Showing questions tagged: Show all questions
  • Archived

enable automatic updates not showing shockwave flash

hi when i click on more under shockwave flash add on it doesn't show automatic updates to either set to default, turn on or turn off but it shows up on other add ones how… (read more)

hi when i click on more under shockwave flash add on it doesn't show automatic updates to either set to default, turn on or turn off but it shows up on other add ones how do i get this to show up as i keep having to update shockwave flash manually and i just want it to update automatically thanks

Asked by alexhob123 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozill… (read more)

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozilla Maintenance. I restarted and checked my disks and memory. All other browsers: IE, Safari, Chrome & Opera work fine. I installed from Firefox Setup 36.0.3.exe this morning. Same problem. Works for about 5 minutes and then hangs.

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

What can I do?

Asked by iskeen 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

getlogicalprocessorinformation kernel32.dll

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me: getlogicalprocessorinformation kernel32.dll and the program stops, so what should I d… (read more)

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me:

getlogicalprocessorinformation kernel32.dll

and the program stops, so what should I do then?

Asked by Kaner 5 years ago

Last reply by philipp 5 years ago

  • Archived

Since version 36 upgrades, crash reporter comes up each time when asked to restart after getting newer updates while in version 36.

These problems started when upgraded to version 36. Each time there were newer upgrades while still in version 36, for example; when I check for a newer version in Help/A… (read more)

These problems started when upgraded to version 36. Each time there were newer upgrades while still in version 36, for example; when I check for a newer version in Help/About/check for updates, there have been 4 sub-upgrades 36.0.1, 36.0.2, 36.0.3, 36.0.4.

When I was asked to restart after it downloaded the upgrades, it closes my browser and then about 30 seconds later, the crash reporter comes up. This never happened before and is getting to be a concern at this point.

Asked by fredfletcher 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Firefox flagging Acrobat DC Pro Plugin as outdated

Firefox is flagging the following plugin as outdated: Adobe Reader Version 15.6.30060.15959 This is the latest version of Acrobat DC Pro (released on July 14, 2015). The … (read more)

Firefox is flagging the following plugin as outdated:

Adobe Reader Version 15.6.30060.15959

This is the latest version of Acrobat DC Pro (released on July 14, 2015). The previous and initial release of Acrobat DC Pro (Classic Track) also was flagged as outdated.

Clicking on the "Update Now" button takes you to the "download Acrobat Reader" site. The "Continuous" track for Reader DC is versioned as 15.8.x.x, and indeed ... on my system with Reader (Continuous) and not Pro (Classic), Firefox shows the plugin is up-to-date.

I believe the Firefox is not recognizing the 15.6.x.x. "Continuous" track of Acrobat DC as being updated.

Please advise. Thank you.

Asked by howardagoldberg 5 years ago

Last reply by James 5 years ago

  • Archived

I update to newest version and then it reverts back to old version. Why?

I have been trying for two weeks to get the new version of Firefox on my computer. Every time I download it it seems to work just fine but when I fire up my computer the … (read more)

I have been trying for two weeks to get the new version of Firefox on my computer. Every time I download it it seems to work just fine but when I fire up my computer the next day it has reverted to an older version of the browser.

Asked by shpalmer86 5 years ago

Last reply by cor-el 5 years ago

  • Archived

this version of firefox requires microsoft windows 7 x64 or newer

Hi, When I try download and install mozilla firefox it gives a prompt "This version of Firefox requires Microsoft Windows 7 x64 or newer". But the fact is that I'm instal… (read more)

Hi,

When I try download and install mozilla firefox it gives a prompt "This version of Firefox requires Microsoft Windows 7 x64 or newer". But the fact is that I'm installing it on a Win 7 64-bit environment and the firefox installer file is also 64-bit. I have verified the minimum system requirements for firefox installation and it meets the criteria. But still it doesn't allow me to install and gives the said prompt.

Tried various install files and no luck. When I try download it is the stub installer file that is available for latest versions. Refer the screenshot of the error.

Asked by vdas 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Why can't I find session store files?

I lost all my tabs. Restore previous session is greyed out. I can't find any session store files. This happened after an automatic Windows update overnight (9/14) and a f… (read more)

I lost all my tabs. Restore previous session is greyed out. I can't find any session store files. This happened after an automatic Windows update overnight (9/14) and a firefox update when I clicked on Firefox this morning.

Asked by Delagator 2 years ago

Last reply by cor-el 2 years ago

  • Archived

why does firefox not recognise & update plugins google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; google update v 1.3.27.5 and service manager

Mozilla firefox doesnt seem to recognise & update some plugins which i would have thought were common? google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; g… (read more)

Mozilla firefox doesnt seem to recognise & update some plugins which i would have thought were common? google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; google update v 1.3.27.5 and service manager. Any comments or advice on these?

Asked by Alanok 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Instant slowdown after updating to Firefox v. 45.0.2

Just updated to Firefox version 45.0.2, tonight, and changed none of my settings on anything, and the browser is crawling. Anyone else having this problem? I know what … (read more)

Just updated to Firefox version 45.0.2, tonight, and changed none of my settings on anything, and the browser is crawling. Anyone else having this problem? I know what we're going to be told, and I'm not really interested in that. What I am interested to see is how many others have had this instant problem.

Asked by FireFoxFan1 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox V 41 keeps updating to a newer version and I have auto update disabled

For several reasons, mostly add-on compatibility, I need to use V41 I have gone to the Options area and then to Advanced and have checked "Never check for updates " so it… (read more)

For several reasons, mostly add-on compatibility, I need to use V41 I have gone to the Options area and then to Advanced and have checked "Never check for updates " so it should NOT automatically update itself. However, it IS updating itself to V43 - and of course some of my Add-ons are not compatible.

Am I missing something??

Any help would be appreciated.

Asked by jestochin 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Who do I report a suspected virus package on the mozilla release site to?

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I fol… (read more)

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I followed the link in the software to see where it was pointing and it told me to navigate to http://download-installer.cdn.mozilla.net. I did that then I made my way down to the 55.0.3 EN-US release and tried to download the patch manually at which point my SonicWALL gateway interrupted the download and gave me this error:

Gateway Anti-Virus Alert This request is blocked by the Firewall Gateway Anti-Virus Service. Name: (Cloud Id: 58202059) Upx-46 (Trojan)

The direct link to what I tried to access is:

http://download-installer.cdn.mozilla.net./pub/firefox/releases/55.0.3/win64/en-US/Firefox%20Setup%2055.0.3.exe

If this is truly infected can you please rectify that? Otherwise, if I am doing something wrong on my end can you please let me know?

Thank you, Garret Ullal

Asked by ullalg 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Why are multiple computers failing to install ESR 45.6 update?

I have multiple systems with Firefox (64-bit) ESR 45.5.1 installed. When Update 45.6 was released yesterday, nearly all the systems in my company received a message that … (read more)

I have multiple systems with Firefox (64-bit) ESR 45.5.1 installed. When Update 45.6 was released yesterday, nearly all the systems in my company received a message that the update failed to install. Only a few systems finally installed the update after opening and closing Firefox multiple times. The majority still fail to install the update even after reboot. Can someone point me to a solution?

Asked by smith.kian 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I use Dutch version If FF updates the language remains Dutch, the control panel says that I have the usa-english version!

something strange with me. If Firefox automatically update e.g. from 59 to 59.0.1 the language remains Dutch, but when I look in the control panel, it says that I would h… (read more)

something strange with me. If Firefox automatically update e.g. from 59 to 59.0.1 the language remains Dutch, but when I look in the control panel, it says that I would have the English version.

Asked by Albertos52 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

When upgrading from 56 to 62 my saved logins and passwords disappeared and copying the files did not help; how can I get them back?

I have just recently moved from Firefox 56 up to 62 (I had a few Legacy add-ons that I didn't want to loose, so I just stopped upgrading at 56; now, I need to upgrade and… (read more)

I have just recently moved from Firefox 56 up to 62 (I had a few Legacy add-ons that I didn't want to loose, so I just stopped upgrading at 56; now, I need to upgrade and found a work-around for the main add-ons that I loose in 62). However, once I upgraded to 62, all of my saved log-ins and passwords were gone. I tried copying the files from my saved profile but that did not fix the problem. However, the passwords are still there, as when I downgrade back to 56, all the passwords come back. Is there any way to get these passwords back or do I have to reenter them all manually?

Asked by Hyldreth 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Why does firefox continue to auto update when I have it set to let me decide when to do the update?

I have mozilla set to notify me when an update is ready but I just watched it update with no input from me. example: [no input] Double click on the Firefox icon on the de… (read more)

I have mozilla set to notify me when an update is ready but I just watched it update with no input from me.

example: [no input] Double click on the Firefox icon on the desktop and it says wait while we install the latest update. Then the little updater box with the progress bar opens showing update in progress. I DID NOT OK AN UPDATE!

How can I rely on software that does not follow settings? I am using Win 10 and the most current {NOW) firefox thanks to it updating without my permission. This is also why I now use Chrome as my default browser.

Asked by jrfoleyjr 2 years ago

Last reply by FredMcD 2 years ago