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Can't sync or sign out

After logging in to my Firefox account, I am unable to sync or sign out. When I manually try syncing it just spins forever without doing anything. When I sign out and an… (read more)

After logging in to my Firefox account, I am unable to sync or sign out.

When I manually try syncing it just spins forever without doing anything. When I sign out and and confirm, nothing happens. I have tried restarting my machine and Firefox multiple times but the issue persists. This is very strange.

Windows 10 Firefox 89.02

Asked by mike.hamer 3 months ago

Last reply by ledezmacjl1 3 days ago

Firefox sysnc has not brought password over from old laptop which I don't have access to

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions. I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks … (read more)

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions.

I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks have come across but not the passwords and extensions. I can see in my profile that the old profile is connected but it has not brought over the passwords. Please hlep.

I have attached the image to show the two connected devices. Pelase help. Thanks

Asked by swamy.hps 1 week ago

HTML Import not working

Hi, HTML import function is not working. Trying to copy bookmarks to a new computer. Briefly get the activity indicator, when I click on "Import Bookmarks from HTML" and … (read more)

Hi, HTML import function is not working. Trying to copy bookmarks to a new computer. Briefly get the activity indicator, when I click on "Import Bookmarks from HTML" and then nothing happens. Would be ok with using the Sync function, as I do with others here, but afraid it will overwrite my current bookmarks.

Please help. Thanks. [email]@wi.rr.com

Asked by rickz1 6 days ago

Last reply by cor-el 6 days ago

I forgot the main email address form my old Firefox account

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now. I've used… (read more)

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now.

I've used Firefox for many years back in the day, but I can't log in my old account because it seems my old email has been replaced by another one, and my email is now the secondary email for that account.

So every time I try to log in, I just get a message "needs main email address", which I, unfortunately, don't remember. I tried all addresses I have, but none of them worked.

I need help to either get access to my old account or at least delete it.

Any help would be much appreciated.

I can share the email address I'm speaking of upon request.

Asked by Wagnelles 5 days ago

Last reply by cor-el 4 days ago

Lost Bookmarks after computer re-image

I had an extensive collection of bookmarks I used frequently and in the past was able to recover them through Firefox sync. My computer was recently re-imaged by my compa… (read more)

I had an extensive collection of bookmarks I used frequently and in the past was able to recover them through Firefox sync. My computer was recently re-imaged by my company and I had to reinstall Firefox. This time when I logged into sync the bookmarks did not re-appear. I cannot connect my device to my previous profile on this machine because it has been replaced, but when I look at enrolled devices it still identifies my previous profile on this machine as active. Is there a way to recover the bookmarks from this previous profile instance? Are these bookmarks still saved somewhere in the cloud?

Asked by scott.rollen 4 days ago

Last reply by cor-el 3 days ago

lost bookmarks on main device while syncing to secondary device

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i d… (read more)

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i don't lose my bookmarks when i sync? is there an order to the process or something that i don't understand?

Asked by ginduf 4 days ago

FireFox Tech Help

hey! I am trying to import my safari browsing history to firefox, but it's not letting me. For some reason, it's allowing importing my bookmarks and not my history. Is t… (read more)

hey! I am trying to import my safari browsing history to firefox, but it's not letting me. For some reason, it's allowing importing my bookmarks and not my history. Is there a way to export my browsing history from safari to firefox?

Asked by jas.alvarez002 3 days ago

Last reply by TNorth 2 days ago

Firefox Sync Account. Locked out and only reasonable option for me is to use Chrome or Edge

Regrettably I got locked out of my Sync account due to losing my 2FA and recovery. Giving that to err is human and data losses happen, I had hoped that there would be an … (read more)

Regrettably I got locked out of my Sync account due to losing my 2FA and recovery. Giving that to err is human and data losses happen, I had hoped that there would be an alternate method of resolution, even if it means that the account is deleted so that the end user can use their primary e-mail account.

Given that my account login is my e-mail address and my e-mail address is the equivalent of a company holding my name and address I assumed it would be possible to use an official request for data removal.

