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Can't use my other email address to make a new account

I installed Firefox at work and set my personal email address as secondary to my business address. Well, I liked Firefox so much that I decided to use it at work and at h… (read more)

I installed Firefox at work and set my personal email address as secondary to my business address. Well, I liked Firefox so much that I decided to use it at work and at home - and I removed my personal email from my business account.

Unfortunately Firefox is still recognizing my personal email as the secondary address for my business account and I am completely incapable of making a new account. My bookmarks and saved passwords are all different between home and work. I NEED two individual accounts, just like how I was using my browsers with Chrome.

How can I convince Firefox that my personal email is free and available so that I can make a new account with it??

Thank you for your help!

Asked by mariah.k 1 day ago

Last reply by cor-el 47 minutes ago

Sync version prioritization

hello all- When Sync job cycles, what is hierarchy determining which component version (Bookmarks, logins, etc) is applied to profiles on other computers? Two computers,… (read more)

hello all- When Sync job cycles, what is hierarchy determining which component version (Bookmarks, logins, etc) is applied to profiles on other computers?

Two computers, A and B. Bookmark file on A last revised two days ago. Bookmark file on B last revised 60 days ago. I need all profile components on B to match A. Essentially B is updated to A's version.

How does synch determine which version is the 'Master' used to overwrite the versions on other computers?

I saw in another thread that Synch uses latest modification date to set priority. This would seem to be the most logical criterion. But I want to be sure before cycling Sync.

(Spent 10 minutes searching threads before posting this question. There were some oblique references hinting at prioritization, but not an absolute statement describing prioritization.) thanks!

Asked by GevFFSync 8 hours ago

My start up pages have disappeared

i had like 4 or 5 startup pages. i reinstalled firefox and synced twice so it could reclaim them from my home computer but nothing happened. i tried to redo it and the op… (read more)

i had like 4 or 5 startup pages. i reinstalled firefox and synced twice so it could reclaim them from my home computer but nothing happened. i tried to redo it and the option is not there. not sure if this was an update but if so i hate it. i added 3 of my startup pages to the home button. so maybe i can get them from pressing that. but i prefer to have them on startup and just have one page as my home page.

Asked by kdf_333 1 day ago

Last reply by jscher2000 19 hours ago

All saved passwords associated with my accounts are removed

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what… (read more)

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what needs to be done.

Asked by navneet.nigam82 2 days ago

Last reply by FredMcD 22 hours ago

Syncing problems

I have two desktop computers and both Firefox accounts are in my name. I have had this site up for years. Now when I click on one specific web site it won't come up un… (read more)

I have two desktop computers and both Firefox accounts are in my name. I have had this site up for years. Now when I click on one specific web site it won't come up unless I got to Firefox's web browser and click on the three bars, and under my name click on sync now. Then the site comes up. The problem is I have to do this each time, on each computer. I have tried all kinds of troubleshooting to no avail. Help.

Asked by coganra 1 day ago

Last reply by FredMcD 1 day ago

Booting off new drive, Sync kept all info except for history.

Recently booted off a new drive, when I originally signed in I had made a different firefox account since I was having verification issues. When I had that settled, I log… (read more)

Recently booted off a new drive, when I originally signed in I had made a different firefox account since I was having verification issues. When I had that settled, I logged back into my old account which merged the two. It kept all of my old passwords and bookmarks I've made over the years, but it didn't keep my history. I've carefully sculpted my history for ages and I would really like to reaquire it somehow, let me know what's possible! Thanks.

Asked by tyrania210 4 days ago

Last reply by cor-el 3 days ago

  • Solved

Firefox Sync Account

I got a new phone so I no longer had access to 2FA for my main account and I can't login to the account to delete it, can Mozilla delete the account for me or do I have t… (read more)

I got a new phone so I no longer had access to 2FA for my main account and I can't login to the account to delete it, can Mozilla delete the account for me or do I have to use another account?

Asked by LiquidTylenol 1 week ago

Answered by Seburo 3 days ago

Firefox account sync

Hi, The last update I got turned my browser background black. I tried to download the previous version. When I did I could not log on to my Firefox account. When I did lo… (read more)

Hi, The last update I got turned my browser background black. I tried to download the previous version. When I did I could not log on to my Firefox account. When I did logon the account was blank. I have a loptop that was previously synced. Can I sync from my laptop to my firefox account?

Asked by jbt10e 3 days ago

Last reply by jonzn4SUSE 3 days ago

Multi-account Containers synced in wrong direction

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from wh… (read more)

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from what should have been the source (the existing device), overwriting it with the default settings of a first-time installation. I was quite surprised.

This leads me to a couple of questions.

1. Is there a sync version history or any way of rolling back a sync? 2. Is there a way to explicitly choose the sync direction?

Quite honestly it is very confusing that there is no reference whatsoever to which way an initial sync will go. I was hesitant to risk this, decided to trust it knew what to do (even though it didn't give me any indication that it did) and lost my gamble.

Firefox knows the device names, so can I suggest some basic reassuring UX be inserted into this process with something like "Initiate sync from X-DEVICE-FIREFOX to Y-DEVICE-FIREFOX?". A bit of clarity would be helpful here, as well as a way to roll back a syncing mistake instead of just having to gamble possibly losing hard-won customization with no going back.

Or have I completely stumbled past some obvious place where everything I'm requesting exists and is accessible already?

Thanks for any help anyone can provide.

Asked by DBT 1 month ago

Last reply by FredMcD 3 days ago

Does Signing Into Firefox Do Something, Such as Save Your Session?

