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There is no "manage account" option for sync on any of my devices, and I can't set up any new sync devices. How do I fix this?

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" a… (read more)

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" and "Pair a device". Everything else leads to a dead end without access to a recovery key or being able to manage the account.

Asked by olacanty 6 years ago

Answered by the-edmeister 6 years ago

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Sync encountered an error while syncing: Unknown error???

I have done all the procedures outlined to make sync work. I am still getting this error message. Like another user, mine started after the last upgrade. Does anyone h… (read more)

I have done all the procedures outlined to make sync work. I am still getting this error message. Like another user, mine started after the last upgrade. Does anyone have a fix for this? Thanks all for reading and any helpful advice. (Disable sync is NOT helpful.)

Asked by Lifesaver 5 years ago

Answered by philipp 5 years ago

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Getting "unexpected error" trying to log in to Firefox Sync

Hi, trying to log in to Firefox Sync at https://accounts.firefox.com/signin?service=sync&context=fx_desktop_v3&entrypoint=menupanel I keep getting an "unexpected … (read more)

Hi,

trying to log in to Firefox Sync at https://accounts.firefox.com/signin?service=sync&context=fx_desktop_v3&entrypoint=menupanel I keep getting an "unexpected error" message. Is this a known issue or limited to just my account?

Thanks

Asked by hanjov 2 years ago

Last reply by Chris Ilias 1 year ago

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AGAIN: Firefox Is NOT Saving OR Sync - ing Passwords : Why Not?

Let me try again: First: I'm running Windows 10 and have the LATEST Firefox ver. 45.0.2. I HAVE read through the support forum and have not found a response that address… (read more)

Let me try again:

First: I'm running Windows 10 and have the LATEST Firefox ver. 45.0.2. I HAVE read through the support forum and have not found a response that addresses the issue(s) I'm having. IF YOU RESPOND, PLEASE READ THIS ENTIRE MESSAGE FIRST so you know all of the steps that I have *already* taken.

Second: Firefox is not saving login and password information on this computer (this has been ongoing for months).

Third: Firefox is not Sync-ing login and password information with my Firefox account. Also, it periodically loses the Sync connection and I have to re-enter my password. (I also have a Win XP computer running Firefox ver. 45.0.2 that has never had a problem retaining login and password information.)

Fourth: BOTH of my computers have Firefox setup IDENTICALLY--all the same settings, both are logged in to the Firefox account.

Fifth: Both of my computers ARE Sync-ing all other data (bookmarks, extensions, etc.--all of the check boxes in Settings are "on").

Sixth: I have reinstalled Firefox on both computers. I have quadruple checked that all of the settings are the same. The ONLY thing I haven't done is a complete uninstall of Firefox on the Win 10 computer (all files--exe, data, profile info, everything). I really loathe the simple, nuclear option "necessary step" so often given to solve any problem, whether or not it really needs a sledge hammer when a tack hammer would do fine. Know what I mean?

So, finally, PLEASE help!

Asked by BobbyBobBob 4 years ago

Answered by BobbyBobBob 4 years ago

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Impossible to find recovery key

I first downloaded Firefox Syn to my iPhone a couple of years ago and now I have an iPad and I'm trying to set it up for that I remembered why I never managed to set it u… (read more)

I first downloaded Firefox Syn to my iPhone a couple of years ago and now I have an iPad and I'm trying to set it up for that I remembered why I never managed to set it up on my phone. IT'S IMPOSSIBLE! I just go round and round in this idiotic circle for pairing a device. First it took a long time to just get my iPad to give me the option of entering the numbers from my laptop, for the longest time all I could get it to do was give me another set of numbers to enter on my laptop (useless since that same page on my laptop was giving me numbers to enter on my iPad. Huh?) After I finally managed to get my iPad to allow me to enter the pairing numbers from my laptop, it then asks for the recovery key. THIS IS IMPOSSIBLE TO FIND! I have no "manage account" option under preferences on my laptop. All I have on my Mac under Firefox/Preferences/Sync is set up or pair a device. When I set up it asks me "create an account" or "have an account". Every time I chose have an account it takes me back to pair a device. I tried "create an account" but when I entered my email address it tells me I already have an account (I have a password as well). I'm just going round and round in circles and this is just the MOST IDIOTIC SET UP EVER. And judging by the hours I've spent trawling all the help forums and myriad postings on this I'm not the only one in this position.

How the hell do I get my recovery key?

How on earth do I get to the "manage accounts" option?

FYI I have the same problem with my iPhone. The only option I have there is "send me instructions" or "I have a sync account". When I select that I have an account it just gives me the 3 sets of numbers to enter on my other device and tells me to select "add a device" on the other device. But on the other device (my Mac) I I can't get past pair a device. There is no add a device option. There is no manage accounts option. Nothing but this endless circular hell that has me wanting to smash something. I'm not dumb, I'm relatively tech savvy, but I'm stumped.

