How to change the email shown on my settings?
I have a HUGE problem My sign-in email address does not exist any longer and I have no clue how to get rid of it. I try to change the email to my secondary email but it… (read more)
I have a HUGE problem
My sign-in email address does not exist any longer and I have no clue how to get rid of it.
I try to change the email to my secondary email but it wants to send a verification to the old email address.
I can't do that because the eprmary email doesn't exist unless someone else owns it, lord I hope no one has it.
So how can I get rid of the dead email address? How do I make my secondary email the only email address? I can always add a secondary later.
Without this I cannot sync all my Firefox settings & bookmarks across all my devices!
Thank you in advance for any help I can get.
Firefox
I can’t find the security code. Where do I find it?
I changed my password and did not receive a security code.
My confirm email is in code and I cannot decipher it. What do I do now?
My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (read more)
My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin
Well I am having trouble in signing in with the Firefoox Account
I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and lin… (read more)
I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and linked Gmail which is my own and I need help from respective Mozilla Firefox personnel to solve this issue. I have my GMAIL id all on my access and I can do verification about that.
Based on GDPR guidelines, How do i request to completely delete my account information including email addresses from firefox database.
I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new… (read more)
I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new firefox account using the same email. But there is no way stated anywhere about this.
Hence, based on GDPR i would like to instruct Firefox to delete my entire account information including emails data etc. Need assistance on this how do i request for the same.
Thank you
You are not sending to my email account
I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there [Personal information remo… (read more)
I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there
[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]
cannot create sync account, email returned error
My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the… (read more)
My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the 'red box' error: "Your email was just returned. Mistyped email?"
I tried refreshing the page and starting over. Didn't work. Did you guys stash that email on some "bad email" list because of the initial bounce?
Thanks, Paul
cannot login
hi i want to connect and sync to other computer or laptop but when i got and enter the Firefox Account authorization code if go back to login email and password
I haven't received my confirmation email
Hi. I try Sign up to create Firefox account. But i cant confirm my email. Inbox in e-mail is empty, spam filter empty. What can i do?
Can't login firefox sync
I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new a… (read more)
I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new account. Could someone tell me how to solve this problem? Thanks a lot.
Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?
I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and … (read more)
I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.
how can i get my authauthentication code to work?
the security code its trying to give me isn't working and i need to know why
How do I log in if I'm locked out and confirmation email address has been canceled
My password I wrote down did not work. I eventually got locked out. I cannot reset password because my secondary email address is canceled. How do I reset password. I ha… (read more)
My password I wrote down did not work.
I eventually got locked out.
I cannot reset password because my secondary email address is canceled. How do I reset password. I have new secondary email address. I am locked out and cannot remove old email address and add new one. How can I log in or set a new password
Not recieving emails
I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or somethi… (read more)
I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or something. Every time i do this - i don't recieve any emails. I checked all folders so problem is not on my side. Also, i tried login in Firefox browser syncronisation, BUT i lost my two-step verefication app, i can't generate codes. Idk how to remove two-step verefication in my situation. In summary, all i wish is delete my Firefox account. Waiting for your answer!
Unable to login to account (locked out from all devices)
I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone Sequence of events: 1. I tried logging in to my account … (read more)
I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone
Sequence of events: 1. I tried logging in to my account since I changed phone 2. I went to my browser to disable and enable 2FA 3. I'm unable to do this because for some VERY weird reason, the session is invalid? I don't know what's the purpose of this button since I'm an unable to use it 4. I don't know what else to do so I tried changing my password 5. Big mistake because it logged me out in my browser and tablet 6. Now I have absolutely no way of logging in because it will always ask me for either 2FA code (which I don't have since I changed phone and I am logged out of all devices) and recovery code which I do not have (I tried searching my email but I could not find it)
How do I workaround this?
Is it possible to request Firefox to send me a new recovery code?
Thanks!
can't log in you said sent me an email nver got on any device
getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps gi… (read more)
getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps giving me the runaround. claims my password was not correct. your site claims to have sent an email password reset to my email.. have not received on any device.. spam or otherwise.
The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to
The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchroniz… (read more)
The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchronize to my secondary address: "Primary account email required for reset".
[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]
can't login with my mail (mail domain is closed)
I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my andro… (read more)
I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my android phone now. What I can do with it?
cannot get logged in to my firefox
I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I c… (read more)
I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!
How can I delete my Sync account if I lost my recovery keys and cannot disable two-factor-authentication?
Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable t… (read more)
Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable two-factor-authentication. I have tried resetting my password several times but have not been able to bypass 2FA. What I want to do is completely delete my current Sync account associated with my primary email address, then create a new Sync account using the same email address. Is this possible? I was able to copy my saved logins and bookmarks so I am okay with everything getting erased and starting over, I'd just like to use my primary email address. Thank you!