Showing questions tagged: Show all questions
  • Archived

finding Sync Recovery Key

I have a working Firefox Sync account with 3 computers synced. That is, I already have working 3 computers with a working Sync account across them. I want to add a 4th co… (read more)

I have a working Firefox Sync account with 3 computers synced. That is, I already have working 3 computers with a working Sync account across them. I want to add a 4th computer, but I need my recovery key. I don't have it. The instructions say, To get a copy of my Recovery Key, I need to "At the top of the Firefox window, click on the Firefox button and then click options, then Sync, then Manage Account." I can't find a Firefox button with any choice of Options. There is an Options choice under Tools, but under Sync, but there is no Manage Account button. I can't start over and re-register because Firefox says my email account already has an account (I agree). Please, where is this Manage Account button?

Asked by Metron 7 years ago

Last reply by Steelbreese 7 years ago

  • Archived

Firefox Sync - Syncing status

Is there a way to check the status of current syncing process on Firefox desktop? I don't know when it finishes syncing. sometimes it takes a lot of time before i can saf… (read more)

Is there a way to check the status of current syncing process on Firefox desktop?

I don't know when it finishes syncing. sometimes it takes a lot of time before i can safely close the browser. and other times I closed before it finished.

Asked by Ties 8 years ago

Last reply by cor-el 8 years ago

  • Archived

I would like to delete my firefox sync account - how can I do it?

I accessed this link: https://services.mozilla.com/delete-account/ and entered my username and password. But got this message: "An unexpected error occured. Please try ag… (read more)

I accessed this link: https://services.mozilla.com/delete-account/

and entered my username and password. But got this message: "An unexpected error occured. Please try again later"

I have tried this a number of times but get the same message.

Asked by divya124 9 years ago

Last reply by Bleedyoudry213 9 years ago

  • Archived

firefox sync

I've been having unbelievable trouble with the firefox sync. I don't understand why I can't just have an account, log into it, and hit "sync my info" or something and tha… (read more)

I've been having unbelievable trouble with the firefox sync. I don't understand why I can't just have an account, log into it, and hit "sync my info" or something and that be it. I'm so unbelievably frustrated with this "recovery key" business, and I have NO other devices, but it keeps asking me when I hit the "I have an account," that I have to get this information from another computer/device. Why can't I just get an e-mail with this key? And I don't understand how to even get a new recovery key if I can even find out where the one I have currently is! Again, is there no way for me to just log in and find that information? It's driving me crazy, and I'm... I'm just reaching the end of my mental rope, it's so ridiculous.

Asked by Euchred 6 years ago

Last reply by lvhjr 6 years ago

  • Archived

Sync not working on Firefox 29

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and conti… (read more)

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and continuously rolling), and no data is transferred on my Sync account since I can't retrieve it in other devices or computers. I tried it with two different (and new) accounts... What's the problem?

Thanks

Asked by double002 6 years ago

Last reply by Aimhere 6 years ago

  • Archived

stuck on private browsing, cant exit

i set my browser for private browsing, and now when i go back to stop private browsing ,it wont do anything, i have even tried ctrl-shift-P ,and still nothing ,can you pl… (read more)

i set my browser for private browsing, and now when i go back to stop private browsing ,it wont do anything, i have even tried ctrl-shift-P ,and still nothing ,can you please help me with this issue,

thank you

Asked by 1darkghost 9 years ago

Last reply by incircuitous 8 years ago

  • Archived

sync not working

Set up Sync on my desktop with the new sync platform. Never used any sync before this. logged into sync on my laptop and discovered that nothing was syncing. Pressing '… (read more)

Set up Sync on my desktop with the new sync platform. Never used any sync before this.

logged into sync on my laptop and discovered that nothing was syncing. Pressing 'sync now' does not appear to do anything. I don't get any errors, so I do not think there is something wrong my my connection to the sync service.

I wanted my bookmarks to migrate to my laptop, and they aren't. How do I fix this?

Asked by hypnotyk 6 years ago

Last reply by rnewman@mozilla.com 6 years ago

  • Archived

Firefox Sync places "Tabs" from other devices all on a single page.

