Firefox Community Forum

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

i AM SICK OF THIS. eVERYTHING i HAVE ALREADY IS PROTECTED. i DO NOT NEED fIREFOX BLOCKING ME OR SENDING MESSAGES TO A PHONE THAT IS DOWNSTAIRS. do YOU KNOW HOW IRRITATING THIS> i GUESS IT IS TIME TO FIRE YOU AND FIND ANOTHER BROWSER THAT IS NOT DISRUPTING MY LIFE.

I cannot receive confirmation codes from yahoo to access my emails. I have tried everything else and have been advised to check with my browser (Firefox).

I arrive at 'Enter verification code' and given 3 options; I use 'Text' via my Android phone. I don't do social networks.

It has been working grand up until the last 3 weeks or there about.

I have very important emails waiting and it is all driving me crazy.

I cannot access Yahoo help; it seems I have to log in which I cannot because I need to receive these codes to log in.

Can anyone help? Personally I think it should be Mozilla but again I seem to be going around in circles. And I cannot receive emails as the check box states ..... Email me when someone answers the thread.

Best Regards Everyone

I cant setup my 2FA every time Im at the end of the process where I need to add one of my security keys it just crashed with note that my time of the device is not corrent or whatever. Why, how, what does my time has to do with anythin? Nepodařilo se zapnout dvoufázové ověřování. Zkontrolujte, zda jsou hodiny na vašem zařízení nastaveny na automatickou aktualizaci, a začněte znovu.

Tried like 25 times with different autenticators. Is it like broken or what is happening?

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error

"There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over."

I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere.

The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error

Hi!

I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps:

Click to add Two-step authentication Scan the QR code with Ente Enter the code that is generated Download and copy the backup code Enter the copy code

Then i get the following message: "There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over."

Must have done this like 5 times now and it's always the same. I have checked that the clock it set to automatic. I have tried 3 different computers and 1 phone, it's always the same.

What can i do about this?

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

Getting this error: There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over.

Yes Im on the right timezone, updated on auto sync and have tried multiple 2FA apps.

I cannot access an account anymore due to the fact that I lost access to 2FA. I kindly request that account to be deleted.

Account: Purple_Fish _5374 Account link: https://addons.mozilla.org/en-US/firefox/user/17990535/

Hi, i am trying to upload a Firefox extension, it is my first one and i am trying to upload it. I however cannot get it to work as the code my authentication app does not work. I have tried several authentication apps but i am always returned with the same error message whenever i enter in my code. "Invalid two-step authentication code". Is their a fix to this, so far i tried using google authenticator and DuoMoblile. Thanks

How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the instructions, I am very confused on How to SET UP the TWO-STEP authentication code.

Why do I need to use a 3rd party app to set up Two-Step?

Thanks for your help, Rhon

I'm having an issue in accessing a website & haven't before. There are 2 e-mail addresses associated w/my account since signing up for Mozilla. Just yesterday it changed after a download & now I'm getting 2-factor set up when accessing one website. Please advise if you have any ideas.

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

Hi Folks, I can't seem to setup MFA via my Mozilla profile. I'm using the Google Auth App on my mobile. Have checked that time is synced correctly. Have tried setting up on my mobile and PC. Shall I try a different Authenticator App?

Mozilla - SICK TO DEATH - of a product that has poor or zero customer support. Now like FireFox. Been loyal to this Browser for many years and in return - zero customer support. trying to sign up for THIS crap "help" not from FireFox of course, but from "VOLUNTEERS" so NOT Mozilla/FireFox and they don't get paid to help the company?? Bad biz all around.

Why do I have my time wasted "solving a problem" THAT SHOULD NOT HAPPEN IN THE FIRST PLACE??

"Signing Up" for this "help" group - typed in my email addy, chose a password, then received a "Code" to verify my email. Received ERROR message "Bad Request (400) from FireFox??? asked to be sent a NEW code - did that 3 times - receiving THE SAME EXACT BAD CODE 3 TIMES!! but oh, somehow I'm in to this "help" group anyway. How will I get in again?? or come back to check on answers WITH NO PASSWORD???

Anyone else have this type of deliberate Obstruction method of getting help?? This is NOT even the main issue I wanted to get help.