I'm on a Mac OS X, Firefox 27. Both iPhone and iPad are on iOS7. Using Firefox Virtual Browser on the iPad, Firefox Home on the iPhone.

Asked by superclio 6 years ago

Last reply by Moses 6 years ago

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"Unexpected error" when signing in.

On a fresh install on firefox I am getting a "Unexpected error". I tried refreshing and deleting the config folder even though it was a fresh install. I am running linux … (read more)

On a fresh install on firefox I am getting a "Unexpected error". I tried refreshing and deleting the config folder even though it was a fresh install. I am running linux mint.

Asked by joetac 4 years ago

Answered by jscher2000 4 years ago

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how does sync work

We need some real documentation on exactly what sync does BEFORE we start using it. Can I set a master pc to sync with other devices if I need to? Does sync blend bookmar… (read more)

We need some real documentation on exactly what sync does BEFORE we start using it. Can I set a master pc to sync with other devices if I need to? Does sync blend bookmarks, etc from all synced devices? It appears to. How can we (maybe can we?) make sync a manual user controlled process rather than an auto process, including prompting us for what we want to sync instead of syncing everything automatically on sync sign in.

Right now documentation that I have found to read anywhere does not touch on these details. I cannot believe how reckless this process is.

Asked by BreezyOhio 2 years ago

Answered by BreezyOhio 2 years ago

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Why can't I log in to my sync account without entering a Recovery key?

Yeah, why? I just want to log in to my account so I can pair a device and re-sync, but it won't allow me to log in without a Recovery key - it's stupid. Can you maybe del… (read more)

Yeah, why? I just want to log in to my account so I can pair a device and re-sync, but it won't allow me to log in without a Recovery key - it's stupid. Can you maybe delete my current Sync account so I could re-register it?

Asked by LogainTB 6 years ago

Last reply by tdc720 6 years ago

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My Firefox synced the "wrong way" and I need to recover my bookmarks.

On Wednesday I opened Firefox on my WORK computer (PC) after a long hiatus and it recommended I refresh Firefox since I hadn't used it in so long. It said it would prese… (read more)

On Wednesday I opened Firefox on my WORK computer (PC) after a long hiatus and it recommended I refresh Firefox since I hadn't used it in so long. It said it would preserve all my bookmarks, etc. Did so, everything was fine.

Yesterday I logged on to Firefox on my HOME computer (Mac) and then about a minute later my very detailed Bookmarks toolbar started to change and is missing tons of bookmarks and looks completely/different disorganized. I logged onto Firefox sync hoping it would look like my WORK computer again but it did not.

Today I'm back on my WORK computer. I logged into sync since I guess the refresh on Wednesday had logged me out. And now my WORK computer looks like the same bookmark mess as my HOME computer. I wanted it to sync the other way around - make my HOME computer look like my WORK computer!

How can I get my bookmarks back and make that happen? Thank you!

Asked by mramz5 5 years ago

Answered by cor-el 5 years ago

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Seriously, what is the point in Firefox 29 in removing from Sync the ability to copy all the settings on Device A to Device B?

Sync used to work, albeit clunkily before Firefox 29. Now it does nothing at all in Firefox 29. What is the point? Bring back Sync functionality so we can copy all the ta… (read more)

Sync used to work, albeit clunkily before Firefox 29. Now it does nothing at all in Firefox 29. What is the point? Bring back Sync functionality so we can copy all the tabs, bookmarks, passwords, and history from Device A to Device B.

Asked by profggiles 5 years ago

Last reply by the-edmeister 5 years ago

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Firefox sync not syncing. Getting errors in logs

Wiped my windows last night and after reinstalling windows and installing firefox, none of my bookmarks, history and addons are syncing. 1573234725723 Sync.LogManager DE… (read more)

Wiped my windows last night and after reinstalling windows and installing firefox, none of my bookmarks, history and addons are syncing.

1573234725723 Sync.LogManager DEBUG Flushing file log 1573234725724 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573234725739 Sync.LogManager DEBUG Log cleanup threshold time: 1572370725739 1573234725743 Sync.LogManager DEBUG Done deleting files. 1573234738871 FirefoxAccounts INFO Polling device commands. 1573234738871 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573234738871 Sync.Service INFO Starting sync at 2019-11-08 17:38:58 in browser session PU39WdOcpfXG 1573234738871 Sync.Service DEBUG In sync: should login. 1573234738871 Sync.Service INFO User logged in successfully - verifying login. 1573234738872 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1573234738872 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1573234738872 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234738872 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1573234738874 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1573234739084 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1573234739084 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1573234739085 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -84 1573234739419 Sync.Resource DEBUG GET fail 503 https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections 1573234739419 Sync.Resource WARN GET request to https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections failed with status 503 1573234739420 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1573234739420 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234739420 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573234739421 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573234739421 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234739421 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573234739422 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573238339422 1573234739423 Sync.ErrorHandler ERROR Sync encountered a login error 1573234739423 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573234739425 Sync.SyncScheduler DEBUG Next sync in 3742910.1557205166 ms. (why=schedule) 1573234739428 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15 1573234739428 Sync.Service DEBUG Not syncing: login returned false.