I sign into Firefox because I always believed it did something, but when I update the browser, I lose all my tabs. When restore previous session doesn't work, isn't that … (read more)

I sign into Firefox because I always believed it did something, but when I update the browser, I lose all my tabs. When restore previous session doesn't work, isn't that the point of signing into the browser so it remembers and you can push the whole Firefox session to another computer? Using this Firefox session on my MacBookPro and want it on my iMac and would like to know how to do that. Would like to know how to lock down the session too. What is going on right now, I don't understand where the session went. I'm logged in. What's the point of logging in? This is getting circular.

Asked by billing11 5 days ago

Last reply by FredMcD 4 days ago

Syncing office computer with laptop

I have Firefox on my laptop (Win10 Pro) and on my Android phone; just bought a new office computer that is running Win11. My laptop has a long list of bookmarks and a do… (read more)

I have Firefox on my laptop (Win10 Pro) and on my Android phone; just bought a new office computer that is running Win11. My laptop has a long list of bookmarks and a dozen or more open tabs. I would like to get this same setup on the new computer. I thought I followed directions but since it does not work I guess I have missed something important.

Go to the menu in upper right, then the > next to my account, which brings up Manage Account, Syncing, several other items, then a list of tabs on my phone, another list of tabs on my laptop, and a third list of tabs on an old computer that no longer exists. It has been syncing for 2-3 hours without evident progress. I would like to delete the dead computer to avoid confusion but see no way to do it. Mainly I want to sync with the laptop or, failing that, import the bookmarks from it.

I also copied the FF profile from the old computer into the new one. The files and directory structures are identical but FF cannot read the profile. I do not know what to do about any of this.

Asked by John R Sweet 4 days ago

Last reply by John R Sweet 4 days ago

Lost bookmarks and passwords for Firefox

My hard drive on my imac died and had to be replaced - i want to restore all my firefox bookmarks and passwords on the new hard drive but I don't have the old firefox dat… (read more)

My hard drive on my imac died and had to be replaced - i want to restore all my firefox bookmarks and passwords on the new hard drive but I don't have the old firefox data folder as everything was lost. I have a firefox account. I'm not very techy, but can follow instructions. If anyone can help I'd be really grateful

Asked by bru_65 5 days ago

Last reply by Seburo 5 days ago

  • Solved

Problem with syncing after i reinstalled my windows

Hello, I just reinstalled my windows today and i wanted to log into my firefox account to sync my data and it's all gone. Can you help me to recover my passwords/accounts… (read more)

Hello, I just reinstalled my windows today and i wanted to log into my firefox account to sync my data and it's all gone. Can you help me to recover my passwords/accounts? Thank you and have a great day!

Asked by devilinside533 5 days ago

Answered by Seburo 5 days ago

  • Solved

What is Sync's behavior when logging to a new computer which already has local Firefox data?

Hi, I seem to be unable to find this information: I have an old computer A, with old Firefox data which is synced to Firefox Sync. I am logged in Sync on this computer. I… (read more)

Hi,

I seem to be unable to find this information:

I have an old computer A, with old Firefox data which is synced to Firefox Sync. I am logged in Sync on this computer. I do not care for this data.

I also have a new computer B with new local Firefox data. This computer has never seen Sync at all. I want to keep this data.

If I log into Sync on computer B, can I make sure that its data isn't erased and replaced by computer A's data?

Thanks,

Asked by pierrickfoulquier 5 days ago

Answered by FredMcD 5 days ago

Duplicate Firefox Sync Devices

I noticed that in the "Synced Tabs" on Firefox for Windows 10, there are duplicate devices listed down that are not listed in my "Connected Devices" page. I noticed this … (read more)

I noticed that in the "Synced Tabs" on Firefox for Windows 10, there are duplicate devices listed down that are not listed in my "Connected Devices" page. I noticed this after I was fixing a bug on my Firefox Installation that ended with me uninstalling and re-installing it, then signing back into sync.

Essentially, the "Synced Tabs" it shows 2 different "devices" for the same laptop:

What is even stranger is that these Duplicates don't show up on my other Firefox devices such as my Phone and iPad, they only appear on my laptop's instance of Firefox.

Asked by lozadajobd 6 days ago

SEC_ERROR_LIBRARY_FAILURE after syncing

Hi, brief backstory: When I set up my new desktop, I copied over the nightly profile from my laptop. This however meant that Firefox Sync kept confusing my laptop and my … (read more)

Hi,

brief backstory: When I set up my new desktop, I copied over the nightly profile from my laptop. This however meant that Firefox Sync kept confusing my laptop and my desktop, only ever keeping the most recently synced state from either. This persisted even after I changed the devices names.

Searching on the internet, I found a suggestion to delete `services.sync.client.GUID` from about:config. I did that, and long story short, I cannot open any websites on my desktop anymore. It fails immediately with SEC_ERROR_LIBRARY_FAILURE.

This error persists even after

  • Refreshing Firefox
  • Reinstalling Firefox
  • Creating a new Firefox profile

whenever I log back into Sync. So I tried deleting and recreating my Firefox account to get rid of whatever corrupted data is presumably stuck in the sync data, but even then the error still occurs. It only disappears if I create a new profile and *never sign into sync*, but this is not a long term solution.

Does anyone have an idea how to identify and delete whatever setting is causing firefox to choke?

Asked by strangeglyph 1 week ago

Last reply by TyDraniu 1 week ago