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Active device "Last seen 2 months ago"

Hi, I regularly Sync between three devices. The devices are - PC - Phone - Microsoft Surface PC and Phone are working fine. I can send Tabs between those devices with no… (read more)

Hi, I regularly Sync between three devices. The devices are

- PC

- Phone

- Microsoft Surface

PC and Phone are working fine. I can send Tabs between those devices with no problems(my main use of Sync). Unfortunately the Surface doesn't show up as an active device. Sync shows it as "Last seen 2 months ago" so I am unable to send Tabs to that device.

I can Sync the Surface just fine. When I click "Sync Now" it successfully Syncs with no error but the device still shows as "Last seen 2 months ago". Firefox is fully updated on all devices.

Any help would be appreciated. Thanks!

Asked by Baelorn 1 week ago

Everything is gone

Hello, I had to reset my OS on the work laptop, and after finishing, I tried to login but I coulnd't get the right password on Firefox. I selected the "reset password" op… (read more)

Hello,

I had to reset my OS on the work laptop, and after finishing, I tried to login but I coulnd't get the right password on Firefox. I selected the "reset password" option, and I saw the pop-up noticing me that I might lose some bookmarks. No worries, I said, because I did this before and it was all good. Upon logging in with my new password... I was terrified to find everything missing: my passwords, my bookmarks, my history.. everything. It's all I had ever since I work here (almost 6 years). Is there any way that I could recover my missing data?

Thank you, Leonard

Asked by leonard.neamtu 1 week ago

Lost all my bookmarks while logged into my firefox account

Hello ! This week, I reset my computer. I had been logged into my Firefox account since February 2020 and noticed that my bookmarks and other stuff would be saved. When … (read more)

Hello !

This week, I reset my computer. I had been logged into my Firefox account since February 2020 and noticed that my bookmarks and other stuff would be saved.

When I logged into my Firefox account in the web browser, nothing happened. I lost all my bookmarks.

It's very wiered because i really didn't get anything back, and i did'nt make a backup of my bookmarks before my reinstallation.

Someone has a solution to help me get back my bookmarks ?

Asked by wawaaa 1 week ago

Can't use Google Authenticator (Android) for Firefox Account's 2FA

Hi, As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I ente… (read more)

Hi,

As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I enter the visible code into the Enter security code input, I get "Incorrect security code" error (tooltip).

I can see Google Authenticator listed as a supported application, is this no longer valid?

I also tried typing the secret key into the app directly with the same results.

Thanks for help in advance.

Asked by Rafal 1 week ago

Last reply by PhredE 1 week ago

Delete an existing account associated to an email that I can't access anymore

Hello, I'm in a bit of a trouble here, as I got recently and quite suddenly put aside from my job, and with that, lost access to my professional e-mail adress and to my p… (read more)

Hello,

I'm in a bit of a trouble here, as I got recently and quite suddenly put aside from my job, and with that, lost access to my professional e-mail adress and to my professional computer. Problem is I had a Firefox account linked to my professional e-mail adress, and with this "work from home" situation I made the mistake to mix things up a little and store some personal passwords, on my pro computer. I changed most of my passwords since then, but still, I'd prefer if even the old ones weren't in the nature... As I can't log into my pro inbox anymore to validate the 2 steps connexion to firefox sync, I can't access my Firefox account from any other computer to remotely delete all these sensitive informations.

As this account mainly stores work related bookmarks and passwords, I don't particularly plan on claiming it back, as it would be of no use to me now. Instead, I'd prefer to see this account purely deleted, and to be able to move on with a clean slate.

I would like to know if there is a way, some procedure or anything, for the Mozilla teams to manualy delete an account and all it contains ?

Thank you in advance.

Asked by Saulot 1 week ago

I lost all my firefox data(history,passwords and bookmarks). how do i recover them

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mo… (read more)

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mobile and another pc. what should i do

Asked by brkoushik99game 1 week ago

Last reply by FredMcD 1 week ago

Firefox Sync Settings

I just added a new Firefox installation to my Firefox account. I did so by clicking on sync settings, in order to have a chance to modify the settings before sync starte… (read more)

I just added a new Firefox installation to my Firefox account. I did so by clicking on sync settings, in order to have a chance to modify the settings before sync started. As expected, I was first prompted to sign in to my Firefox account. I was then invited to install Firefox on my smartphone, which doesn't interest me. Since I found no option to dismiss this completely, I clicked on "remind me later". Then, instead of opening Sync settings as I expected, Firefox began to sync immediately. In fact the activity blocked Firefox for a while, preventing me from accessing sync settings at all. After getting into the settings, I disabled some things in sync settings, but don't know what undesired "cross-fertilization" may have already occurred between my Firefox installations. How can I find out? How can I get control of Firefox's syncing behaviour? There is a prominent "Sync now" button in the sync settings, but this only makes sense to me if there is some way to stop automatic syncing and make Firefox wait for me to click the button. How can I suspend automatic sync and make Firefox wait for a manual sync command?

Asked by rsbrux 1 week ago

Firefox isn't syncing properly

Hello Should Firefox be syncing between installations on different platforms? On my Windows Firefox, I have the CamelCamelCamel extension and the Facebook containers exte… (read more)

Hello

Should Firefox be syncing between installations on different platforms?

On my Windows Firefox, I have the CamelCamelCamel extension and the Facebook containers extension, but on Linux those aren't being picked up!

What am I missing? When I force it to Sync on Manjaro Linux, it says it is all synced up, but those extensions I mentioned aren't coming through!

Thanks

Asked by ciwan1859 1 week ago

Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (read more)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rdsomers 2 weeks ago

Last reply by Chris Ilias 2 weeks ago

Something is wrong

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to … (read more)

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to stop being delegated? Thanks!

Asked by Razvy 2 weeks ago

Last reply by FredMcD 2 weeks ago

Blocked

The following report was sent from my bitdefender protection VPN " Firefox.exe attempted to establish a connection relying on an expired certificate to us.shb-sync.com. W… (read more)

The following report was sent from my bitdefender protection VPN " Firefox.exe attempted to establish a connection relying on an expired certificate to us.shb-sync.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk

Asked by irene.graham04 2 weeks ago

فشل تاكيد حسابي علي فايرفوكس

بعد التحية الطيبة لا استطيع الي تاكيد حسابي علي فايرفوكس نظرا لان حسابي علي جيميل تم اختراقه وبالتاالي تم غلقه فهل من مساعدة لتاكيد حسابي علي فايرفوكس والوصول الي كلمات ا… (read more)

بعد التحية الطيبة لا استطيع الي تاكيد حسابي علي فايرفوكس نظرا لان حسابي علي جيميل تم اختراقه وبالتاالي تم غلقه فهل من مساعدة لتاكيد حسابي علي فايرفوكس والوصول الي كلمات السر مع الشكر

Asked by kabrio2018kk88@gmail.com 2 weeks ago

请求帮助,希望有人可以来帮助我

我不知道我在这个地方提出问题是否合适,不过我还是没办法,只能在这里寻求帮助,我的Mozilla账号在浏览器Mozilla官网,在https://support.mozilla.org/zh-CN/get-involved/questions这个网址里面有一个我要报名选项,我由于好奇心的驱使,我点击了,但是,这导致我现在加入了Mozilla… (read more)

我不知道我在这个地方提出问题是否合适,不过我还是没办法,只能在这里寻求帮助,我的Mozilla账号在浏览器Mozilla官网,在https://support.mozilla.org/zh-CN/get-involved/questions这个网址里面有一个我要报名选项,我由于好奇心的驱使,我点击了,但是,这导致我现在加入了Mozilla志愿者计划,但是我自己的能力不足,不足以帮助他人,所以我希望我的账号可以退出这个计划 我现在已经在中国的一些网站寻找过了办法,也到中国的一些论坛上面,例如知乎等地方寻找了解决办法,但是没有答案,所以只能用邮件来寻找你们官方的帮助,由于中国大陆的谋智网络有限公司没有这项功能,我是在国际版的Mozilla基金会官网发生的这个事情,所以,我希望能得到你们的帮助,我因为这个已经找了快两个小时的办法了,所以我希望官方可以帮助我,拜托了

Asked by alsttabblt 2 weeks ago

Firefox Mobile is still using Old Passwords even after Sync-ed with Desktop

I think Firefox Sync from Desktop to Mobile is having issues. I am not seeing the saved logins cascaded across the devices even after an explicit manual Sync option exerc… (read more)

I think Firefox Sync from Desktop to Mobile is having issues. I am not seeing the saved logins cascaded across the devices even after an explicit manual Sync option exercised too.

Or is it mandatory to install Lockwise also installed in both the devices. I was of the opinion that the built-in sync of the browser would take care of this requirement.

Asked by Deepak K Vasudevan 2 weeks ago

Old e-mail address blocked

Good day, I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account … (read more)

Good day,

I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account without the code sent to my desactivated old e-mail mailbox?

Regards,

Guylain Bastien

Asked by Guylain 2 weeks ago

Last reply by Wesley Branton 2 weeks ago

Not in FOREIGN COUNTRY

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: … (read more)

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: (Venha buscar o seu Jeep Renegade.) Oft times I cannot order things because the co. doesn't mail to "my country" or many articles I can't read also because of "my country address" . How do I correct this? THANK YOU for your time.

I am Karen Hendrickson Minnesota, USA k9kats09@aol.com

Asked by K9kat 2 weeks ago

Last reply by cor-el 2 weeks ago