Firefox Community Forum

Hi, I'd love some help with this issue please. I have just bought a new Surface laptop and enabled sync from my desktop. But many of the bookmarks and none of the bookmark folders came across. I uninstalled and reinstalled Firefox but with the same result. I have an old Surface laptop that the new one is replacing and the syncing has worked perfectly on that. Any help would be really appreciated. Cheers, Graham

For some reason when I logged into my mozilla account after switching from windows to pop-os none of the passwords I had synced show up. One of the sites I had saved requires the username and email to reset the password, but I have no idea what the username was.. any thoughts?

I've synced all my data (including add-ons, passwords, bookmarks, etc) to my firefox binded account on fedora linux then change my linux distro and re-setup firefox on Manjaro KDE, login and etc

found out that everything synced but my previous add-ons and open tabs are gone for good I've so many opened tabs are my custom add-ons settings on so many add-ons for personal preferences are gone

I've faced this many times but I thought somehow these days firefox might have fixed these issues but i'm so sad that all my important data are gone :(

I'm using firefox only just for sync+privacy for hassle free setup again and again over many devices otherwise i prefer tor for much anonymity and privacy

PLEASE, YOU GUYS CONSIDER WORKING ON SYNCHRONIZATION FEATURES SPECIFICALLY <ADD-ONS> AND <OPEN TABS>

thanks for reading and pl igonre my english errors

I just installed a Firefox browser on a new computer. I logged into the new browser and hit sync, but it didn't bring over new information. I manually synced both browsers, restarted both computers, and logged out and logged back into both instances. My laptop still has all the passwords, bookmarks, etc. But the new desktop doesn't have any of it. I cannot uninstall and reinstall because they're work devices and technically I'm not allowed to have Firefox and had to get my tech friends to help me get a copy.

Just used sync in the past month with no issues.

Logged into sync today, immediately after logging in, the error message "Session Expired -- Sorry something went wrong. Please sign out from the browser window and try again." See attachment to see exact error message.

This exact error message appeared on both my PC's when I tried to sync between them. Any thoughts on what is taking place or is there a know issue with Sync from Mozilla today?

I installed a new Windows 10, then I installed the latest version of Mozilla Firefox v133 and there's no sync option in this version 🤔 What is the problem?

I want to recover my bookmarks and passwords

Any solution?

As you can see in the picture

Hello,

I recently reinstalled Windows on my computer and expected Firefox to sync and restore my saved passwords, as I had enabled Firefox Sync before reinstalling. However, after syncing my account, my passwords did not appear, and I am unable to access them.

I have already tried the following steps:

   Checked the sync status of my Firefox account.
   Ensured that I am signed into the correct Firefox account on my browser.
   Searched for any relevant troubleshooting steps but haven't been able to resolve the issue.

Could you please assist me in restoring my saved passwords or provide any guidance on how I can retrieve them?

Thank you for your help.

Best regards, Tameem

Dzień dobry, po zmianie urzadzenia (PC) pomimo tego ze na starym urzadzeniu zawsze byłem zalogowany do Firefoxa (synchronizacja byla automatyczna), to na nowym urządzeniu po zalogowaniu nie mam dostepu do wczesniej zapisanch zakladek oraz haseł. Prosze o pomoc, pozdrawim D.

Hello, I reinstalled win 10 on my pc and Wien i logged back into my account sync is working but no passwords, adds, bookmarks are loaded, so I have the most important question, what am I supposed to do? Thanks

I recently reset my laptop, when I logged into my mozilla account on my firefox, it is hasn't synced my passwords, hisotry, bookmarks and extensions. The sync is on, I've eevn tried to manually initiate sync. Did not work.

i recently had to get a new computer and had set up sync for everything however when i logged in to my new device none of my synced data was saved is there any way to get this data back i have passwords that i need that firefox forced me to use a secure generated and saved ones that i dont know

Hi guys, I have been using Firefox for a long time and most of the time, I use local backup, I have saved my bookmarks on my extended hard drive but about a year ago, I found out that Firefox has a "sync" feature and it's really great. I turned on the auto-sync of bookmarks and it work but this time, I reset Windows and I was really sure that I was syncing and I checked, I opened the Profile menu, clicked "Sync Now" and waited until the rolling logo stopped. After I reinstalled windows and reinstalled firefox, logged in but I don't see the backup bookmarks like before, I tried searching but couldn't find anything, just like a new firefox and new profile. Is there a way to find the lasted bookmarks I have synced? I often have thousands of tabs open so I have used this feature before but this is the first time Firefox hasn't shown my synced bookmarks.

I follow the instructions on how to Sync and save data on my mobile, but there is no option in the options as described. I am logged in on both the phone and desktop.

check picture

Recently, I realized I haven't been logged into Firefox for the greater part of a year, and did so recently. I did so to sync my passwords with the cloud to restore in case something bad were to happen. Lo and behold, 2 days before doing this, my logins file corrupted. Attempting to open the .json in Firefox displays "unexpected character at line 1 column 1 of the JSON data". This file is pretty sizeable at 105 KB, so the info is on there, but I clearly cannot access it. I've also tried simply deleting the .corrupt extension and restarting Firefox, but it just instantly re-corrupts. Is there anyway to get my data back? Any advice is appreciated.

I recently refreshed Firefox. When I re-opened the program, I was logged out. I successfully logged back in, but despite saying I'm "synced", none of my settings (themes, passwords, bookmarks, etc.) are showing up, even after waiting 30 minutes. Typically sync has taken a few seconds for me. FYI, this is on my work computer and I don't have administrator access, so I would prefer a solution (if possible) that does not require an uninstallation or installation (which I cannot do without contacting an administrator). Thanks.