For past week, I'm getting "formatting instructions" in with REPLY & FORWARDing messages, & JUNO (my email) people & Geek Squad Guys can't fix it.
About a week ago, I accidentally clicked on "change to new JUNO" (or some such), but preferred the Classic Juno, so tried to change back to that. That messed me up terrib… (read more)
About a week ago, I accidentally clicked on "change to new JUNO" (or some such), but preferred the Classic Juno, so tried to change back to that. That messed me up terribly --- contacted JUNO; tried what they suggested; that wiped out my security program; immediately took computer to Geek Squad who reinstalled security & checked computer thoroughly (all was well); but Geek Squad didn't know how to correct the problem started by the change: the "formatting instructions" show up and stay when I REPLY and/or FORWARD email messages and when I put a clean message into DRAFT folder to come back to later ---- when taken out of DRAFT to work on, the msg. has all the annoying "instructions." Also, my typing in neat paragraphs will appear as one big wad of words at the recipients' computer.
JUNO's latest suggestion to me says: ... and I quote: " I understand your concern. We apologize for the inconvenience this may have caused you. Please try the steps below."
"1. Open Mozilla then press "Alt" on the keyboard to show the menu. " [Don't understand this.] "2. Select "View" from the top of your window. " [Got this OK] "3. Select "Character Encoding." [NOTE: Mine says "TEXT ENCODING"] "4. Select "Unicode (UTF-8)" from the dropdown menu." [Clicked on "UNICODE" --- Did Not help.]
JUNO has recommended I switch to CHROME. I don't want to do that.
Though I can't go back and get a sample of the problem without losing all this, I can give you a sample of what is happening:>html>
Carole, a classmate, passed away on Friday.
Funeral services will be Wednesday.
There are other "instructions" and other messages, but I can't get to them to show you.
Oh, please, please, can you help me and get this mess out of my computer? Many thanks!!