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Email address of Firefox Sync Account does no longer exist

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account year… (read more)

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account years ago, but now I cannot even close the corresponding Firefox Sync account. Thanks y'all for your help!! Karl

Asked by karl.schwerdt 1 week ago

Last reply by karl.schwerdt 1 week ago

I cannot log onto accounts.firefox.com

I tried to copying and pasting the email code in and it says wrong code try again. I have tried multiple times and it won't work. Then I tried forget password and tried t… (read more)

I tried to copying and pasting the email code in and it says wrong code try again. I have tried multiple times and it won't work. Then I tried forget password and tried to use a recovery code to reset my account in an attempt to restart it like a computer but that does not work. I cannot add 2AF to my account. Any help appreciated. It also seems to be recognizing a email that I no longer use. I have had this problem in the past but ignored.

Asked by Noah Pederson 1 week ago

Last reply by Noah Pederson 1 week ago

Problems with setting a new Firefox account

The Original email address I used to create my Firefox account is lost. When I look in the support site the advice is to create a new Firefox Account under a valid email… (read more)

The Original email address I used to create my Firefox account is lost.

When I look in the support site the advice is to create a new Firefox Account under a valid email address and then I will be able to sync my data.

I created a new mail address, but if I try to create that new Firefox account with that I get the notification that the primary email address of the account is needed to sign in. But that account does not exist anymore. So I don't see the form I have to fill in to create my new account. Can you help me?

Asked by Ch50 2 weeks ago

Last reply by cor-el 2 weeks ago

Mozilla emails me on address I'm not using anymore for over 2 years

I reinstalled my browser and logged in to my firefox account. A few hours later I received an email that I should login on multiple accounts to sync (I do not understand … (read more)

I reinstalled my browser and logged in to my firefox account. A few hours later I received an email that I should login on multiple accounts to sync (I do not understand why I got this message since I'm already logged in on multiple computers).

But the most strange thing is that I received this email on an old email address, one that I do not use anymore for a few years and one I have changed some years ago in my firefox account. It's also not my secondary email address in the account.

How is it possible you still use this email address? Do you keep old addresses even after I change it?

Asked by firefox1450 3 weeks ago

login fail

I am trying to log on to firefox from a computer I did a fresh install on. I put in my email and it sent a code to my email. I entered the code into the verification box … (read more)

I am trying to log on to firefox from a computer I did a fresh install on. I put in my email and it sent a code to my email. I entered the code into the verification box and it says incorrect password, BUT then shows my old email I had associated with the account. How to fix?

Asked by chrisjbayne 3 weeks ago

Last reply by chrisjbayne 3 weeks ago

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 1 month ago

Last reply by janbrownell 1 month ago

Please remove, delete and deactivate account

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me? It says that it needs a verification code and my Email i… (read more)

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me?

It says that it needs a verification code and my Email is no longer accessible. Can someone please delete and deactivate the account for me please?

Here are some images for proof

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by LeoBeyene 1 month ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 month ago

The email address entered is not valid

Hi All. Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email ad… (read more)

Hi All.

Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email address entered is not valid'''''

Does anyone know a simple way on how to fix this issue.?

Thank you so much

Asked by benjaminmcavoy 1 month ago

Last reply by FredMcD 1 month ago

Want to know if i have a previous account

I want to know if i had a previous mozilla account before registering for one just now. What email i may have used. I cannot seem to find out.☹️☹️ I had a username from a… (read more)

I want to know if i had a previous mozilla account before registering for one just now. What email i may have used. I cannot seem to find out.☹️☹️ I had a username from a long time ago already too.

Asked by espanaargen 1 month ago

  • Solved

2 Step Authentication Account Issues with email that no longer exists

Hello, Since 2 step authentication has been added to the Mozilla add-on accounts, we no longer have access to this account. We have the email address and password, but ca… (read more)

Hello,

Since 2 step authentication has been added to the Mozilla add-on accounts, we no longer have access to this account. We have the email address and password, but cant enter the code for the 2 step authentication as the code is sent to an email that no longer exists. We have another account that we would like to transfer an extension to from the old email account. Is there any way to access the old account or transfer the extension from the old account to the new one without having the access to emails sent to the email address of the old account?

This is important to us as the id of the extension used within the non-existent account is preventing us from loading another extension with the same id. This is to prevent us from having to rebuild our NMH software that must use the appropriate id for communication.

Any help would be appreciated.

Asked by topazsystemsinc 1 month ago

Answered by cor-el 1 month ago

Last year my laptop was hacked,so I changed my email address still using the same provider.How do I delete the old email from Firefox account before adding new email ??

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.… (read more)

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.au it is not what firefox have in my account

Asked by ken132 1 month ago

Last reply by FredMcD 1 month ago

  • Archived

Is my email blocked by Mozilla?

Hi. I'm really frustrated. I had to reset my Windows PC yesterday. I tried to reinstall FireFox but the "Firefox Installer.exe" and "Firefox Setup 84.0.1.exe" don't respe… (read more)

Hi. I'm really frustrated. I had to reset my Windows PC yesterday. I tried to reinstall FireFox but the "Firefox Installer.exe" and "Firefox Setup 84.0.1.exe" don't respect Windows standards installing into "C:\Program Files" but rather force the installation of FF into C:\Users\{user}\AppData\(Local, LocalLow, and Roaming)!! It was so frustrating and I acted out of haste and wrote a nasty feedback to Mozilla last night and I'm sorry about that :( I am just very frustrated why Mozilla is installing FF wherever it wants to!

Anyway, I think my email account is blocked now and when I tried to sign into my Sync acct, it says:

    [[ Sorry. We’ve locked your account.
    The confirmation email we sent to *****@ hotmail com was returned and we’ve locked your account 
    to protect your Firefox data.
    If this is a valid email address, let us know and we can help unlock your account.
    No longer own that email? Create a new account ]]

My email is not blocking anyone and I'm receiving emails from everyone as of this writing. I need to fetch my bookmarks and plugins.

Help please!

Thanks Ken

Asked by Ken94105 6 months ago

Last reply by Ken94105 6 months ago

  • Archived

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (read more)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Asked by adamsterbinszky 8 months ago

Last reply by Kiki 7 months ago

  • Archived

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (read more)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Asked by Титан 2 1 year ago

Last reply by Kiki 9 months ago

  • Archived

my old email acct was hacked sct581@yahoo.com,, no longer have access to it

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they wer… (read more)

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they were not even smart enough to figure out i know who i am,,

Asked by Linden Allman 11 months ago

Last reply by Linden Allman 11 months ago

  • Archived

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (read more)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Asked by BlackWeta 11 months ago

Last reply by FredMcD 11 months ago

  • Solved
  • Archived

Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (read more)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by 1319324245 11 months ago

Answered by 1319324245 11 months ago