Before late yesterday and today, I had never used Firefox Sync. I did eventually find the results under the History menu, under "Tabs from other Devices". The system was … (read more)

Before late yesterday and today, I had never used Firefox Sync. I did eventually find the results under the History menu, under "Tabs from other Devices". The system was not well explained. I searched the internet, and did not find any explanation of where to find the results. All of the "Tabs" were on one page, vertically listed from top to bottom. They were not in the order I had them in my browser windows, but appeared to be in somewhat of a random, haphazard order. Before Firefox crashed yesterday, I probably had 300 - 400 tabs open in the two windows. There is no way the current Sync system will be of any value to me. I have had crashes, for about the last year or so, because my Windows XP computer only has 1.5 Gb of memory, which is still more than a lot of XP computers had. An acquaintance has a Windows Vista computer with 2 Gb memory, and also experiences crashes. I recently purchased a Windows 7 64 bit computer with a lot of memory. I moved by bookmarks over ( for Firefox), and even got Netscape 4.8 running, even though it has a 16 bit installer, that will not run by itself on a 64 bit system, but there seems to be no easy way to transfer the contents of my Firefox tabs over. I considered using MozBackup, to transfer the tabs, but the author said he did not think that was a good idea.

Asked by wworonick 7 years ago

Last reply by the-edmeister 7 years ago

  • Archived

I am unable to verify email due to it says "cookies are still disabled"

I am unable to verify email due to it says "cookies are still disabled" I tried to syn and got verify email : after I press verify the page appear as : "Cookies and local… (read more)

I am unable to verify email due to it says "cookies are still disabled"

I tried to syn and got verify email : after I press verify the page appear as :

"Cookies and local storage are required Cookies are still disabled Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions."

I tried all suggestion in your webpage and it still the same

Could you please help me?

many thanks, Yaniz

Asked by yaniz_yaniz 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How to get a list of all devices syncing using my Firefox Sync account?

How to get a list of all devices syncing using my Firefox Sync account? So far I have not found a way of getting a complete list of all devices configured to use my Firef… (read more)

How to get a list of all devices syncing using my Firefox Sync account? So far I have not found a way of getting a complete list of all devices configured to use my Firefox Sync account. E.g.: If I log in to Firefox Sync on https://account.services.com, then the Firefox Sync webpage offers (1) Account settings, (2) Sync settings. But there is nothing like "Device List" where I can "list all my devices" or "remove a device". There does not seem to be a way of getting a list of all devices which have been configured to sync using my Firefoy Sync account anywhere.

Asked by Karlchen 8 years ago

Last reply by matshenricson 7 years ago

  • Archived

Firefox Sync creates duplicate Bookmarks

I just setup Firefox Sync on two (2) of my systems and configured it to just sync Bookmarks. The existing bookmarks on these two (2) systems were already almost the same… (read more)

I just setup Firefox Sync on two (2) of my systems and configured it to just sync Bookmarks. The existing bookmarks on these two (2) systems were already almost the same, but one (1) system had not been used recently so it didn't have the latest bookmarks I had saved on the other system.

Unfortunately, after sync did its thing, I now have many, many duplicate bookmarks. Doesn't sync check and eliminate duplicates between the two (2) systems?

Doing a sync reset won't fix the issue, because each system and the data on the sync server contains the duplicates. Is there a way to tell the system to de-duplicate what is on the sync server and then update each of my systems with this newly cleaned data from the server.

Any help is appreciated.

Thanks, Gary

Asked by gtdriski 6 years ago

Last reply by guigs 6 years ago

  • Archived

sync wont work

I've tried Sync 15 times and it just won't work. The Help instructions do not match what i am seeing on my screen, and it's asking me for a recovery key under manage acc… (read more)

I've tried Sync 15 times and it just won't work. The Help instructions do not match what i am seeing on my screen, and it's asking me for a recovery key under manage account but there is no manage account button!

Asked by uworlds 7 years ago

Last reply by Dave Towle 6 years ago

  • Archived

When using Firefox Sync on multiple devices, I used to be able to 'send' a tab from one computer to another. Is this still possible? If so, how?

