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Lost access to primary email

Hi, I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed si… (read more)

Hi,

I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed since then.

In the Firefox account settings it says: "Access your account if you can’t log in to your primary email."

But if I try to "Make primary" my secondary email it asks for a confirmation code from the primary email which I don't have access.

If I want to remove my secondary email in order to use it to create another account, it asks for a confirmation code.

If I want to delete the account, it asks for a confirmation code.

It's hard to understand what the use of a secondary email if it can't be used when needed.

What are my option to be able to use my personal email (secondary email of an existing account). Doesn't matter if I have to recreate an account but my personal email is locked to that account.

PS: I have access to the Firefox account but can't access the primary email.

Regards,

Asked by Geoffrey 3 weeks ago

Last reply by James 3 weeks ago

my passwords wont sync from one device to another despite having sync enabled for passwords

I have two windows devices and I have a lot of passwords saved on one of the devices and when I try to use those passwords on my other device they are not there. Going in… (read more)

I have two windows devices and I have a lot of passwords saved on one of the devices and when I try to use those passwords on my other device they are not there. Going into the about:logins section I see that there are only a few passwords saved there despite having many saved on the first device. I have made sure that I am signed in, and that sync is enabled and yet it still doesn't work.

Asked by Eris 3 weeks ago

Last reply by cor-el 3 weeks ago

Change primary email when I already have a secondary email added but no longer access to the first email.

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a seconda… (read more)

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key.

Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

Asked by Ale Globant 1 month ago

Last reply by cor-el 3 weeks ago

My password and login infos are gone after i reset my computer and signed in on my account in firefox.

so I installed firefox again after resetting my PC for installing windows 10 . And when I installed firefox again and login with my firefox account my logins and password… (read more)

so I installed firefox again after resetting my PC for installing windows 10 . And when I installed firefox again and login with my firefox account my logins and passwords i saved in the account are gone. Can you help?

Asked by him410935 3 weeks ago

Last reply by Paul 3 weeks ago

Getting Backup Codes

I switched back to Firefox, and got a new smartphone, but I am running out of 10 digit backup codes. I looked through the profile and security section, and could not find… (read more)

I switched back to Firefox, and got a new smartphone, but I am running out of 10 digit backup codes. I looked through the profile and security section, and could not find a link on how to get new ones. I feel that Firefox is a more stable and secure browser, but I need those backup codes in case I need to reset things again.

Asked by Conductor 3 weeks ago

Last reply by cor-el 3 weeks ago

Syncing to new computer when password is forgotten

On the old XPS27, I am signed in. On the new XPS9850, I am not signed in. None of the passwords in Dashlane or Roboform are correct. Is there any way to change passwords … (read more)

On the old XPS27, I am signed in. On the new XPS9850, I am not signed in. None of the passwords in Dashlane or Roboform are correct. Is there any way to change passwords and/or to sync from old to new without losing all my information? I thank anyone for any help.

Asked by drschnitz1 3 weeks ago

Last reply by Dropa 3 weeks ago

I need to change my downloads

I have been trying to attach Excel files to my emails on my MAC but they cannot be opened by the recipients. How can I get my Word and Excel files to be opened when I at… (read more)

I have been trying to attach Excel files to my emails on my MAC but they cannot be opened by the recipients. How can I get my Word and Excel files to be opened when I attach them?

Asked by Gus Agostinelli 3 weeks ago

Last reply by Paul 3 weeks ago

Will i lose my synced Password if i reset my Windows Install?

I've been wanting to reinstall Windows, since my current install has been going for many Years now, and i was wondering if the saved logins i have on my Desktop Browser w… (read more)

I've been wanting to reinstall Windows, since my current install has been going for many Years now, and i was wondering if the saved logins i have on my Desktop Browser would disappear with it if i did that? Or does Syncing it keep it on your Firefox account forever?

Asked by Adryth 4 weeks ago

Last reply by cor-el 4 weeks ago

Firefox retains old email

I'm trying to sync my desktop to a laptop and Firefox to send the link to an old email that I can't access. How do I fix that? I changed my email in my profile months ago… (read more)

I'm trying to sync my desktop to a laptop and Firefox to send the link to an old email that I can't access. How do I fix that? I changed my email in my profile months ago.

Asked by martypg7 1 month ago

Last reply by James 1 month ago

Sync Firefox information

I am trying to sync my bookmarks and saved passwords. The last time I did a sync the information in my Android cell phone was synced to my Windows 10 PC. However, I use m… (read more)

I am trying to sync my bookmarks and saved passwords. The last time I did a sync the information in my Android cell phone was synced to my Windows 10 PC. However, I use my Windows 10 PC as my main entry point. When I did the above-mentioned sync, some old information on my Android cell was transferred to my Windows 10 PC (which I no longer wanted to save / sync) and new information that I had entered on my Windows 10 PC was no longer available on either my Windows 10 PC or Android cell. Therefore my question - how do I sync FROM my Windows 10 PC TO an Android cell? That is, I want the bookmarks and passwords on my Windows 10 PC to remain the same and that information to replace everything on my Android cell. All help would be appreciated. Thank you.

Asked by don.dac.fc 1 month ago

Last reply by Mich 1 month ago

Syncronisation and loss of passwords

I sync settings/info etc between two devices - an Asus Windows 10 laptop (Firefox 108.0.1 64-bit) and an iPhone6 (Firefox 108.1 (24234). A week or so ago I notice that sy… (read more)

I sync settings/info etc between two devices - an Asus Windows 10 laptop (Firefox 108.0.1 64-bit) and an iPhone6 (Firefox 108.1 (24234). A week or so ago I notice that sync was not happening and when I tried to access my Firefox account found that the password was not accepted - even though it was securely stored on the iPhone "passwords" list. I had to create a new Firefox password, however, all my other internet passwords that were stored on Firefox have been lost. It is possible for these to be restored? Many thanks Graham

Asked by graham3443 1 month ago

Last reply by Dropa 1 month ago

Sync URLs excluded from "cookie deletion on browser closing"

Dear Firefox Support, Can you please consider adding Exception URLs list to be synced along with the settings. Thank you for your efforts and the privacy features that yo… (read more)

Dear Firefox Support, Can you please consider adding Exception URLs list to be synced along with the settings. Thank you for your efforts and the privacy features that you're offering.

Asked by bahaaup 1 month ago

Last reply by Dropa 1 month ago

Lost access to e-mail address of my second account

Hello Firefox, I had been using your browser for a while to use my Gmail on another account. The problem is, the password to my google account was saved by your password … (read more)

Hello Firefox,

I had been using your browser for a while to use my Gmail on another account. The problem is, the password to my google account was saved by your password saver which was the only way for me to log in. Unfortunately after I installed my new pc and reset my old drives, I can no longer access that password. The account in question is [email]@gmail.com. I have tried countless times to log into my sync account to try and recover the password but apparently I don't remember the password to my firefox account either. I cannot access my Gmail without my firefox account, and I cannot get into my firefox account without my e-mail so I am stuck on a loop. Is there any other way you could let me recover my firefox account? I am on the same network with the same router, if I can't have my account back I won't be able to access important spreadsheets that I cannot recover. Please help me.

Asked by peronixtv 1 month ago

Last reply by Dropa 1 month ago

My sync data lost

Hi, So I had to reset my PC last week , and hoped that the sync was running as expected to recover my bookmark and saved websites data , and no luck ! how can I get back … (read more)

Hi,

So I had to reset my PC last week , and hoped that the sync was running as expected to recover my bookmark and saved websites data , and no luck !

how can I get back my data !!! , I read all across the fourm and I haven't seen any direct answer to this sync issue!! can you please help in this!

Thanks,

Asked by horsenight 1 month ago

Last reply by cor-el 1 month ago

Sync not syncing

Had to reinstall windows, so of course I backup everything except for one thing. Should not be a biggy since it gets stored and synced. Except when the syncing isnt work… (read more)

Had to reinstall windows, so of course I backup everything except for one thing. Should not be a biggy since it gets stored and synced. Except when the syncing isnt working no matter what fixes you try. I disabled eset, grabbed an even older profile from a older backup try see if it was due to the profile. still nothing. Suggested and tried: Creating a bookmark and removing. Creating a new profile and loging in to sync there. adding an addon something in about:config to force everything syncing resetting browser troubleshoot mode rebooting pc

Every fix I have tried. I don't get why I cannot just see what sync is doing instead of a spinning icon perhaps a segment on the settings menu of sync since you made a segment for that anyways. I feel stupid for forgetting to copy my profile but firefox is stupid for not being able to have it just simply download the freaking profile. Like I get software sometimes messes up for random reasons. But if only there was then an backup option to download my profile as it is loose from the settings segment. As if its so hard to download a 200~mb profile (I assume since my old profile was around that). I know it can take long to download from what I read but I let it run for over an hour and nothing.

Honestly I am livid that there is no option now to sync my account and that I can get no feedback other than a log that is just mostly gibberish for the average user. why can't I just see error reading from server or corrupt profile cannot download or w.e or downloading xxxxxx file @5% 0.00001kbps.

I get sync isn't meant to be a cloud storage system but in the past it always worked when I forgot the profile backup and if it didn't I was able to fix it back then somehow. I hope someone can help resolve this so I don't loose everything.

Asked by FROG 1 month ago

Last reply by Dropa 1 month ago

Sync old profile to new drive

My NEW M2, Windows 10 drive failed catastrophically. Am having to rebuild my system pretty much from scratch. I have the old failed, Windows 7 SATA drive. It will not boo… (read more)

My NEW M2, Windows 10 drive failed catastrophically. Am having to rebuild my system pretty much from scratch. I have the old failed, Windows 7 SATA drive. It will not boot, but the data is mostly intact and accessable. I want to sync my new Firefox install from the old, but I need help.

Asked by cook20620 1 month ago

Last reply by rcook41 1 month ago