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Cannot get into proper Firefox account to sync

I had to make a separate account just to post here but last night I was going through a lot of stress with computer issues, and had to semi-reset windows (lost all my pro… (read more)

I had to make a separate account just to post here but last night I was going through a lot of stress with computer issues, and had to semi-reset windows (lost all my programs, still have other files), I wasn't thinking straight and forgot to back up anything for my Firefox account and I have been trying passwords all day and I still cannot get in. It's gotten to the point where the Firefox Accounts login page asks me to give it a code from my email, I give it said code and the passwords still incorrect. If I can give it codes from my email, why can't I log in through my email or anything else?

I cannot reset the password because I would lose hundreds of saved passwords that I had stored in Firefox along with important bookmarks. I need to know if there is any way I can recover my account without losing my data, because I cannot afford to lose it at all.

Asked by nolynthememerlol 2 weeks ago

Last reply by Dropa 2 weeks ago

I messed up my sync by removing all the devices

Before my PC reset (as I felt it got bugged, so I did a hard reset), I killed all the devices before even realizing it and now my sync is not getting the addons extension… (read more)

Before my PC reset (as I felt it got bugged, so I did a hard reset), I killed all the devices before even realizing it and now my sync is not getting the addons extensions and the bookmarks which I saved for 2 whole years. Please help.

Asked by Twilight Star 2 weeks ago

Last reply by Dropa 2 weeks ago

Primary account email required for sign-in

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-… (read more)

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-mail address, but that address is old and now gone.

I can't log into FF with the old account because it wants to send a confirmation e-mail (to an address that no longer exists). So my main e-mail address is now blocked from being used with FF.

I had to create a new e-mail address just to create an account to post this, but I really want to be able to use my normal e-mail address so I can use sync. Does anyone know how I can do this, or are any admin people able to help me fix this?

Asked by spacelem 3 weeks ago

Last reply by Dropa 2 weeks ago

Lost add-ons and bookmarks etc....

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks… (read more)

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks and add-ons etc have gone? Why? Please Help!!!!! Regards Dave

Asked by Bobski2000 3 weeks ago

Last reply by James 3 weeks ago

I tell it to sync, it never does. Stored information is now years old, can't update.

I need to create a new profile because I am having problems, the old one appears to be corrupt. I need to keep all my extensions, settings, history, tabs, bookmarks, etc.… (read more)

I need to create a new profile because I am having problems, the old one appears to be corrupt. I need to keep all my extensions, settings, history, tabs, bookmarks, etc.

So from the profile that has all the settings, I tell Firefox Sync to sync. It says it's syncing.

Then I quit Firefox, open with the profile manager, create a new blank profile, and sign into Firefox Sync using the same Firefox Account.

Within a few minutes, sync completes, and my new browser profile is exactly like an old copy of firefox that I deleted maybe 5 years ago. All my old extensions, tabs, everything.

I need to sync my CURRENT Firefox so I can restore a clean profile to it. Not restore a setup from a copy I deleted years ago.

I've tried this process about 4 times now and the result is always the same. Firefox sync does NOT see my current tabs, extensions, bookmarks, settings, anything. It keeps the ones from years ago no matter what.

I don't want to delete my firefox account and start a new one because it will cause me to lose access to all my forum comments.

Asked by Zatukp 3 weeks ago

Last reply by cor-el 3 weeks ago

I don't see any of my settings or bookmark after switching to a new device

My laptop needed a refresh and all data needed to be erased. Thinking Firefox has synced all my bookmarks and settings I happily reset my laptop but now I just installed … (read more)

My laptop needed a refresh and all data needed to be erased. Thinking Firefox has synced all my bookmarks and settings I happily reset my laptop but now I just installed Firefox again and logged in but there is no settings, no bookmark! What happened to the bookmarks? Is syncing really reliable?

Asked by mohammad.norouzivarkaneh 3 weeks ago

Last reply by Damon 3 weeks ago

  • Archived

Sync Does NOT Work With Version 88.0 Ubuntu (Linux).. Original Version On Xtra-PC USB ThumbDrive Did !

Fix it so the FireFox browser Version 88.0 for Ubuntu (Linux) works AGAIN at saving website Login data using a Primary password via your 'FireFox Sync' advertisement (doc… (read more)

Fix it so the FireFox browser Version 88.0 for Ubuntu (Linux) works AGAIN at saving website Login data using a Primary password via your 'FireFox Sync' advertisement (documentation).

Asked by nm4dgdcs 6 months ago

Last reply by wedr19 3 weeks ago

Unable to access Firefox account

I need access to my other Firefox account. It's an account I have for work and it was created while I was a temp. I got hired on by the company and they disabled my old A… (read more)

I need access to my other Firefox account. It's an account I have for work and it was created while I was a temp. I got hired on by the company and they disabled my old AD account and that is the email I used to create a Firefox sync account. I don't have access to that email account anymore so therefore cannot receive a verification email to log in. I would like to change the email on that account to my new address. I really need all those bookmarks. We support well over a hundred different services and such, and it would take weeks or months to build up these bookmarks again. I have the login info for that Firefox account.

