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Why the difference

I have 2 laptops same make but different models. Both use Firefox and they are synced. Why has one a green tick but not the othr? - one image taken by snipping tool one b… (read more)

I have 2 laptops same make but different models. Both use Firefox and they are synced. Why has one a green tick but not the othr? - one image taken by snipping tool one by PRT SCR + Paint

Asked by George Brown 3 months ago

Last reply by George Brown 3 months ago

Unable to stay logged in even with passing security steps

Hi Guys, I'm having trouble logging into Firefox on any of my devices even though i can pass all the password & security steps. When logged in, it asks me if want to … (read more)

Hi Guys, I'm having trouble logging into Firefox on any of my devices even though i can pass all the password & security steps. When logged in, it asks me if want to connect any other devices then immediately logs me out.

On my main laptop i have all my bookmarks & passwords working but am not logged in, but i want to replicate this on another laptop.

Any ideas?

Sam

Asked by samuellay08 3 months ago

Last reply by cor-el 3 months ago

Deleted Bookmarks from 5 years ago suddenly all restored

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years -… (read more)

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years - what can I do? I'm talking about hundreds of bookmarks which would take me days to check and delete - this was already an issue years ago but didn't occur for quite some time, but today it has reappeared. Please help to fix this right now, and also for this issue to not occur again - there has to be an option to define one computer as the main one with which all other secondary computers should be synced, and not the other way around...?

Asked by ayanami.neon 3 months ago

Last reply by cor-el 3 months ago

Logging in using my Gmail account

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here. I've been trying to sync my account and every time I ask for the code to b… (read more)

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here.

I've been trying to sync my account and every time I ask for the code to be sent to my email address, it is NOT sending the code for me to use to log in!

HELP!

Asked by 8gzbfr27sk 3 months ago

Last reply by Paul 3 months ago

My need to work with please help me with attached to my account and investment please

My need to work with please help me with attached to my account and investment check with my email access to my old telegram account please help me with attached to my ac… (read more)

My need to work with please help me with attached to my account and investment check with my email access to my old telegram account please help me with attached to my account and investment please

Asked by Machindra Sawant 3 months ago

Last reply by markwarner22 3 months ago

  • Solved

bookmarks gone after doing a factory reset on my Macbook despite signing into same Mozilla profile

Hiya good citizens of the internet 👋 Please help me recover my bookmarks 🥺 I've gone through every single support article on this topic and tried everything suggested … (read more)

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

  • Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
  • But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
  • The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
  • I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

  • Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
  • Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

Asked by Lauren G 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Archived

Addons Not Syncing between Desktop and Laptop

Hello: I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There… (read more)

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

Asked by JRL1156 6 months ago

Last reply by cor-el 6 months ago

  • Solved

Syncing passwords

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to … (read more)

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to be sync'd, yet they have not migrated to Win 10. Bookmarks have so I know something is working. Any advice? Thanks Chris

Asked by chris654 4 months ago

Answered by chris654 4 months ago

help with lost data

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything … (read more)

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything was there. It just gave me a fresh account.

Asked by Armen oshagan 3 months ago

Last reply by herrybrook90 3 months ago

Primary Password is asked at startup of Firefox

In seeing other answers to this dilemma it presents another problem. I do use sync. But what troubles me is IF I need to give out the password for someone to use the inte… (read more)

In seeing other answers to this dilemma it presents another problem. I do use sync. But what troubles me is IF I need to give out the password for someone to use the internet that person now has access to my passwords. Since there seems no way, unless I shutoff sync. Is this correct? Should there be some Secondary password? Passwordpasswordpasswordpasswordetc.

Asked by K 3 months ago

Last reply by K 3 months ago

Firefox accounts cannot be linked with Google accounts for login.

The following content is translated using GPT machine translation. Dear Firefox team, I encountered a problem while using the Firefox Sync service. After registering an … (read more)

The following content is translated using GPT machine translation. Dear Firefox team,

I encountered a problem while using the Firefox Sync service. After registering an account with one of my email addresses, I tried to log into this account on another device, but it prompted me to register again. After following the instructions and registering, I found that both Firefox accounts are associated with the same email, but they cannot be linked together. Later, I tried using a different email address, but the same issue occurred. Finally, I attempted to log in with Google, only to discover that one of the devices does not have the option to log in with Google. I suspect this might be the reason why I cannot use Sync. The Firefox version on this device is 128.02, running on Win10.

Looking forward to your response. Wishing you a pleasant day.

Asked by Azuki (忘却的旋律) 3 months ago

Last reply by Azuki (忘却的旋律) 3 months ago