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  • Archived

when time for an update, i must reinstall firefox every time

i have a dell laptop running windows 8. when i turn on and attempt to open firefox when an update is due, firefox will not open, even though i have it set for automatic u… (read more)

i have a dell laptop running windows 8. when i turn on and attempt to open firefox when an update is due, firefox will not open, even though i have it set for automatic updates. instead, i must go into internet explorer, search for mozilla firefox and reinstall to get the upgrade and update, then it finally opens. what needs to be done to correct this problem, as it has happened every time an update is signaled on my screen. i might be using firefox when i get a small box notifying me an update is available, but then firefox no longer opens and i cannot get the update without the above procedure.

Asked by esheald 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox won't update to 36.0

I am currently using ff 35.0.1 and got a notification that ff36.0 is available. Then, I tried to update, for that I opened the About Firefox dialogue box, it shows "Check… (read more)

I am currently using ff 35.0.1 and got a notification that ff36.0 is available. Then, I tried to update, for that I opened the About Firefox dialogue box, it shows "Checking for updates" and then shows " Restart Firefox to Update", I never give the consent to update firefox, but ff shows restart to update and when I click "restart" nothing happens. So I restarted manually, nothing has changed and no updates were installed. I hope I can solve this issue without reinstalling ff, but I am ready to reinstall ff if necessary, what should I do now?

Asked by Siva 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

getlogicalprocessorinformation kernel32.dll

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me: getlogicalprocessorinformation kernel32.dll and the program stops, so what should I d… (read more)

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me:

getlogicalprocessorinformation kernel32.dll

and the program stops, so what should I do then?

Asked by Kaner 5 years ago

Last reply by philipp 5 years ago

  • Archived

Three computers did a shut down last night for an update.

Not sure if it was a firefox or a Yahoo update. There was a 'Get to know Firefox hello' on all startup screens. I do have the Yahoo toolbar but when I click on bookmarks,… (read more)

Not sure if it was a firefox or a Yahoo update. There was a 'Get to know Firefox hello' on all startup screens. I do have the Yahoo toolbar but when I click on bookmarks, nothing comes up. How do I get all my bookmarks to show up again? Seems that a lot of Firefox updates, these things happen. Help.

Asked by jbees 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

firefox for windows desktop is taking forever to update (excess of 30 minutes)?

Firefox will download update, and then 30 minutes + to apply the update. I have closed FF a couple of times already without completing the update process because it took… (read more)

Firefox will download update, and then 30 minutes + to apply the update. I have closed FF a couple of times already without completing the update process because it took too long

Asked by StillRisin 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Since installing the last round of Windows updates on 3/10/2015 Firefox freezes up my computer and the only thing I can do is to reboot.

I have tried starting Firefox in safe mode and it still locks up. At first I could not access Yahoo mail, now it is starting to happen on other sites with no pattern. I… (read more)

I have tried starting Firefox in safe mode and it still locks up. At first I could not access Yahoo mail, now it is starting to happen on other sites with no pattern. It is Windows 8.1 and Firefox 36.0.1.

Asked by mdutch1 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

this is F'ing ridiculous, I update Firefox and it is so different I cannot figure out how to do anything, and lost my bookmarks!

I only updated my Firefox because I got messages saying I should do this to make it work better. Now all I have is a big headache, I have already wasted hours trying to … (read more)

I only updated my Firefox because I got messages saying I should do this to make it work better. Now all I have is a big headache, I have already wasted hours trying to figure out this whole new system. Like, where did my bookmarks go, and how do I even access them when I get them back installed. You Firefox people are really full of it, I never wanted a "new" system. Why can't you just leave a basic system for us old people that do not want to learn a new system every time you want to fill it up with new gizmos and bells and whistles? I guess I have to go back to using internet explorer, thanks for wasting my time.

Asked by dumbass2 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Since version 36 upgrades, crash reporter comes up each time when asked to restart after getting newer updates while in version 36.

These problems started when upgraded to version 36. Each time there were newer upgrades while still in version 36, for example; when I check for a newer version in Help/A… (read more)

These problems started when upgraded to version 36. Each time there were newer upgrades while still in version 36, for example; when I check for a newer version in Help/About/check for updates, there have been 4 sub-upgrades 36.0.1, 36.0.2, 36.0.3, 36.0.4.

When I was asked to restart after it downloaded the upgrades, it closes my browser and then about 30 seconds later, the crash reporter comes up. This never happened before and is getting to be a concern at this point.

