in the lower lef… (read more)

I'm having trouble getting AOL, my homepage. When I log on to Firefox, I have an instant load to AOL. It doesn't load and I see files waiting to download in the lower left corner of the screen, but they don't. I have no problem with Microsoft Edge performance but haven't tried to access the homepage. Any suggestions?

Asked by jjjsev 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

Unable to login or make donations on DTS site

On the Dallas Theological Seminary site, only this site, suddenly I'm unable to login - it doesn't recognize my password. Nor will it allow me to make a donation. I comp… (read more)

On the Dallas Theological Seminary site, only this site, suddenly I'm unable to login - it doesn't recognize my password. Nor will it allow me to make a donation. I complete the donation form and it just keeps going round and round "processing" but never does it. I cleared my cache, re-started my laptop, made sure Win 11 is updated, still same problem. I did not try disabling extensions because they haven't changed in a long time. I opened it in incognito window and was able to login and make donation there. However I could not log in to my Gmail account from there. I went to a different laptop that runs Opera browser and logged into DTS just fine. This problem just started. Until recently I had no trouble with this site.

Asked by Fran Turner 6 months ago

Answered by cor-el 6 months ago

  • Archived

unable to load some parts of sites while other browsers dont have any issues

i am trying to play a game on cool math games and the game keeps hanging. i also have issues on another site where the video player indefinitely loads. and yes i have cle… (read more)

i am trying to play a game on cool math games and the game keeps hanging. i also have issues on another site where the video player indefinitely loads. and yes i have cleared cookies and site data, disabled all extensions, started firefox in troubleshot mode, disabled hardware acceleration. but the only thing that fixes the issue is using another browser.

how to reproduce

1: go to this url: https://www.coolmathgames.com/0-jacksmith 2: load the game and start a save 3: skip or wait through the dialog (i did both) 4: when the dialog ends you should be stuck with a folded piece of paper on the side of the screen when the animation froze. loading the save will also cause a freeze

Asked by Rex 5522 6 months ago

Last reply by Rex 5522 6 months ago

  • Archived

Website endless loading loop on Firefox

Hello, my Wordpress website is constantly in a loading loop only on Firefox. There are some errors in the console but I am not sure what to make of them or how to fix the… (read more)

Hello, my Wordpress website is constantly in a loading loop only on Firefox. There are some errors in the console but I am not sure what to make of them or how to fix them :(

It has worked fine in all the chromium based browsers I have tried, but I recently switched to Firefox and can't figure out why the website will not load completely. I really appreciate the volunteers here and any help you can offer. The website is: https://www.traderjoesreviews.com/

Thank you so much for any help.

Asked by Brett B. 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Audio cutting out...

Hi, I have a virtual synth called Omnisphere. I open Firefox and go to YouTube, and I'll select a video to play. (I typically do this so I can use the Omnisphere synth to… (read more)

Hi, I have a virtual synth called Omnisphere. I open Firefox and go to YouTube, and I'll select a video to play. (I typically do this so I can use the Omnisphere synth to play along to for practicing my keyboard skills. YouTube will play just fine, but when I open Omnisphere, then try to play the YouTube video simultaneously, YouTube will just hang and won't play. I close Omnisphere and YouTube will play fine again. I know you'll think this is an issue with my virutal synth Omnisphere, but the strange thing is, that that same company makes another virtual synth called Keyscape, and when I try playing Keyscape and YouTube together, it works just fine. To me, this seems to be some kind of sharing issue, and likely a sharing setting of some kind. The audio settings in both Omnisphere and Keyscape are identical, so why would one work, but not the other?. I couldn't find any kind of virtual device sharing settings in Firefox or YouTube. The company that makes these virtual instruments has told me that it works fine with Google Chrome and Microsoft Edge, that's why I'm leaning towards the browser being the issue. Any idea what could be causing this? Thanks very much, I appreciate it.

