Firefox Support Forum

Good morning, I am using Firefox since 14 years, and all the time it has been my favourite Internet Browser and I advised every friend of mine to choose this internet browser. But I am afraid it's gonna change soon. I lost my laptop, it was stolen. I store my history from a couple of years, bookmarks, saved passwords. I had a backup by MozBackup on May 2019. On December I copied a profile as it was written in your guides: (https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles) I copied everything from: %APPDATA%\Mozilla\Firefox\Profiles\ I hadn't investigate what is inside. And after i bought a new laptop I had many problems with Firefox, can someone explain me please: 1. I couldn't login to Sync, due i hadn't remembered my password - ok its my fault, but when i wanted to reset i would lose all my data?! Why is that? I can understand due to its encrypted but... Luckly after some combination i recovered my password. 2. So i copied my profile as it was written in your guide, and i hadn't investigate what is inside. Now when i tried to copy my whole profile its not working, why? Well, i checked and there were no file: places.sqlite . I have no clue why, so my backup from December is lost. 3. You informed people about Syncing, why there is nowhere information that you syncing history, yes, but only 2 months??!! You claim that we will have bookmarks, saved passwords, cache and history yes thats true, but history for only 8 weeks..... I understand that it has many bytes to store, but it should be somewhere information about it! If i would knew that i would be more prepared for lost, and did more often proper backup by MozBackup. I feel now very frustrated about this situation, and first time after 14 years I'm very, very disappointed with Firefox. Can someone explain me please, why is that? Thank you for reply! Kind regards

I can manage my synced passwords that were synced through Google Chrome browser if I sign into my Google account on https://passwords.google.com/

Does Firefox have any website like that for managing synced passwords?

Hello there,

I am going crazy over this. Everytime I restart my computer/restart firefox, firefox logs me out of the firefox sync. i saw the other help articles related to this topic where you have to go to the preferences and the history section with the cache and make sure cookies still working but that did not fix it. I have been trying for a couple hours someone please help because I have to relogin to everything everytime I turn on computer and redownload all browser extensions.

Hello,

Unfortunately, my mate used CCleaner to clear my PC and didn't unchecked "delete history" from Mozilla... So I have lost everything, cache, history, etc. We use the "light" cleaning, not the "secured" one.

I thought that I may be able to restore it with Mozilla Sync but I didn't find anything else than my bookmarks and the tabs on my other device...

I even tried to restore some of my old backup-restore files with Recuva but I was not able to do so.

Am I screwed or is there an option?

Thanks for your help!

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B:

• Already exist a firefox account associated with email B
• When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset.

Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case.

How could I make a firefox account for my email B?

I am trying to add a secondary email address to my firefox/sync account but there is not button to add a new address. Help articles state that there IS a button, but I don't have one. Thanks.

I use 3 separate computers, all shared. I created a firefox account to have access to my bookmarks,history,etc on all computers. I thought it would be like my own user account but it is syncing all data. Is there a way to keep my browser data separate from others?

Hi! I have 2 apple computers running high sierra with updated versions of Firefox. The "laptop" has all my current work on it in Firefox using 7 browser windows with 60 tabs open. How do I get all that to open on the other computer "desktop?" On the desktop, the Firefox "synced tabs" sidebar is open and showing all the laptop open tabs...

I am logged into the same Firefox account on both computers which have different names in my Firefox account.

THAAANKS!!!

I reset my computer. When I reloaded Firefox and tried to sync my bookmarks and passwords, the password I had written down to sync into my Firefox account did not work. I saw that if I reset it, my bookmarks and passwords MIGHT be lost. Then I discovered it was possible to create a Recovery Key to retrieve them, but guess what, you had to sign in to your account to get one, which, of course, I could not. I tried to find a help phone number, but you guessed it, no luck. I then took the chance and changed my password and all of my passwords and bookmarks are gone. Would it not be possible to talk to someone who could help me access the passwords and bookmarks? They must still be on a server somewhere.

Hello, After the new update of Firefox Yahoo is not showing correctly. please look at the screen shot. Do you know why? Thank you for your answer and your time best

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data?

I have tried this from a previous question https://support.mozilla.org/en-US/questions/1242818

Set services.sync.prefs.sync.lightweightThemes to False, but this does not work.

Did it on both macOS machines, closed and restarted the browser, and changing the theme on one browser ends up changing the theme on the other machine.

Is there any way to have to separate themes on two different machines?

Thank you!

Hi Firefox,

I have some trouble with Firefox Sync. Since I use 2 laptop 1 month ago my active login always close and must to repeat login. My Firefox setting has auto clear browsing history after I close the browser but I uncheck the active login button. Before that I never meet with this case, even when I use 3 more device.

Regards, Lukman H

As explained above, I've been using the Firefox Multi-Account Containers add-on since it came out I think, never had a problem till after the latest update (74.0 on Windows 7 64-bit.) Something is wrong with how the Sync works for this add-on, because I keep deleting Containers but they come back instantly and sites open up in them instead of opening in No Container. Please help!

I purchased a new device, but the bookmarks are not syncing like it has on prior devices. I have confirmed all setting are exactly as they were previously. No matter what I try, I can't get my bookmarks to join me on my new device. Is this a known bug?

I initially just wanted to get some ad-blocking program to keep down the volume of all the flashing ads showing up on webpages. I'm working with a new laptop computer, and my old laptop had been "tweaked" with some Mozilla extensions (?) to address this, and I wanted to get the same on my new laptop. So I opened the application menu - the 3 horizontal bar icon, top right. First thing at the top, it asks me to sign in. Honestly, I don't think I ever did this. So I used one of the many secondary email addresses I use for this type of thing, put in a password, and created an account. Up popped a screen saying, "This Firefox is connected". Then down below, it said, "Sign in to Firefox on another device to complete set-up". Ugh, really? Ok, fire up the old laptop and open up Firefox and sign in using the same email and password. Here's where I get lost - up pops a screen that says, "Connect another device". Then down below it says, "Open the code scanner on your Firefox app and show code when ready." And there's a "Show Code" button down below this. But I'm hesitant to press it, because I don't know what my code scanner is, I don't have a flatbed scanner (if that's what they're talking about), my phone is broken (part of the reason I have a new laptop today), and I don't see any Firefox apps called "code scanner", and nothing in the help community that I can find about code scanning. So what the hell? I can't be the only person who's gone down this rabbit hole...

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my screen often and I wouldn't want to accidentally leak my email and/or any other sensitive information.

Is it possible to make Firefox display my username instead of my email, or make it go away completely without losing functionality? Thanks in advance!

Trying to access Sync. Firefox does not recognize password it saved, even though Sync is working. There is no Master Password set. The same password is saved on other devices (laptop, Android tablet, Android phone). Without being able to login, cannot change password, etc. I really don't want to lose my roughly 300 log-ins.

Any ideas?

Hello dear Firefox community,

I'd like to sync my Firefox of my Windows 10 and Ubuntu 20.04.1. The only option available for me in the sync menu is to scan a QR-code which does not work in dual boot system. Do you have any ideas what to do? Thank you very much already! -Jo