Showing questions tagged: Show all questions
  • Archived

Bookmarks gone

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookm… (read more)

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookmarks are available. The recent tabs, my passwords, my settings and add-ons - everything was there but none of my bookmarks. I dearly hope you didn't break my neck here MOZILLA!!

Asked by tobkaa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost all my passwords/bookmarks etc from firefox sync service

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile".… (read more)

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile". There is some option to restore ? I dont have acess to files before reinstalling OS.

Please help if u can.

Regards

Asked by shaylospl 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

recovering my data after password reset

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had acce… (read more)

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had access to my email but I lost all my data.....and I do have my mozilla keys for this account. plz tell me there is a way to recover my data for the love of god btw, I didn't see no warning in the reset my password page about losing my data WTH tnx

Asked by mcdown0001 1 year ago

Last reply by mcdown0001 1 year ago

  • Archived

My account wipe off overnight

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i chang… (read more)

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i change the password then i find out all my information is gone including all my save password.

Asked by talk2rasaq 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Firefox passwords

My windows got corrupted had to reinstall everything and this means i have lost my old Firefox account password is there anyway i can get all those saved passwords as i n… (read more)

My windows got corrupted had to reinstall everything and this means i have lost my old Firefox account password is there anyway i can get all those saved passwords as i need them. Any help would be great

Asked by Dudman 1 year ago

Answered by cor-el 1 year ago

  • Archived

FF keeps resetting the saved passwords

Hello, I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few. However I s… (read more)

Hello,

I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few.

However I still have the logins-backup.json on my main computer with everything inside. However when I replace the 'logins.json' by the content of logins-backup.json it's always reverted.

How can I replace all my passwords with the logins-backup.json content ?

Asked by piplopp 1 year ago

Last reply by piplopp 1 year ago

  • Archived

Losing Connection to Firefox Account Every Time Firefox Closes

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I g… (read more)

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I go into the Settings and go to the Sync section the page will refresh and suddenly show I'm not signed in. I will then attempt to sign back in, but after entering my password I just get stuck on the page with the circle spinning and a small banner saying "working." Once this happens, the only solution I've found is to open the Troubleshooter and use the Refresh option. This brings everything back, though I have to go through MFA hassle to get logged back in to my regular website. The problem is that every time I close Firefox, when I reopen it it's once again broken and I have to go through a Refresh again in order to be able to sign back in to sync.

Asked by kbartrum 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't Sign into Firefox. Stuck on "Working" and Not Sending E-mail

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show." I realized that for some reason I was no longer signed into F… (read more)

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show."

I realized that for some reason I was no longer signed into Firefox. I restarted my PC and it was fixed, but then did the same thing again and I was signed out.

I have 2FA and also changed my password just to be safe, but its still stuck on "Working" on the sign-in (unless I come to 'Help' section?). I did get to where it was going to send me a code in my e-mail and the e-mail isn't showing up either...so I don't know what to do.

I'd like to use Firefox, but right now without access to a number of features I can't. I've attached an image with where it gets stuck.

Asked by carl.m.j 1 year ago

Last reply by kbartrum 1 year ago

  • Archived

Cold sweat: recovery codes didn't work!

Hi there, I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for… (read more)

Hi there,

I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for decent security: 2FA, wrote down the recovery key and recovery codes.

As I changed the password recently (didn't re-generate said recovery strings), I expected the disconnected state, all right. So I proceed on entering my new password, and out of curiosity, decide to make as if I didn't have the 2nd factor on hand

The Firefox Sync dialog page now asks me for a "Recovery code" that's 10 digits long. To my great surprise, none of those I saved when first setting up the account worked! I know I didn't use any of them.

More, the terminology had me confused: when is a recovery key used vs. code? Both files contain "Recovery codes" in their name, besides, a "digit" is: "1 any of the numerals from 0 to 9, especially when forming part of a number." Nowhere in Firefox Sync a string of 10 "digits" generated: the "recovery key" is 32 character long, in 8 sets of 4 characters, and the "recovery codes", as I understood it, 10 "character" long (and there are 8 of them), number and letters, so not digits.

Why none of my codes worked? Would have it been necessary to generate a new set after changing password?

Asked by cubytus 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Update removed my settings and addons because of "Old" profile

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (read more)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update. If I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons and settings. I am able to usually manually move my bookmarks to the new profile via the files stored locally. I really need access to the settings and extensions, so it would be great if someone can help me to recover them. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update And I tried this https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Asked by reimoon 1 year ago

Answered by caspy7 1 year ago

  • Solved
  • Archived

Restoring all firefox data after password reset. will it work?

