Firefox Support Forum

When I try to login to my sync account, under the Email address box and the password box is the notation "No saved Sync Key to use" therefor I cannot log in and I have found no way to add a sync key. I tried re-registering, but it won't let me because my email address is already being used. I am about to decide this service is not worth the hassle...

my netbook has broken in an accident and data on it couldn't be recovered. I have used firefox sync before this on my that netbook. Now I buy a new netbook but when I want to setup firefox sync I don't know sync key and consequently I can't access those data. I want to know how can I solve this problem. Regards, Moosavy

Down loaded F FOX 12-7-2010. Today 12-8-2010 I was surfing and also starting to create various bookmarks for future use. I clicked on --something --in the bookmark field and lost all of the headings in the toolbar. ie titles as bookmark---tools---view--and so forth. I cannot restore the STANDARD TOP area of F FOX toolbar What do I do to restore the top headings of the toolbar? Thanks for your help

Rickey

I recently reformatted my computer, but as I usually do, I copied my 'documents' and 'program files' to an external so I could get my files onto the new image. Is there some way I can retrieve my sync key from the mozilla folder there or is it lost forever?

i forgot my password to my firefox sync and i did the reset telling it was going to send me a link to my email to change it, but i get no link sent to my email. help

I wanted to change my sync account to use my new e-mail address and I get the message that my e-mail address is invalid and already in use.

How can I proceed?

Hello,

I'm running a fresh install of Firefox - Mozilla/5.0 (X11; U; FreeBSD amd64; en-US; rv:1.9.2.13) Gecko/20110125 Firefox/3.6.13.

I've installed Firefox Sync 1.6.2 from the add-ons site.

I was having trouble with my existing account, so now I'm trying with a fresh account - it created the account successfully, but I've never been able to get a successful connection/sync. Here's the error log I get:

% cat verbose-log.txt 

2011-01-25 12:11:56 Service.Main INFO Logs reinitialized for service reset 2011-01-25 12:11:56 Engine.Clients DEBUG Resetting clients last sync time 2011-01-25 12:11:56 Engine.Bookmarks DEBUG Resetting bookmarks last sync time 2011-01-25 12:11:56 Engine.Forms DEBUG Resetting forms last sync time 2011-01-25 12:11:56 Engine.History DEBUG Resetting history last sync time 2011-01-25 12:11:56 Engine.Passwords DEBUG Resetting passwords last sync time 2011-01-25 12:11:56 Engine.Prefs DEBUG Resetting prefs last sync time 2011-01-25 12:11:56 Engine.Tabs DEBUG Resetting tabs last sync time 2011-01-25 12:11:56 Service.Main INFO Generating new keys.... 2011-01-25 12:11:56 BulkKeyBundle INFO BulkKeyBundle being created for [default] 2011-01-25 12:11:56 Service.Main WARN Failed to fetch symmetric keys. Failing remote setup. 2011-01-25 12:11:56 Service.Main WARN Remote setup failed. 2011-01-25 12:11:56 Service.Main DEBUG Exception: Login failed: success.login No traceback available

Any ideas what could be going wrong here?

Thanks.

Please Help me! My computer was infected by a virus, and I format my hard drive and reinstall the OS. Now I installed Firefox 4 beta 10 but don't have access to my sync account because i don't the "Sync Key" and don't use Firefox in other devices... please please help me to access to my account I need recover my bookmarks and configuration, Thanks.

I set up the sync account when there was not requirement for sync key but rather a pass phrase. Now I have no way to get all my saved data on the server back! Someone please help!

I'm trying to set up firefox sync on my macbook. When setting up my account, the "prove you're not a robot" page loads with a blank captcha, so of course I can't go on.

At first I thought that adblock might be interfering, so I disabled it. No dice. Is there another add-on that might be causing a problem or a setting I should change? I'm running firefox 3.6.13 w/ Abine, but no other active add-ons, in MacOS 10.6.5.

tested on Windows XP SP3. After updating to Beta 11 Sync stopped working. Tried to reset account and now the Sync does nothing when I try and either Create a new account or Connect to existing account

I would like to use sync between 3 computers on a wireless lan. Computer 1 = desktop, 2 = laptop, 3 = server. I want to keep the sync data on local server instead of online. I am using win xp pro on all computers, Firefox 4.0 Is it possible to set up this way?

Thanks for your time

Marion

I have formatted my PC and lost my old sync key. I tried to create a new one to sync my current data with server but it shown this message, "There was an error while changing your sync key". Thank you for your help.

Have a new iphone4. Use Firefox5 on my home laptop. got Firefox Home from the Apple app store, installed it, and got the instructions that were sent to my laptop. Downloaded sync, opened the file and Downloaded Sync, opened it and Firefox starts at http://www.sync.com/. List does not include iphone. So what do I now do now? (note: no questions to start an new account appeared).