Asked by mannysjohal 6 months ago

Answered by cor-el 6 months ago

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Though You Say You Sent Me Email To Change Password, They Have Not Been Received!

Though You Say You Sent Me Email To Change Password, They Have Not Been Received! Many times I have used sync to tranzfer info unto a new computer and or refreshed comput… (read more)

Though You Say You Sent Me Email To Change Password, They Have Not Been Received!

Many times I have used sync to tranzfer info unto a new computer and or refreshed computer! Over last 24 hours I have sent numerous requests for 'change of password' for the ones I tried haven't worked so I can log in!

You say you sent an email over and over again but not one has arrived to my email which is confirmed you have the right email address!

There is absolutely no evidence that you have tried to send an email to me, I've checked spam, I've even looked to see if somehow it went a folder other then my inbox, nothing has been received from you!

Michael Serota

edit removed email and phone# from public so spambots do not find it.

Asked by MichaelSerota 4 years ago

Answered by NoahSUMO 4 years ago

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I logged in to my account, but nothing is syncing. I don't have any bookmarks nor add-ons synced. What do i do?

Dear Mozilla team, Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add… (read more)

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

Asked by kensh3 1 year ago

Last reply by Wesley Branton 7 months ago

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The bookmarks sync does not sync Icons

The bookmarks sync does not sync Icons. it's been YEARS since I last time used Firefox and I went to use Google chrome because they support syncing bookmarks icons but Fi… (read more)

The bookmarks sync does not sync Icons. it's been YEARS since I last time used Firefox and I went to use Google chrome because they support syncing bookmarks icons but Firefox still doesn't. Microsoft's new Chromium based Edge browser also supports syncing bookmarks icons. Firefox needs this option too. it's very hard to identify my bookmarks because the are a lot.

Asked by Jason 6 months ago

Answered by Chris Ilias 5 months ago

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How do I stop tabs from a DEAD PC from syncing?

I set up sync on my previous laptop and synced with two other PCs some time ago. A couple of months ago I damaged that laptop and it no longer works. However, the tabs op… (read more)

I set up sync on my previous laptop and synced with two other PCs some time ago. A couple of months ago I damaged that laptop and it no longer works. However, the tabs open on that laptop when it died are still appearing in "Tabs from other devices" on my new laptop and the two other PCs.

How can I stop this from happening?

Asked by PJMillerUK 6 years ago

Last reply by glmoneo 6 years ago

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How to get rid of a Firefox Account

I have used Firefox on several computers for years. Suddenly on one of the computers I am being harassed to verify my email to activate something called a Firefox Accoun… (read more)

I have used Firefox on several computers for years. Suddenly on one of the computers I am being harassed to verify my email to activate something called a Firefox Account. I do not remember asking for this account, or entering any information to get one. I don't want to sync anything, I just want a browser. I have found no way to get rid of this thing, I have refused to verify my email, and it will not go away, It also took three resets of a password and retrieval of a username to get this far to be able to ask a question. In my experience uninstalling and reinstalling Firefox is no help because all of its previous settings and setup come back with any reinstall. If anyone would be so kind, please tell me 1. How to get rid of this Firefox Account nonsense and 2. Is there a way to uninstall Firefox so that ALL of it including settings, add-ons, plugins, preferences -- EVERYTHIG is eliminated? I like Firefox, but not being able to get any help from Mozilla is very frustrating. Thank you in advance. R.

Asked by Rokahaszn 4 years ago

Last reply by the-edmeister 4 years ago

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Can you please merge my old Firefox account that had my work email that I no longer have access to with my new Firefox account?

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account. [Personal information removed by… (read more)

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by CAPTWendy 1 year ago

Answered by FredMcD 1 year ago

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I updated the new firefox now i have issues in my chatroom it just stops

I saw a new icon for Firefox on my toolbar but I never downloaded it. I have chat rooms on my site. I entered one room to test someone it worked for my typing about a m… (read more)

I saw a new icon for Firefox on my toolbar but I never downloaded it. I have chat rooms on my site. I entered one room to test someone it worked for my typing about a min then it just stopped. I did a refresh still the same thing.

Thanks Damsel in Distress Natalie

Asked by Starzcast 7 months ago

Last reply by Starzcast 6 months ago