Paul

Asked by musikman 6 months ago

Last reply by musikman 6 months ago

  • Archived

Cannot view emails in Yahoo

I cannot view my emails in Yahoo or YMAIL. I get a blank shite sceen w/black bar at top which contains mostly advertisement and news-related subjects. I can see that I … (read more)

I cannot view my emails in Yahoo or YMAIL. I get a blank shite sceen w/black bar at top which contains mostly advertisement and news-related subjects. I can see that I have unread emails. This showed up about 3 days ago without any causal event.

If I use EDGE, I can view the emails, so I figure it must be a Firefox browser glitch. I love Firefox, so would love to fix it, so Idon't have to use other browsers.

Firefox works perfectly for my Netzero and Gmails.

Asked by marcusdarnley 7 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Unable to view Yahoo email

This is the second time I have put this forward. Using Firefox on Windows 10, I am unable to view yahoo emails. I get a white screen with a black bar across the top. Y… (read more)

This is the second time I have put this forward. Using Firefox on Windows 10, I am unable to view yahoo emails. I get a white screen with a black bar across the top. Yahoo will tell me I have "5 unread messages". If I go into Yahoo using Edge, I can view the emails (which is why I think it must be a Firefox problem, but I may be mistaken. The one response was to empty the cache and such, which I have done and it doesn't help. Does Firefox not empty its cache each time I leave the site?

If this is a Firefox/Yahoo interactive problem, I apologize - it may be something about Yahoo. I have wandered all over their support sections though, without finding a potential solution.

Thanks for any support/suggestions you can make.

Asked by marcusdarnley 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

I am no longer able to access my banking site with Firefox.

Starting this morning I am no longer able to access my banking site with Firefox. My current version of FF is 133.0.3 for 64 bit Windows 11. I could access it yesterday. … (read more)

Starting this morning I am no longer able to access my banking site with Firefox. My current version of FF is 133.0.3 for 64 bit Windows 11. I could access it yesterday. Looking at the support on this, I see that this has been a problem with Firefox for quite a while. I can access my bank with Chrome (although I don't trust Chrome) so why not FF? I haven't changed any settings. What set this blockage off and how can it be eliminated. If a setting needs to be changed, please tell me what it is and how to fix it.

Asked by Silvershine6 7 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

this page is slowing down firefox, I can't browse facebook on firefox

the browser is to laggy and i think there is something wrong, I reset it, removed and reinstalled would cause be the cause of that knowing I don't that face that issue o… (read more)

the browser is to laggy and i think there is something wrong, I reset it, removed and reinstalled would cause be the cause of that knowing I don't that face that issue on other browsers

Asked by sinfulslave 6 months ago

Last reply by sinfulslave 6 months ago

  • Archived

Issues Accessing Certain Websites on Firefox

Hi everyone, I’ve been experiencing an issue with Firefox while trying to access websites that display specific service information. Some elements of the pages don’t loa… (read more)

Hi everyone,

I’ve been experiencing an issue with Firefox while trying to access websites that display specific service information. Some elements of the pages don’t load properly, or they appear misaligned.

I’ve already tried clearing the cache and disabling extensions, but the issue persists. The same websites work fine on other browsers, so I’m wondering if there’s a specific Firefox setting or feature causing this.

Has anyone else encountered similar problems with certain websites? Any tips on troubleshooting or improving compatibility?

Thanks in advance for your help!

Asked by harrymills2812 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

Yahoo, I try to acess mail or yahoo and get this "https://guce.yahoo.com/consent?brandType"

I tried to log on this morning to my mail and get this link" https://guce.yahoo.com/consent?brandType" with a pop up page "oops something went wrong" all searches I have… (read more)

I tried to log on this morning to my mail and get this link" https://guce.yahoo.com/consent?brandType" with a pop up page "oops something went wrong"

all searches I have done to try and resolve seem to be 2019 or older with the 2024 being locked.

I type in yahoo.com, do a search yahoo, they all come up the same message. anything yahoo related I cannot load. and get this same message.

I run malware byte and Ccleaner neither solved this issue

I use Microsoft edge and have no issues.

thank you

Asked by loveless3 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago