Showing questions tagged: Show all questions

It is asking me for a code

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: goog… (read more)

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Asked by Sijmen 1 week ago

Last reply by Denys 1 week ago

Disable two-factor (aka two-step) authentication

To sign into my Amazon account, I'd like to enter only my email address and my password. But I have to enter my email address and my passkey. A verification code is the… (read more)

To sign into my Amazon account, I'd like to enter only my email address and my password.

But I have to enter my email address and my passkey. A verification code is then sent to my email address. I then need to enter that verification code to complete signing into Amazon.

On the Amazon's Sign in page (where I enter my passkey), it says "This request comes from the app 'firefox.exe' by "Mozilla Corporation".

How do I disable the two-factor (aka two-step) authentication for Amazon in Firefox?

Asked by gcotterl 4 months ago

Last reply by jonzn4SUSE 4 months ago

I cannot log in to iCloud.com, even after popup block exception. Any suggestions?

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow ac… (read more)

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow access. After I approve, I get a 6-digit verification code on the iPhone. But no popup window appears on the Firefox tab, so I can enter the code. Any suggestions?

Asked by johnson1738 2 months ago

Last reply by Paul 2 months ago

Can't enable 2FA on Mozilla account

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the bac… (read more)

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

Asked by Joni 4 months ago

Last reply by Kiki 2 months ago

Lost of access to the email of my old mozilla accounts and i have lots of saved informations on there.

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymor… (read more)

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

Asked by Linda Mueller 2 months ago

Last reply by George Kitsoukakis 2 months ago

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN WHEN I VIEW MY SETTINGS,… (read more)

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN

WHEN I VIEW MY SETTINGS,,,,TWO STEP COMES BACK AS DISABLED.....BUT THATS INACCURATE ?? HOW CAN I DISABLE THE FORCED TWOSTEM FEATURE ON THIS SINGLE COMPUTER ??

Asked by baiardir 3 weeks ago

Last reply by Denys 3 weeks ago

Cannot access account due to 2FA

I cannot access an account anymore due to the fact that I lost access to 2FA. I kindly request that account to be deleted. Account: Purple_Fish _5374 Account link: http… (read more)

I cannot access an account anymore due to the fact that I lost access to 2FA. I kindly request that account to be deleted.

Account: Purple_Fish _5374 Account link: https://addons.mozilla.org/en-US/firefox/user/17990535/

Asked by Iren Dev 4 months ago

Last reply by Kiki 2 months ago

2 Factor Mozilla Account - Invalid

Hi All, I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check… (read more)

Hi All,

I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again."

And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code.

If anyone has the same issue or solved it, please let me know.

Asked by Richard Tran 3 months ago

Last reply by Kiki 3 months ago

AUto logged out

Dear, i opened my firefox and found my self logged out automaticly and when am trying to login and enter the activation code sent to my email i recieve this msg You’… (read more)

Dear,

i opened my firefox and found my self logged out automaticly

and when am trying to login and enter the activation code sent to my email i recieve this msg

You’ve tried too many times. Please try again ⁨in 5 minutes⁩.

Asked by Mahmoud Tantash 4 months ago

Last reply by Denys 4 months ago

Stuck trying to sync phone app with computer

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authe… (read more)

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authentication app and can't figure out what the Firefox one is. There does not seem to be a workaround. I can't use a backup code or reset option. I am trying to figure out what to do.

Thank you

Asked by KajoKeji 3 months ago

Last reply by Kiki 3 months ago

google authenticator 2fa

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says syn… (read more)

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says sync time and try again. I am running Ubuntu and have an android phone. Ubutu is set to automatic date. time and timezone. My phone is also set to automatic date&time. I have enabled seconds display on Ubuntu and phone the are synchronized to the second. I have tried this on multiple computers. Google authenticator works with all 9 other 2fa logins I use it for. I have tried many times and asked AI what I'm doing wrong Grok said I am not doing anything wrong after walking through the entire process. I have tried clearing cache and deleting cookies, signing out and back in without success. Please help I use firefox as my password manager and love it but want it to be as secure as possible.

thank you very much. Thomas

Asked by tomgately96 3 months ago

Last reply by Kiki 3 months ago

ios Mobile syncing

I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate … (read more)

I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate to the QR code and take a picture. I confirm the desktop with the i phone. Then it asks for 2 step verification code from an authenticator. I don't get one. So I download an Authenticator app. And nothing shows up there either. The problem is getting a code from an authenticator to complete the process. What should I do?

Asked by pbg333 3 months ago

Last reply by Kiki 3 months ago

Can't open Gemini account

After I enter the email and password for Gemini account, Firefox requires my verification by entering passkey. I use the Authy 2factor system as security to enter the acc… (read more)

After I enter the email and password for Gemini account, Firefox requires my verification by entering passkey. I use the Authy 2factor system as security to enter the account. I did not set up a passkey for Gemini account. I did set up a passkey on Firefox for a different account with a different email. Does that passkey work for multiple accounts??. This does not seem very secure as all someone would need to enter my accounts is my pin, which would not be too difficult to discover.

Appreciate help on this issue of security. Thanks Henry

Asked by cepsham 3 months ago

Last reply by Denys 3 months ago

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT … (read more)

WHERE to key security code? What Page? Heading? NOTHING on any of those pages indicate "Key security code HERE." I GVE up! I have been round & round & canNOT get a response from the email that SHOULD give this information.

Asked by kathryn.Vickerman 4 months ago

Last reply by Paul 4 months ago

Authentication Not Working

Hi, i am trying to upload a Firefox extension, it is my first one and i am trying to upload it. I however cannot get it to work as the code my authentication app does not… (read more)

Hi, i am trying to upload a Firefox extension, it is my first one and i am trying to upload it. I however cannot get it to work as the code my authentication app does not work. I have tried several authentication apps but i am always returned with the same error message whenever i enter in my code. "Invalid two-step authentication code". Is their a fix to this, so far i tried using google authenticator and DuoMoblile. Thanks

Asked by jyoushiv 3 months ago

Last reply by Kiki 2 months ago

Two-Step Authenticaiton

How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the in… (read more)

How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the instructions, I am very confused on How to SET UP the TWO-STEP authentication code.

Why do I need to use a 3rd party app to set up Two-Step?

Thanks for your help, Rhon

Asked by Rhonda 3 months ago

Last reply by Kiki 2 months ago