Showing questions tagged: Show all questions
  • Archived

Problem syncing mobile and desktop.

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced t… (read more)

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced two mobile devices before, and it worked fine. I've spent a good portion of today trying to figure it out, and have gone half mad from frustration. Please can you help me? Thank you!

Asked by Robin 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

My bookmark not load with sync after installing windows!

Hello . I hope you be fine. After reinstalling Windows, I installed Firefox and enabled Sync. My addons synced on firefox but my bookmarks didn't. I had very important bo… (read more)

Hello . I hope you be fine. After reinstalling Windows, I installed Firefox and enabled Sync. My addons synced on firefox but my bookmarks didn't. I had very important bookmarks. I tried everything but my bookmarks didn't come back. Please help me to fix this big problem.

Asked by jalal alizadeh 2 years ago

Answered by jalal alizadeh 2 years ago

  • Archived

One of my devices is missing from "Send Tab To Device" list

Latest Firefox on multiple Windows 10 systems. One of my devices is missing from "Send Tab To Device" list on one system. There are 10 others in the menu list, but not … (read more)

Latest Firefox on multiple Windows 10 systems. One of my devices is missing from "Send Tab To Device" list on one system. There are 10 others in the menu list, but not the one device I want. The device I want is shown under Managed Devices (Connected Services)

Asked by Tim 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I have reset my Firefox account password, but still have the saved passwords and data on my phone from before the reset, if I reconnect my phone to the internet will I lose that data? Is there a way to re-sync those data to my account?

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not ha… (read more)

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not have my phone for several weeks and it was dead. I received it afterwards, did not allow it to connect to the internet, and still have that old profile data on my phone.

Can that data safely be retrieved or re-synced to my account? If so, how? It would be iPhone to Windows 11 install.

Respectfully, Michael

Asked by Mogfred 2 years ago

Last reply by Mogfred 2 years ago

  • Solved
  • Archived

sign in appears to failed on the Mac version

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, … (read more)

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, instead of my email address. (see the attached pictures which I captured from my mac and a virtual machine running Firefox ESR on Debian. Another test on the flatpak version on the vertural machine apears to be normal.

Checks on account activities indicates the login histroy exsits, yet the syncing function remains unavailable.

the browser on the Mac is Version 102.0.1 (64-bit) which apears to be up to date the browser on the virtual machine is Version 91.11.0esr (64-bit)

information for the systems and machines can be found in the pictures attached.

Asked by Austin Foo 2 years ago

Answered by Austin Foo 1 year ago

  • Archived

Sea Monkey email with FF browser

I had this issue and corrected it for my account, but a friend has the same problem and I forgot the fix - yes, I'm an old man! How do I eliminate the Sea Monkey browser… (read more)

I had this issue and corrected it for my account, but a friend has the same problem and I forgot the fix - yes, I'm an old man!

How do I eliminate the Sea Monkey browser as default in Sea Monkey mail? I want to clink a link in the email and had have it open in / with FF.

THANKS Steve

Asked by skram1 2 years ago

Last reply by skram1 2 years ago

  • Archived

Install Firefox on new laptop

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem?? Thank you in advance - … (read more)

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem??

Thank you in advance - Adrienne

Asked by ridolfis 1 year ago

Last reply by Scott Wilson 1 year ago

  • Solved
  • Archived

my addons are gone after syncing

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons … (read more)

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons or so installed and then it got stuck) so i closed my laptop and forgot about it 4. i opened firefox on my PC and the account synced 5. the addon bar flashed and all the addons except for 3 are now deleted (they are NOT disabled, they are completely gone from the addons page)

I don't remember the name of every addon i had installed but I need them back.

Asked by hypnosnyx2 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Primary Password

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Pr… (read more)

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

Asked by osoriohj 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

I can't delete my Firefox account

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I d… (read more)

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I didn't need my Yahoo email account anymore, so I deleted it, forgetting that it was being used as the primary email for my Firefox account. Now I can't remove my Outlook email from my Firefox account without verifying my Yahoo email account, and I can't even delete the Firefox account since it was made under the Yahoo email account as a primary email address.

Now I can't use my Outlook email address to create a new Firefox account either.

Asked by vivek95148 1 year ago

Answered by vivek95148 1 year ago

  • Archived

Help Request: Recovering/Syncing a lost session

Good morning, good afternoon or good evening to whoever is reading this, Yesterday in the early hours of the morning my Firefox updated, and after it restarted following… (read more)

Good morning, good afternoon or good evening to whoever is reading this,

Yesterday in the early hours of the morning my Firefox updated, and after it restarted following this I lost my session - I have tried to restore my previous session, and sync to the previous session, but both have been unsuccessful. How can I restore that session?

Synchronise options show two sessions - image attached - the new session (red) following the reboot, and the old session (green) that I want to go back to, how can I do this?

I'd really appreciate any advice.

Thank you very much.

Best regards, Sarah

Asked by Raeyn 1 year ago

Last reply by cor-el 1 year ago

  • Archived

passwords not syncing between two open laptops

Hi All I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I c… (read more)

Hi All

I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I can see both open Firefox accounts on my laptops simultaneously. They are the same account and they have been synced repeatedly. However my passwords and logins are not appearing on the new laptop. They only show on the old laptop. Why?

Asked by bencemlyn 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Accessing Unsynced settnings or content

Hi there, I've been using firefox as my main browser and I've created a account and using it all the time for syncing the settings, bookmarks, logins, extensions etc. B… (read more)

Hi there,

I've been using firefox as my main browser and I've created a account and using it all the time for syncing the settings, bookmarks, logins, extensions etc.

BUT due to some unwanted (really irritating) search suggestion were being shown to me by firefox, I had to uninstall firefox from my system.

    • Throughout the process, I'd kept syncing ON always!!

But when I installed firefox again and after loggedin, I'm syncing everything but this is restoring (syncing) very old data which doesn't have my latest bookmarks, extenstions & saved logins!!

How DO I get my all data???

URGENT PLEASE!! THANK YOU


    • Note : I'm using default "Firefox-ESR" in Kali linux 2022

Asked by deep8394yaduvanshi 1 year ago

Last reply by deep8394yaduvanshi 1 year ago

  • Archived

Sync not working

Before Sunday FIrefox would sync your bookmarks, passwords and everything you had before. They turned it off and told NO ONE. Google Chrome will has sync that puts in y… (read more)

Before Sunday FIrefox would sync your bookmarks, passwords and everything you had before. They turned it off and told NO ONE. Google Chrome will has sync that puts in your bookmarks, passwords and everything. TURN IT BACK ON. PEOPLE CAN SYNC BOTH THEIR COMPUTER AND THEIR PHONE!

Asked by Kirby 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Assigning a new device ID for Sync after having cloned Firefox settings to another device

Hi, first of all thank you all in the community for your amazing work on Firefox! I have cloned my $HOME (including ./.mozilla/firefox/) to another Linux device. Now … (read more)

Hi,

first of all thank you all in the community for your amazing work on Firefox!


I have cloned my $HOME (including ./.mozilla/firefox/) to another Linux device.

Now I realize that changing the Firefox Sync device name on the new device would also change it for the other device when checking "Connected Services" https://accounts.firefox.com/settings. I also can only see the new device name when using "Send to device" from any device.

I guess I have to unlink my new device and somehow assign it a new device ID for Firefox Sync to recognize the new device. How can I do that?

Asked by flightvision 1 year ago

Answered by jonzn4SUSE 1 year ago