Showing questions tagged:

Unable to sign in

I tried to sign into my account, but then it sends a code to my email which i go into but didn't get and have waited for an hour but still nothing. Has this happened to a… (read more)

I tried to sign into my account, but then it sends a code to my email which i go into but didn't get and have waited for an hour but still nothing. Has this happened to anybody?

Archived 1 100

email verification

Hello, I have tried everything...filters, added contact, blocked senders but I'm still not receiving any email from Firefox. I need my verification numbers to continue to… (read more)

Hello, I have tried everything...filters, added contact, blocked senders but I'm still not receiving any email from Firefox. I need my verification numbers to continue to sign into my account. thanks in advance for helping, Scott

Archived 1 318

Passkey QR Code doesn't appear as expected.

When trying to log into my work Microsoft Office 365 account on Firefox, a QR Code is supposed to appear, which I scan with my phone and the MSFT Authenticator app logs m… (read more)

When trying to log into my work Microsoft Office 365 account on Firefox, a QR Code is supposed to appear, which I scan with my phone and the MSFT Authenticator app logs me in. This doesn't happen in Firefox but instead says, "Touch your security key to continue with login.microsoft.com. I am not using a security key and they are not allowed by my work. This works fine on Chrome based browsers.

Is there some setting that will fix this or is this a bug with Firefox?

Archived 1 210

I’ve been hacked and they actually got into my email and got codes that Mozilla had sent them and they modified my information. I did get it back, but how do I stop this? have

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and … (read more)

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and I have lockdown with the two authentication and changed my password. How else can I get support as far as this is not happening again.

Locked Archived 1 80

Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verification on my Google account. Is Firefox part of this situation?

'Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verificatio… (read more)

'Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verification on my Google account. Is Firefox part of this situation?

Archived 1 320

Disable Two Step Verivication

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone… (read more)

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone 16

Archived 1 120

It is asking me for a code

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: goog… (read more)

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Archived 5 280

problème connexion

Bonjour, Pour accéder à mon compte vous envoyez un code par mail à utiliser dans les 5 mn sauf que cette adresse mail est obsolète et je reçois les mails avec un décalage… (read more)

Bonjour,

Pour accéder à mon compte vous envoyez un code par mail à utiliser dans les 5 mn sauf que cette adresse mail est obsolète et je reçois les mails avec un décalage très important, ce qui ne me permet plus d'y accéder. Comment faire svp ? je souhaite conserver toute mes informations et pouvoir basculer sur une autre adresse qui fonctionne en direct

Merci

Archived 1 120

Outlook asks for biometric but my laptop isn't compatible

Hi there, I am trying to get firefox to stop allowing outlook to try and get my fingerprint or face ID as my Macbook Pro 2014 doesn't have these features. I am running m… (read more)

Hi there, I am trying to get firefox to stop allowing outlook to try and get my fingerprint or face ID as my Macbook Pro 2014 doesn't have these features. I am running macOS Big Sur (as this is the only one that still works decent). The Open Web Autentification Panel pop up says "Touch your secuity key to continue with login.microsoft.com". Thank you for any help you might provide!

Archived 1 150

Bestätigungs Mail kommt viel zu spät, wenn überhaupt

Wenn ich mich auf meinem Linux Rechner im Firefox anmelden möchte um alle meine Lesezeichen und Passwörter zu importieren bekomme ich die E-Mail mit dem Bestätigungscode … (read more)

Wenn ich mich auf meinem Linux Rechner im Firefox anmelden möchte um alle meine Lesezeichen und Passwörter zu importieren bekomme ich die E-Mail mit dem Bestätigungscode viel zu spät! Es dauert ca. 20 bis 30 Minuten. Woran liegt das?

Archived 1 109

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN WHEN I VIEW MY SETTINGS,,,… (read more)

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN

WHEN I VIEW MY SETTINGS,,,,TWO STEP COMES BACK AS DISABLED.....BUT THATS INACCURATE ?? HOW CAN I DISABLE THE FORCED TWOSTEM FEATURE ON THIS SINGLE COMPUTER ??

Archived 2 240

passkey required

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without … (read more)

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

Solved Archived 3 1551

Account Login - Mail address no longer exists

Several years ago I created an account for Firefox Sync. Meanwhile I changed my mail address, the old one, with which I registered, has been deleted as I just realized. S… (read more)

Several years ago I created an account for Firefox Sync. Meanwhile I changed my mail address, the old one, with which I registered, has been deleted as I just realized. So I can no longer access the code to login on new devices. What am I supposed to do now?

Archived 1 100

2FA disabled but I still need to get an e-mail code to login to account with my browser

This is rather annoying. Firefox will disconnect/logout my account rather frequently. But the actual issue is... when I go to log back into the account. The login proc… (read more)

This is rather annoying. Firefox will disconnect/logout my account rather frequently. But the actual issue is... when I go to log back into the account. The login process will send me an e-mail with a code.

And I have 2FA disabled, but I still have to go through the 2FA process.

How do I effectively TURN THIS OFF.

(I do not store passwords in Firefox...I only store a few convenient shortcuts in the bookmark bar)

I use this feature so I have the same shortcuts in my bookmarks bar across multiple computers.

Thanks in advanced

Archived 1 260