When using Firefox Sync on multiple devices, I used to be able to 'send' a tab from one computer to another. Is this still possible? If so, how? I don't mean the ability … (read more)

When using Firefox Sync on multiple devices, I used to be able to 'send' a tab from one computer to another. Is this still possible? If so, how?

I don't mean the ability to see what tabs are open on another device (I know how to do this). But if I am at work and find something that I want to read at home, it would be helpful to 'send' the tab to my home PC so that when I return home, it will automatically open that tab for me.

Asked by BenKennish 7 years ago

Last reply by brianpeiris 7 years ago

  • Archived

with the new sync, where can i enter my recovery key?

I have my 26-character sync key / recovery key, and I can login to https://account.services.mozilla.com/ but Firefox's Menu still tells me to "Sign in to Sync", and wh… (read more)

I have my 26-character sync key / recovery key, and I can login to https://account.services.mozilla.com/ but Firefox's Menu still tells me to "Sign in to Sync", and when I enter the info I use to login to the above url, it tells me "unknown account".

Why can I sign in to my "account management portal" but not Sync?

Is there nowhere I can enter my recovery key?

Previously, I could enter it at: options > sync > set-up sync > i have an account > i don't have the device with me

Now, on Firefox 29, I am given no way to use my recovery key!


When I login to https://account.services.mozilla.com/, all it shows is:


Account Settings -- Change your password -- Delete your account Sync Settings: -- Clear your Sync data -- Request a quota increase


That's useless!

I googled for help, to no avail: firefox "where * enter * recovery key" firefox "i have * recovery key but" -lost -find

Please.... Thank you.

Asked by Sunk_by_Sync 6 years ago

Last reply by guigs 6 years ago

  • Archived

Can't sync my data from my mobile to my desktop

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery k… (read more)

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery key and I know its the right one. How can I move my data from my Android device to my PC safely.

Asked by Mide 7 years ago

Last reply by saschanaz 7 years ago

  • Archived

sync has not been able to complete during the last 7 days

On none of my 3 computers sync is working for more than a week now. Resetting sync (Replace all other devices with.... ) won't work either. Please advice me what to do. … (read more)

On none of my 3 computers sync is working for more than a week now. Resetting sync (Replace all other devices with.... ) won't work either. Please advice me what to do.

Asked by wolfje 7 years ago

Last reply by philipp 7 years ago

  • Archived

How to sync Firefox settings between multiple OS's on one computer or multiple computers

I have three OS's on a single computer (XP SP3, WIN7 & WIN8. Each OS has it's own Firefox install and of course, different settings in each since they are all handled… (read more)

I have three OS's on a single computer (XP SP3, WIN7 & WIN8. Each OS has it's own Firefox install and of course, different settings in each since they are all handled separately, I have no idea how to synch the user-data from all three different Firefox installations. My goal is to be able to boot up in any of the OS's and have the same user settings/details across all three.

Once I get that figured out, then I can try to find a way to synch Thunderbird across all three OS's so that mail collected or sent in one OS is shared or synched with Thunderbird on the other two OS's.

It's probably a tall order and not possible to accomplish, but if I don't ask then I'll never know.

Thanks in advance for taking the time to read this.

Ed ~ fastlane@tyclone.com Computer details: Windows XP SP3, Windows 7 SP1, Windows 8 Asus P7P55D m/b, Intel i5 LGA 1156 cpu, Corsair water-cooled CPU HX1000, 16 GB RAM, 14 TB drive space, GT460 Video card, 3 Bluray optical drives, 5 printers, 2 scanners

Asked by fastlane 7 years ago

Last reply by philipp 7 years ago

  • Archived

Can I remotely unlink a computer from Firefox Sync?

Is there a way to list all devices linked together in Firefox Sync and remotely deactivate it on a selected device? I'm thinking of the situation where a laptop is stole… (read more)

Is there a way to list all devices linked together in Firefox Sync and remotely deactivate it on a selected device? I'm thinking of the situation where a laptop is stolen and wanting to remotely deactivate sync (and scrub the data) on that device. Thanks.

Asked by chrisch5 8 years ago

Last reply by cor-el 8 years ago