Asked by DukeStallion 3 weeks ago

Last reply by Paul 3 weeks ago

Firefox account will not disconnect from public computer

I logged into my Firefox account on a public computer, however, when I logged off, all of my passwords, open tabs and bookmarks are still showing up on the Firefox browse… (read more)

I logged into my Firefox account on a public computer, however, when I logged off, all of my passwords, open tabs and bookmarks are still showing up on the Firefox browser on this public computer.

Nothing I have tried to remove it from this public computer has worked.

I have tried the following:

  • logged off of my Firefox profile from this public computer
  • unsync from this computer, sync is now off and disabled.
  • Clear ALL history, including cookies, cache, active logins, search....
  • Restarted this public computer several times, including a complete shut down.

And none of it has worked. Currently, when anyone opens Firefox on this public computer, all of my saved tabs will open, even though I'm logged off and unsynced. Also, if anyone goes to Firefox settings on this computer, they will be able to see ALL of my saved passwords on my Firefox account, also, even though I'm logged off and unsynced.

Please help. I need to remove my Firefox account from this public computer without deleting it off my personal laptop.

Thank you.

Asked by cl400 3 weeks ago

Last reply by cor-el 3 weeks ago

lost account information

Hello, i have a problem with my account information. The story is that i reinstall my PC i tried to log in my firefox buy it turns that i forgot my password. So i change… (read more)

Hello, i have a problem with my account information. The story is that i reinstall my PC i tried to log in my firefox buy it turns that i forgot my password. So i change it at 12:31 on 1.11.2022. So at first time i didn't saw anything wrong but when i tried to look into one saved password it turned that i do not have any. But on the are there. Can you fix this because all my bookmarks passwords are there for years i have been with this account and i do not want to loose it.

Asked by atanaspehlivanov 4 weeks ago

Last reply by Dropa 3 weeks ago

Lost access to my primary email and i cant set my secundary one as primary

Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also… (read more)

Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also have a secondary email registered but I can't put it as primary since the system asks me for a code to be sent to my main email, how to proceed?

Asked by Najii 4 weeks ago

Last reply by cor-el 4 weeks ago

How do I "View" synced tabs from ios - iPad or iPhone - on my iMac?

Hi, lots of good support to how to sync. No support for how to view synced tabs on an iMac. I can see the synced tabs and open them on my iPad and iPhone. Thanks for your… (read more)

Hi, lots of good support to how to sync. No support for how to view synced tabs on an iMac. I can see the synced tabs and open them on my iPad and iPhone. Thanks for your assistance.

Asked by davidcarlon2 3 months ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

Missing data after migrating to different PC

Hello, I changed PC and after logon to my account I`m missing saved passwords and saved tabs. Sync on old PC was enabled for all options except payment methods. Are you a… (read more)

Hello,

I changed PC and after logon to my account I`m missing saved passwords and saved tabs. Sync on old PC was enabled for all options except payment methods. Are you able to restore my data? Kind regards

Asked by ira884 1 month ago

Last reply by cor-el 1 month ago

Lost my whole account setup

Hello, I was trying to transfer my Firefox account to a new computer. It turned out I had forgotten my password and couln't find it written down anywehere. I also hadnt … (read more)

Hello, I was trying to transfer my Firefox account to a new computer. It turned out I had forgotten my password and couln't find it written down anywehere. I also hadnt had any recovery key set up. I must also have missed the information that my data would be deleted if I set a new password. Here I am now having my account completely reset with all of my login-data and bookmarks that I had had for years lost. It is a very unpleasant situation to lose all of your browser setup all at once for something as simple as a password. I write to You to ask if anything could still be done to recover my previous setup. If not, then I would like this message to be considered as a customer complaint, since after all this data protection efforts, my data didn't get proteted but lost forever.

A separate issue I would like to write to you about is about a Russian search engine which had hacked the Firefox browser on my previous computer and kept setting itsself as my default search engine. I have my suspicions that it had managed to hack my operating system as well, since not long after I had to change my whole computer. All of this is raising concerns whether the Firefox Browser is as secure as I had thought.

Thank you in advance. With kind regards

Yavor K

Asked by schilder.max.97 1 month ago

Last reply by Dropa 1 month ago

Syncing with other devices, incorrect IP address

When I synced my phone with Firefox Windows desktop and iMac, the IP address stated was different to each of the IP addresses assigned to each of those devices and the l… (read more)

When I synced my phone with Firefox Windows desktop and iMac, the IP address stated was different to each of the IP addresses assigned to each of those devices and the location was different (estimated) even thought the name of the devices was correct. Should I be concerned by this? I have attached the email from Firefox re new account sign-in re new device pairing, which shows the incorrect IP address and incorrect (estimated) location. Thank you.

Asked by andre.heppelthwaite 1 month ago

Last reply by cor-el 1 month ago

My data of firefox account has missed after ubuntu update.

Hello, I have too many information in my Firefox account but. Before updating I was logout from account and logged only when upgrade is completed. But when I have logged… (read more)

Hello,

I have too many information in my Firefox account but. Before updating I was logout from account and logged only when upgrade is completed. But when I have logged I have noticed that my account don't have any data/password so on. How can I recover it? Is it possible to contact Mozilla support to request to restore my account and tell me why it has been removed?

Asked by Dmytro 1 month ago

Last reply by jonzn4SUSE 1 month ago