Firefox Support Forum

So X-Marks announced it is shutting down. If I want to switch to Firefox Sync, is there something special I need to do, or can just remove the X-marks add-on and simply start using Firefox Sync?

At the bottom of the About Firefox version 3.6.1 box is the following:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.10) Gecko/20100914 Ant.com Toolbar 2.0 Firefox/3.0.7,

Whenever I try to install Firefox Sync, it tells me "You are currently using Firefox 3.0.13," won't install, and suggests that I upgrade. However, I'm using Firefox 3.6.10, so I don't know how to resolve this. (Yes I tried downloading and installing the upgrade... this is still the result.) Any ideas?

Well, I got the impression from your original instructions that I would be able to set my own "secret phrase", but the screen pictured in the instructions page never appeared. I got instead another screen with a "Firefox Sync Key" which I was required to print or save.

Is this key the same as the secret phrase you mentioned? If so, can I change it? If not, how do I get to create a secret phrase?

Hi,

I have set up a Firefox Sync account lately. Yesterday, I backed up my laptop but forgot to back up the sync. Now, I can't set up the Firefox Sync service anymore, as my email address has already registered but don't have a sync key to access.

I would like to know how to reset the sync key.

Thanks :D

How to check whether my data is synchronized in firefox 4 beta 7 because now sync is included in firefox button.

And also where the status bar has instead addon bar is added. What's the purpose of addon bar???

My sync key used to be 12 characters, no dashes (xxxxxxxxxxxx). After uninstalling and reinstalling FF 3.6.13, Sync 1.6.1 refuses my 12 character sync key. I discovered, that sync keys for all users have been switched to 31 characters including 5 dashes (x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx). How do I get the new sync key? I have no PCs connected to Firefox Sync anymore but Firefox Home and 360 Browser on my iPhone sync successfully. Unfortunately on the iPhone I cannot display the currently used sync key. Is there a way to convert the old sync key to the new one? I need the bookmarks saved in my Sync account. Thanks for your help!

At the bottom of the image verification box are the buttons for :sync options", "next", "back", and "cancel". Since no word image is visible, there is nothing to type into the text field and therefore, when I hit "next", I am treated to the white "x" in the little red circle icon and "Incorrect words. Try again". So I can get nowhere with this. Any possible solution?? Thanks.

After reinstallation of Windows and reinstalling Firefox, i did the firefox sync with (i think) a newly generated key, because the old one was lost. after all the steps where completed and hitting the sync now button, no syncing was done. no old bookmarks links or directories we're restored. please help! thanks.

i really dono why but whenevr i go to create my new account for the firefox sync and get to the part where you have to fill in the text according to the picture (confirm that you are not a robot), there is nothing dere, its completely blank! i hope sum1 can help me out as soon as possible.

thanks in advance

I just can't get sync to work under FF 4 OpenSuse 11.4. It works on other versions (FF 3.x) Windows & OpenSuse 11.2 & 11.3). It worked the first time I set it up, and stopped. Even tried to create a new acct to test, also failed saying : Sync Encountered an error ... : Unknown error...

Here is the log :

1301819501298	Service.Main	INFO	Starting sync at 2011-04-03 10:31:41
1301819501299	Service.Main	INFO	In sync().
1301819501299	Service.Main	DEBUG	Clearing sync triggers.
1301819501537	Net.Resource	DEBUG	GET success 200 https://phx-sync236.services.mozilla.com/1.0/atuor/info/collections
1301819501537	Service.Main	DEBUG	Fetching global metadata record
1301819501537	Service.Main	DEBUG	Weave Version: 1.7b1pre Local Storage: 5 Remote Storage: 5
1301819501537	Service.Main	INFO	Sync key is up-to-date: no need to upgrade.
1301819501538	Service.Main	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1301819501538	Service.Main	INFO	Testing info/collections: {"clients":1301823091.1,"crypto":1293093075.38,"keys":1291356430.21,"meta":1301823031.76,"bookmarks":1301688477.97,"passwords":1301823097.92,"forms":1301823030.82,"history":1301823031.09,"prefs":1301823031.28,"tabs":1301823031.47}
1301819501538	CollectionKeys	INFO	Testing for updateNeeded. Last modified: 1293093075.38
1301819501538	Engine.Clients	INFO	0 outgoing items pre-reconciliation
1301819501539	Engine.Clients	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1301819501539	Service.Main	INFO	Updating enabled engines: 8 clients.
1301819501540	Engine.Bookmarks	DEBUG	First sync, uploading all items
1301819501788	Service.Main	DEBUG	bookmarks failed: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsINavHistoryQueryResultNode.childCount] Stack trace: BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1431 < BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1434 < BStore_getAllIDs()@resource://services-sync/engines/bookmarks.js:1458 < SyncEngine__syncStartup()@resource://services-sync/engines.js:568 < _syncStart()@resource://services-sync/engines/bookmarks.js:266 < SyncEngine__sync()@resource://services-sync/engines.js:964 < wrappedSync()@resource://services-sync/util.js:193 < batchedSync()@resource://services-sync/util.js:199 < WrappedNotify()@resource://services-sync/util.js:172 < Engine_sync()@resource://services-sync/engines.js:377 < WeaveSvc__syncEngine()@resource://services-sync/service.js:1913 < resource://services-sync/service.js:1793 < WrappedNotify()@resource://services-sync/util.js:172 < WrappedLock()@resource://services-sync/util.js:140 < _lockedSync()@resource://services-sync/service.js:1695 < resource://services-sync/service.js:1686 < WrappedCatch()@resource://services-sync/util.js:114 < sync()@resource://services-sync/service.js:1667 < browser.js:5317
1301819501788	Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1301819501788	Engine.Passwords	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1301819501836	Service.Main	CONFIG	Starting backoff, next sync at:Sun Apr 03 2011 13:14:08 GMT+0200 (CEST)
1301819501837	Service.Main	DEBUG	Exception: Some engines did not sync correctly No traceback available
1301819517470	Service.Main	INFO	Logging out
1301819517470	Service.Main	DEBUG	Clearing sync triggers.
1301819517475	Service.Main	INFO	Service reset.
1301819517476	Engine.Clients	DEBUG	Resetting clients last sync time
1301819517477	Engine.Bookmarks	DEBUG	Resetting bookmarks last sync time
1301819517478	Engine.Forms	DEBUG	Resetting forms last sync time
1301819517478	Engine.History	DEBUG	Resetting history last sync time
1301819517479	Engine.Passwords	DEBUG	Resetting passwords last sync time
1301819517479	Engine.Prefs	DEBUG	Resetting prefs last sync time
1301819517480	Engine.Tabs	DEBUG	Resetting tabs last sync time
1301819517480	CollectionKeys	INFO	Clearing CollectionKeys...
1301819535537	Service.Main	DEBUG	Clearing sync triggers.

Decided to try and use the bookmark option in FF 4 Sync. I had been using the other sync options without issue. My goal was to get my work PC's bookmarks synced with my home PC. I turned bookmark sync on my work PC, when I got home and booted up my computer, before I realized what had happened FF had overwrote my bookmarks on my home PC with my work PC's bookmarks. I have now lost ALL of my bookmarks on my home PC. How do I recover these?

I didn't have time to try and save my bookmarks from my home PC, apparently when you set the one instance of sync to use bookmark they all are set to sync. I figured I would have a chance to save my home PC's bookmarks before i enabled it on that machine to sync the bookmarks.