Asked by fredfletcher 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozill… (read more)

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozilla Maintenance. I restarted and checked my disks and memory. All other browsers: IE, Safari, Chrome & Opera work fine. I installed from Firefox Setup 36.0.3.exe this morning. Same problem. Works for about 5 minutes and then hangs.

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

What can I do?

Asked by iskeen 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I cannot update to 37.0.1.

The applying update message never finishes. There is no error message, just the unending spinning circle from hell. I've tried your suggestions with no success. I curr… (read more)

The applying update message never finishes. There is no error message, just the unending spinning circle from hell. I've tried your suggestions with no success. I currently have Firefox version 36.0.1. I've never before had problems updating to newer versions. My operating system is windows 7.

Plugins: I get contradictory messages about Adobe Reader. One says it is vulnerable and has been disabled; another says it is up to date. My only active plugins are Shockwave Flash 17.0.0.134 and QuickTime Plug-in 7.7.5. Several other plugins are disabled such as OpenH264 Video Codec provided by Cisco Systems, Inc, whatever the hell it is.

Asked by Ward24019 5 years ago

Last reply by James 5 years ago

  • Archived

I update to newest version and then it reverts back to old version. Why?

I have been trying for two weeks to get the new version of Firefox on my computer. Every time I download it it seems to work just fine but when I fire up my computer the … (read more)

I have been trying for two weeks to get the new version of Firefox on my computer. Every time I download it it seems to work just fine but when I fire up my computer the next day it has reverted to an older version of the browser.

Asked by shpalmer86 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Failure to implement and retain password

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored… (read more)

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored usernames and passwords failed. Deleting these credentials would not work - I would enter them, the dialogue about whether to store these would flash in the upper left of the browser window, and I would be asked for my credentials again. Happened on multiple sites on different servers. Deleting profile and reinstalling V37.0.4 did not fix. The only solution was to scrub out V37.0.4 and reinstall the prior V36.0.4. How to communicate this to the Firefox developers.

Asked by roaming_bo 5 years ago

Last reply by cor-el 5 years ago

  • Archived

I am told to update doing this as i always have done system says I am running latest version but it did not update - all of this started after latest update of

I am told to update to latest Firefox and i am doing that the same way I always have done. looking at what version i am still running the old version but if I press updat… (read more)

I am told to update to latest Firefox and i am doing that the same way I always have done. looking at what version i am still running the old version but if I press update I am told I am running the latest version which I am not and next day a new message to update. All of this started after I updated to OS X Yosemite . Kjell

Asked by Krubenson 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

why does firefox not recognise & update plugins google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; google update v 1.3.27.5 and service manager

Mozilla firefox doesnt seem to recognise & update some plugins which i would have thought were common? google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; g… (read more)

Mozilla firefox doesnt seem to recognise & update some plugins which i would have thought were common? google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; google update v 1.3.27.5 and service manager. Any comments or advice on these?

Asked by Alanok 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Wasn't there some change in Firefox recently that priorities flash over other flash objects that do not have focus?

I swear I thought I read something like this in the release notes, but now going back I can't find anything. I noticed some occasional skips in Pandora today, could be ne… (read more)

I swear I thought I read something like this in the release notes, but now going back I can't find anything. I noticed some occasional skips in Pandora today, could be network congestion, but it's never happened before. Then I thought I remembered something got changed with regards to how flash objects are handled when not in focus or something.

Asked by tackyman 5 years ago

Last reply by guigs 5 years ago

  • Archived

Internet randomly stopped working on firefox for no reason

The question isn't even an exaggeration. I was browsing like normal, doing nothing that I don't always do anyway. There were no updates to any of my extensions or add ons… (read more)

The question isn't even an exaggeration. I was browsing like normal, doing nothing that I don't always do anyway. There were no updates to any of my extensions or add ons (though I don't know when firefox last updated itself) I close the browser and go do something else. Come back and when I try to load anything in firefox it says it isn't connected to the internet.

Thing is... I'm typing from that same computer. My internet is completely fine. It's not blocked by any firewall or proxy - it never has been. Firefox decided it just doesn't want to work anymore and this is incredibly annoying. Though I prefer using SeaMonkey (Which works) I need Lightbeam for a site I often go to and that's only in firefox.

I've started it in safe mode as well as refreshed it.

Asked by Wolf 5 years ago

Last reply by FredMcD 5 years ago