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Firefox Account Not Syncing Bookmarks

I am posting this question to offer a solution to the problem I experienced. My firefox bookmarks were not immediately syncing across accounts. Once I added a new bookmar… (read more)

I am posting this question to offer a solution to the problem I experienced. My firefox bookmarks were not immediately syncing across accounts. Once I added a new bookmark on the browser that was not showing the bookmarks the synced bookmarks appeared. This may offer a solution to other users.

Asked by Nico Lauria 1 year ago

Answered by Nico Lauria 1 year ago

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Lost account data after reinitialisation my password

Hello everyone, Thanks for taking the time to help me! Today my Firefox's update to 78 bugged and forced me to reinstall it. After completing the new installation, I was … (read more)

Hello everyone,

Thanks for taking the time to help me!

Today my Firefox's update to 78 bugged and forced me to reinstall it. After completing the new installation, I was asked to connect on my Firefox's account. Unfortunatly, I couldn't remember at all my password which I didn't type for years and was forced to reinitialize it, leading to a total erase of my account's datas : saved password, markbooks etc.

I would like to know if, in the case the erased datas are temporary saved (for emergencies maybe), if it would be possible to restore my old ones or download and import them, as I terribly need them.

I'm looking forward a happy ending, hopefully.

Yours

Asked by antoine.gordien 1 year ago

Answered by Wesley Branton 1 year ago

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ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 1 year ago

Answered by Wesley Branton 1 year ago

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account and password from logins.json file

Hello, I have folder with old Firefox data, I need Google account name and password, mostly name. How can i decrypt the name from file logins.json or how can I import it … (read more)

Hello, I have folder with old Firefox data, I need Google account name and password, mostly name. How can i decrypt the name from file logins.json or how can I import it to my current Firefox profile? In properties of passwords in Firefox I don't have option to import from file, I don't know how to find option that will let me do it.

Asked by sawicka.katarzyna91 7 months ago

Answered by cor-el 7 months ago

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Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (read more)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Asked by MBramnik 1 year ago

Answered by Shashank Shekhar 1 year ago

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Sync not working and stuck on loading forever

Hello, I have problems making the sync feature work on my Laptop+Android device. On my laptop, the "synchronize now" feature seems to work, but after ending doesn't actua… (read more)

Hello, I have problems making the sync feature work on my Laptop+Android device. On my laptop, the "synchronize now" feature seems to work, but after ending doesn't actually update my open pages. On my Android device it's even worse, it gets stuck on loading forever and never syncrhonizes anything. I had read that other synchronization features like history, bookmarks etc. might be the problem because they require a lot of time, so I kept them out of my synchronization. Even after that, the problem is still present on both my PC and my Smartphone

Asked by fil.hip 1 year ago

Answered by fil.hip 1 year ago

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Not able to find my saved passwords after updating Firefox

My Firefox updated automatically, unfortunately before exploring the updated version I as I usually do, deleted the Old Firefox Data Folder that I automatically created w… (read more)

My Firefox updated automatically, unfortunately before exploring the updated version I as I usually do, deleted the Old Firefox Data Folder that I automatically created when the FF updates. Now when I saw I lost all of my saved password bookmarks etc. I had more than 400 saved password :/ Its breaking my mind, What should I do. I used to delete the Old Firefox Data folder but happily nothing happened until now, How should I get back my previous data. ? I had very important passwords saved in that history. Even though I turned on the firefox sync but I didn't found any password still. Any help will be highly appreciated.

Asked by Ahsan 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Lost Bookmarks and all sycned data after reinstallation

I've lost all my login passwords , bookmarks and every single thing that can be synced. For some reason I had to reinstall windows so I made sure that I had synced everyt… (read more)

I've lost all my login passwords , bookmarks and every single thing that can be synced. For some reason I had to reinstall windows so I made sure that I had synced everything in Firefox. But when I reinstalled Firefox and logged in , everything was gone. There was nothing that I had synced and it wasn't there even in the restore option in the bookmark menu. Can anyone please help me to get my synced Items back?

Asked by Prakhar 1 year ago

Answered by cor-el 1 year ago

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Addons enabled/disabled on different Systems

Hey, I have a problem with addons and Firefox Sync On my computer I have 3 addons installed, but I dont need them there because they are useless on this system. But on my… (read more)

Hey, I have a problem with addons and Firefox Sync

On my computer I have 3 addons installed, but I dont need them there because they are useless on this system. But on my Linux Laptop I need these 3 addons to be enabled. Both Profiles are using Firefox Sync to keep the same data. That means if I disable/enable them on one of the devices it affect the other one.

Is there any way to prevent that?

Thanks in advance

Asked by Kurotaku 1 year ago

Answered by cor-el 1 year ago

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After reinstalling the windows, firefox sync is not working.

Hi, I am using firefox for long time with windows 10. Today I just installed new windows 10 and logged in with previous account but I am not getting any bookmark or pass… (read more)

Hi,

I am using firefox for long time with windows 10. Today I just installed new windows 10 and logged in with previous account but I am not getting any bookmark or password anything. just a fresh browser. Please help me

Regards, Munna

Asked by hejbul.tawhid 1 year ago

Answered by cor-el 1 year ago

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Can you undo a sync?