I need to reset my password and I have all my firefox files from "appdata/roaming//monzilla/firefox" but will I be able to restore all my data from it after the reset or … (read more)

I need to reset my password and I have all my firefox files from "appdata/roaming//monzilla/firefox" but will I be able to restore all my data from it after the reset or will the reset prevent anything? Will it work?

I want to be able to sync my data and know my password for this account.

I am aware that there is a guide for restoring profile data, but I dont know what happens after I reset the password and still try to restore the profile.

Asked by slashslash 1 year ago

Answered by cor-el 1 year ago

  • Archived

Disconnected from firefox sync after update

Hello, Recenetly, firefox updated and logged me off my firefox sync account, i do not remember the password and the only way i could get access back to the account would… (read more)

Hello,

Recenetly, firefox updated and logged me off my firefox sync account, i do not remember the password and the only way i could get access back to the account would be to reset my password in the cost of all my data i had on the account, which does not make sense because why would i want my account back if its gonna be empty with no data whatsoever, i would like to believe that theres an alternative solution where i dont have to lose all my logins and passwords.

Sincerely, Saad Cheddad

Asked by saad.cheddad.15 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox sync server reverse proxy not working

I'm self hosting a firefox sync server on unraid. If I set it up on the local network, it works. I use this public address in the docker container http://localhost:5000… (read more)

I'm self hosting a firefox sync server on unraid. If I set it up on the local network, it works. I use this public address in the docker container http://localhost:5000 and the about:config server as identity.sync.tokenserver.uri = http://localhost:5000/token/1.0/sync/1.5.

Now if I switch to my reverse proxy, I use this public address in the docker container http://firefox.mydomain.com and the about:config server as identity.sync.tokenserver.uri = http://firefox.mydomain.com:5000/token/1.0/sync/1.5. It does not sync. I get an error if I use that url in the browser link. If I make it http://firefox.mydomain.com/token/1.0/sync/1.5 (taking out the port number), my browser displays a json page. But if I remove the port number in the about:config and make it identity.sync.tokenserver.uri = http://firefox.mydomain.com/token/1.0/sync/1.5, it logs me out of the firefox account.

The reverse proxy is passing port 5000 through, so that is why not specifying it returns a valid browser page. The about:config seems to need the port specified to work. Otherwise I'm getting logged off. Is there a workaround to this?

Asked by firefox1812 1 year ago

Last reply by firefox1812 1 year ago

  • Solved
  • Archived

How to view all synched tabs from all devices

my computer broke about 2 months back and i am wondering if i can access the tabs from that device from another device since the original was synced (or i.e. is the a fun… (read more)

my computer broke about 2 months back and i am wondering if i can access the tabs from that device from another device since the original was synced (or i.e. is the a function in Firefox that lets me see all synced tabs from all connected devices)

going to the regular synced tab area there isn't anything from that computer there,

Firefox v.99.0

Asked by max.joho7 1 year ago

Answered by max.joho7 1 year ago

  • Archived

MY SAVED PASSWORDS ARE NOT SHOWING ANYMORE

Hello Everyone, I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my pa… (read more)

Hello Everyone,

I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my passwords there. What happened is I was using my laptop and wasn't aware that the charger is not plugged in. While working my device turned off because of no battery. I connected the charger and restarted my device like normal. After I opened my browser(Mozilla Firefox) and ctrl+shift+t to open all the recently closed tabs, I was amazed to see that it restored many old sites like 1.5 month old websites instead of the one's which I was using. However, the recently closed one's were showing in the history. I opened the tabs from history that I needed and started using it normal. I have using Mozilla Firefox for good 2 years I never felt the need to remember any of my passwords. Everytime I have to create an account on any of the sites I just create a password once, at the time of sign up only and then click on SAVE PASSWORD so I don't have to remember it. I am guessing this is the normal practice that everyone does or may be a cast majority. I was doing my routine work, I tried to login to my account using the same way like you put in your email in the email section and then click on password section and select the user/email you want to use a password for and sign in. BUT TODAY WHEN I FOLLOWED THE SAME PROCEDURE, IT DOESN'T SHOW ME ANY SAVED PASSWORD WHICH WAS QUITE SURPRISING TO ME. I OPENED THE PASSWORD MENU FROM THE TOP RIGHT AND I WAS SHOCKED TO SEE THAT THERE WE ZERO, LITERALLY ZERO SAVED PASSWORDS. I REALLY NEED HELP WITH THIS BECAUSE THOSE WERE SO MANY PASSWORDS LIKE SERIOUSLY SO MANY.

THANK YOU, AMIR

Asked by sheikhaamir2014 1 year ago

Last reply by cor-el 1 year ago