Unfortunately Mozilla will only remove your e-mail address from mailing lists and not from sync account servers. So, it would appear that once you lose your 2FA, Mozilla can retain your personal details forever, and there's nothing you can do about it. Essentially what I got back after waiting for a month was being removed from any e-mail subscriptions and a 'get stuffed we can't help you, here's a link that we know can't help you'. Pretty bad after waiting a month.

It certainly makes it very secure, I'll say that, but also very weird to have an e-mail address that is unusable for the next few thousand years. Essentially on a blacklist. Having moved to Firefox after Netscape Navigator it's a shame to be locked out or to even be able to delete the account so I can start again. Anyway, my account sync with Edge and Chrome on both my Kubuntu and Windows install work fine so it's not like I don't have a browser that won't sync.

If anyone does have a solution, I'll take it, but after a month of trying various methods I think my e-mail address is now useless for Firefox Sync, and thus Firefox is now useless to me and I'll have to use Edge and Chrome instead.

Asked by jim.clow 3 days ago

  • Solved

Sync issues

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the … (read more)

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the loading icon just spins and spins and spins and spins and spins for.ev.er. Please help. I just want my browser to sync on different devices.

Asked by april.ross 3 days ago

Answered by jscher2000 2 days ago

Remove email from account

I have an email which is associated with my firefox account, but I cant make a new account with the same email. Is it possible to remove that email from my account so I c… (read more)

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

Asked by acct4vpn 2 days ago

Last reply by cor-el 1 day ago

Being coerced into sync by Firefox browser

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc.. I will NEVER sync because I do not int… (read more)

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc..

I will NEVER sync because I do not intend to give you in a neat wrapper what others pay you for, I want to remain anonymous as much as possible, and I certainly do not intend to give ANYBODY a neat package of linked and authenticated accounts etc. about myself. That is why I am not on FB, Twitter, LinkedIn etc etc..

STOP demanding I do this SYNC shit. Or I will tell everyone I work with, play with, etc to NEVER us any Mozilla products as sooner or later, they are going to blackmail you.

Asked by ehgerritsen 1 day ago

Last reply by cor-el 5 hours ago

Synch from phone to new FF desktop?

When I got my Android phone, sync (from desktop to phone) worked nicely. My laptop was permanently damaged in a fire, and my latest backup of FF folders is two weeks old.… (read more)

When I got my Android phone, sync (from desktop to phone) worked nicely. My laptop was permanently damaged in a fire, and my latest backup of FF folders is two weeks old. (I'm guilty - I know!). Bookmarks still appear on my phone, including a few I added just hours before the fire. If I log into FF on the new desktop, will it pull all the bookmarks from the phone? Or will its brand new (and empty) bookmark file tell the phone to dump its bookmarks too?

In other words, who's in charge in a situation like this? The desktop or the phone?

Asked by RochDoug 21 hours ago

Last reply by FredMcD 18 hours ago

Bookmark sync accross devices

Hello, I have 4 devices (2 laptops, 1 phone and 1 PC), which I logged in to my Firefox account in all of them. I can see my bookmarks in all except for the PC (Windows 10… (read more)

Hello,

I have 4 devices (2 laptops, 1 phone and 1 PC), which I logged in to my Firefox account in all of them. I can see my bookmarks in all except for the PC (Windows 10). I can not see my pc under the connected devices from all other devices but I can not access my bookmarks from the browser that I am using on my PC. Can you please guide me how to fix this issue.

Thank you, Afsane

Asked by af.baghestani 28 minutes ago

  • Archived

I can't see anything to confirm that I'm not a robot! The box is empty.

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What setti… (read more)

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What settings may be wrong?

Asked by Elmerot 11 years ago

Last reply by John99 10 years ago

  • Archived

e for the iPhoneAfter downloading Firefox Hom, I restarted Firefox but was not prompted to create an account.

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not … (read more)

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not prompted to create an account (Step 2). So I'm stuck.

Asked by mnicholas@unica.com 11 years ago

Last reply by Michael Verdi 11 years ago