Can you undo a sync? I wanted to sync my laptop bookmarks with my desktop bookmarks. The reverse happened and my desktop now has my laptop bookmarks. I need my desktop … (read more)

Can you undo a sync? I wanted to sync my laptop bookmarks with my desktop bookmarks. The reverse happened and my desktop now has my laptop bookmarks. I need my desktop bookmarks back!

Asked by valkis2k2t 1 year ago

Answered by cor-el 1 year ago

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Sync problems

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pre… (read more)

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pressed Sync on Account button, and nothing happens. Then i tried to see my pass/logins there: about:logins , but there is empty. And my bookmarks doesn't show.

How can a get back my logins, passwords, bookmarks, plugins?

Asked by Senya 2 years ago

Answered by Senya 2 years ago

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Firefox sync is not syncing bookmarks to a new device

I purchased a new device, but the bookmarks are not syncing like it has on prior devices. I have confirmed all setting are exactly as they were previously. No matter what… (read more)

I purchased a new device, but the bookmarks are not syncing like it has on prior devices. I have confirmed all setting are exactly as they were previously. No matter what I try, I can't get my bookmarks to join me on my new device. Is this a known bug?

Asked by mk 1 year ago

Answered by ARMAN KHAN 1 year ago

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Restoring history from a second device with Sync

Hello, IT support wiped my browser history on Laptop A. I also have Laptop B, which hasn't been used in a couple of weeks, and which is connected to Laptop A through Sync… (read more)

Hello,

IT support wiped my browser history on Laptop A. I also have Laptop B, which hasn't been used in a couple of weeks, and which is connected to Laptop A through Sync. Ideally I'd like to import the history from Laptop B to Laptop A, as this would be an almost total restore.

Laptop A losing its history is the most recent activity though, and I'm worried that as soon as I open Firefox on Laptop B, Sync will overwrite B's history with the (now blank) history from A.

So, is it possible to get B's data onto A through Sync, without A wiping B? Can I generate a backup from B through other means without Sync overwriting it?

Many thanks,

Charlotte

Asked by cha.warren 1 year ago

Answered by cha.warren 1 year ago

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Firefox sync does not sync bookmarks anymore

Hi everyone, Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa thou… (read more)

Hi everyone,

Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa though.

Here is an exemple of sync log:

1598260143111 Sync.LogManager DEBUG Flushing file log 1598260143122 Sync.LogManager DEBUG Log cleanup threshold time: 1597396143122 1598260143132 Sync.LogManager DEBUG Done deleting files. 1598260144429 FirefoxAccounts INFO Polling device commands. 1598260144429 Sync.Service DEBUG User-Agent: Firefox/79.0 (Windows NT 10.0; Win64; x64) FxSync/1.81.0.20200720193547.desktop 1598260144429 Sync.Service INFO Starting sync at 2020-08-24 11:09:04 in browser session 8pd4DSAYP9NP 1598260144429 Sync.Service DEBUG In sync: should login. 1598260144430 Sync.Service INFO User logged in successfully - verifying login. 1598260144430 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144431 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1598260144431 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1598260144431 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144431 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1598260144431 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144437 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=15967270 1598260144611 Sync.Resource DEBUG GET fail 503 https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections 1598260144611 Sync.Resource WARN GET request to https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections failed with status 503 1598260144611 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1598260144611 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1598260144611 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1598263744611 1598260144612 Sync.ErrorHandler ERROR Sync encountered a login error 1598260144612 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1598260144613 Sync.SyncScheduler DEBUG Next sync in 4413803.3495770125 ms. (why=schedule) 1598260144614 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1598260144614 Sync.Service DEBUG Not syncing: login returned false. 1598260144614 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Many thanks in advance for your help. Any advice most welcome.

Regards, Renaud

Asked by renaud.morinson 1 year ago

Answered by TyDraniu 1 year ago

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How to use different themes on different computers but still sync all FF data?

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data? I have tried this… (read more)

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data?

I have tried this from a previous question https://support.mozilla.org/en-US/questions/1242818

Set services.sync.prefs.sync.lightweightThemes to False, but this does not work.

Did it on both macOS machines, closed and restarted the browser, and changing the theme on one browser ends up changing the theme on the other machine.

Is there any way to have to separate themes on two different machines?

Thank you!

Asked by muzzle 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Restore Deleted History with CCleaner

Hello, Unfortunately, my mate used CCleaner to clear my PC and didn't unchecked "delete history" from Mozilla... So I have lost everything, cache, history, etc. We use th… (read more)

Hello,

Unfortunately, my mate used CCleaner to clear my PC and didn't unchecked "delete history" from Mozilla... So I have lost everything, cache, history, etc. We use the "light" cleaning, not the "secured" one.

I thought that I may be able to restore it with Mozilla Sync but I didn't find anything else than my bookmarks and the tabs on my other device...

I even tried to restore some of my old backup-restore files with Recuva but I was not able to do so.

Am I screwed or is there an option?

Thanks for your help!

Asked by NB 1 year ago

Answered by cor-el 1 year ago

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How do I refresh a static html page.

Hi How do I refresh a static html page. Example: I have viewed a page on my website and find there is an error on the page. Then I correct the page and upload. Finally I … (read more)

Hi How do I refresh a static html page. Example: I have viewed a page on my website and find there is an error on the page. Then I correct the page and upload. Finally I refresh the page but it still shows the old browser data.

Asked by mail694 1 year ago

Answered by Wesley Branton 1 year ago