Firefox Community Forum

Dear Supprot, I keep getting an alert when logging into some of my websites with a box security use key, its becoming very annoying indeed! I tried all my PW keys nothing is working. I just want this gone cause it is very troubling I don't remember even setting it up. It is a big pain! Request comes from Firefox Mozilla use security key/touch your key. I really want to eliminate this method since I have a new and different one to use..

Thank you, Dave 05 May 2025

Whenever I log into QuickBooks Online, I get two popup messages about Firefox/Mozilla wanting me to set up a passkey in Hello Windows. I do not want to do this and cannot figure out how to make it stop asking me. I already have MFA on QBO. This just slows down the login process.

Hoping someone has a solution.

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:

   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account

I have had a Yahoo Account since early 2000's until my home network was compromised and they locked me out of all my accounts back in 2021. I waited until the end of 2022 or begining 2023 and contacted firefox support via 3rd party who was able to unlock my account once i signed up for a subscription. well that phone was lost and along with access to [" [edited] @YAHOO.COM & ph# ([edited] [edited] associated with the account "] and would like assistance getting back in.

Kind Regards

Daniel Lopez II

I have "Open tabs in links instead of new windows" checked.

I have no plug-ins that would cause this.

I have experimented with the various, conflicting "about:config" directions given online. (Nothing works, so I have reset about:config to default.)

• It is also worth noting the Firefox Support page is immune to its own Dark mode. WHY.

I am going to switch to Opera, since it has none of these problems.

Before commenting or responding on this post, make sure you actually READ IT first. I am so tired of these online MANSPLAINERS being all, "Go to about:config and do blah-blah-blah," or, "This is what you do: Go to Settings > General > Tabs > make sure you check the box that says "Open tabs in links instead of new windows."

Seriously, way too many people online are like customer support agents on the phone: "Try unplugging it and wait 15 seconds, then plug it back in; try closing it and restarting it."

If anyone has any real solution, I'd greatly appreciate it.

I know nothing about computers, I am 80 years old. I have been trying to get authenticator for weeks. i DON'T KNOW HOW TO GET IT !!! CAN YOU SHOW ME ? I am deaf and have no phone. I only use facebook, messenger and yahoo e-mail, plus play pch games. Thanks for any help

How can I disable the two factor identification at log in? It's driving me mad. I am 87 years old and don't know how to disable this, Can you help please>