Firefox Support Forum

Please help. I was in the middle of starting an account on my Firefox, but I lost the page. And now when I open it , it asks for a email and password and I have none to provide...

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

I have a Firefox account that I can't access. My pc died and when I used a different pc I can't log into my account I opened in 2014. When I asked for a new password and my user name I didn't get a reply. I have limited access to the net so responding will be timely, I've got al my book marks and ad ons I used and I hope it can be resolved. Thank you

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

Not a huge problem, but have signed up for newsletters etc. and have never gotten any response or answer; you're not blocked, and my contact email address is still the same.

pls advise

thnx

this all started with, I was having trouble with my home page staying up... whenever I Logged-off/on or brought it back from sleep mode had to go into options > general > in show my home had to always type http://my.yahoo.com/ to no avail... came just to get a few answers/suggestions but couldn't even sign-in so had to re-register...

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to fix it. But it doesn't.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

I can't remember my old password, and I can't reset my password because the link takes too long to receive. I've tried this on two separate occasions, and both times Mozilla consistently sends the link late.

Trying to set up firefox on new laptop and it is asking me to authorize sign in,however the confirmation code email they send when typed in won't work. What can I do??

Hello,

Firefox has my email as briannicholls846 at btinternet. - this is now incorrect as I changed it to nicknicholls1960 at gmail.

There seems no logical option to simply ....."change email address on my Firedox account" as in ebay/paypal for example. Could anyone please give me a quick, plain English fast track idea to achieve this?

Many thanks

edited email a bit from search/spam bots as this post is public

Hello, I have been waiting a few days for a verification email from Firefox Sync. I'm logging in through Firefox on another computer. The email address is a standard Gmail one, and I have checked all folders, including Spam. I'm actively sending and receiving Gmail messages, so there's nothing wrong with that account. Since there's no direct way to contact Mozilla, I'm at a loss of what to do next. I want to have everything synced up properly; that's the reason I'm using the service to begin with. Does anyone have a suggestion?

I went to a lot of trouble to send you a detailed description of a very annoying problem. You said you would send a confirmation email to my email address. The address is correct. the email has not arrived.