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  • Archived

After a dozen tries, still not receiving email confirmation on my email account.

I'm trying to change password, but am unable to get confirmation of email. Also tried to get confirmation of 'username', but no response to my gmail was received. Tried m… (read more)

I'm trying to change password, but am unable to get confirmation of email. Also tried to get confirmation of 'username', but no response to my gmail was received. Tried many times on two different computers, which have been logged onto to my FF account for such a long time that I have forgotten the password. Tnx

Asked by af4ex 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

i can't sign in to my account, i do everything that it says to do, then it says email sent to my email account and i can't sign into my account.

i tried to sign into my account, it tells me wrong password. i select forgot password, it says verify imfomation i do that. then it says, sending email to my account, i c… (read more)

i tried to sign into my account, it tells me wrong password. i select forgot password, it says verify imfomation i do that. then it says, sending email to my account, i cannot get into my account to follow the directions from the email that firefox sends me. i've done this 3 times already. i am getting aggravated.

Asked by mrodrigue 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

can't sign and not recieving email confirmations after multiple tries..

got a new computer, use only firefox for browser as with previous computer..my username and password don't work and after 4 tries to get a confirmation email none have ar… (read more)

got a new computer, use only firefox for browser as with previous computer..my username and password don't work and after 4 tries to get a confirmation email none have arrived...along with this, my firefox keeps hanging up and get message "plug in container for Firefox has stopped working or firefox not responding...I am not an experienced computer person (average skills) but can't seem to get anything to fix these issues

Asked by HISGRACE 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

could'nt sign in and changed password which doesn't work either! why?

I tried to sign in with my original password but said it was invalid so I went through change password to that password, but it then said not to use a previous password!!… (read more)

I tried to sign in with my original password but said it was invalid so I went through change password to that password, but it then said not to use a previous password!!!!! So i went through it again and changed it to something different and guess what? It said that it to was invalid!, but it just worked to sign in here!! So what gives?

Asked by UnclePunky 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Password is not working and you are not sending as promised to emaill

Kindly send me a new password since the one I applied and you accepted when I installed Firefox on my computer tonight is not working. Repeatedly have tried to login, fai… (read more)

Kindly send me a new password since the one I applied and you accepted when I installed Firefox on my computer tonight is not working. Repeatedly have tried to login, failed due to the fact your new password being sent to my email never arrived, repeatedly checked my email and the site says it was sent again and again and there is nothing. Leads me to think the reason for this is you do not want me to apply privacy on my computer so early with the set up. Regardless there are other people with the same problem. So far my experience has not been a satisfactory one. Please correct the problem on your end. It is now after 3 am and I want to go to sleep. Thank you in advance for fixing the problem. P.S.Hoping this policy at Mozilla that brings about this convenience is corrected.

Asked by MaxKZ 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Unable to get E-Mails from Mozzilla Fire Fox

You keep saying i will recieve an E-Mail from mozzilla Fire Fox (over six months now) never have recieved one. Also need to have Century Link for my Home Page, how do i d… (read more)

You keep saying i will recieve an E-Mail from mozzilla Fire Fox (over six months now) never have recieved one. Also need to have Century Link for my Home Page, how do i do this with Mozzilla Fire Foxc?????????????????

Asked by cjkbooger 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I cannot "verify" my email address to ask a question because the verification wants to use Firefox which is not working, which is why I asked the question.

The original question was about Firefox not working after installation of java version 8 update 66, but I can't ask that question because I have to "verify" my email and … (read more)

The original question was about Firefox not working after installation of java version 8 update 66, but I can't ask that question because I have to "verify" my email and Firefox, which the verification system wants to use, isn't working. I'm using a different email address this time in the hope that it will refer to a different browser.

Asked by SusanEFoley 4 years ago

Last reply by cor-el 4 years ago

  • Archived

HELP no new password message ever arrives

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out w… (read more)

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out why we are having such troubles, I got your "please donate" messages, and decided we could do that. At this point, I'm not so sure I'm glad I did sigh. Still not able to sign in, still no new password email, and when i clicked "refresh my firefox", it deleted all my add-ons. Hubby finally gave up an hour ago and went to bed. His Windows 8 laptop was working so slow he was discouraged.

We've used firefox for about 15 years, and have been very happy -- except when new updates come out and we have no clue what happened nor what to do.

Asked by silverladyaz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I've followed all the online suggestiond and still haven't gotten a accound confirmation e-mail. what am i doing wrong?

I have spent hours looking through all the online help guides om the website. I've added accounts.firefox.com to my e-mail whitelist. My confirmation link e-mail still ha… (read more)

I have spent hours looking through all the online help guides om the website. I've added accounts.firefox.com to my e-mail whitelist. My confirmation link e-mail still hasn't arrived.

Asked by Vila01 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

how do I start an account on my Firefox?

Please help. I was in the middle of starting an account on my Firefox, but I lost the page. And now when I open it , it asks for a email and password and I have none to p… (read more)

Please help. I was in the middle of starting an account on my Firefox, but I lost the page. And now when I open it , it asks for a email and password and I have none to provide...

Asked by awenasa 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

can't sign in to my account

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my… (read more)

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

Asked by notslow 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Can't access my account

I have a Firefox account that I can't access. My pc died and when I used a different pc I can't log into my account I opened in 2014. When I asked for a new password and … (read more)

I have a Firefox account that I can't access. My pc died and when I used a different pc I can't log into my account I opened in 2014. When I asked for a new password and my user name I didn't get a reply. I have limited access to the net so responding will be timely, I've got al my book marks and ad ons I used and I hope it can be resolved. Thank you

Asked by mg67 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox Account password reset email doesn't arrive for 20+ minutes, when it does, link is expired

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've click… (read more)

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

Asked by hbhbhbhb 4 years ago

Last reply by Wesley Branton 4 years ago

  • Archived

I can't log on. I've reset my password three times.

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to f… (read more)

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to fix it. But it doesn't.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by LarryRichards 4 years ago

Last reply by cor-el 4 years ago