Firefox Support Forum

My Firefox Sync is failing to connect (error.login.reason.network) and I am running through all the solutions available here as well as checking local LAN issues, but each time I make a change am I supposed to just for the next sync? How often do they happen? Can the timing be changed? There is no support article on forcing a sync or on watching it sync.

Hi, i have just recently started having an issue with Sync on my desktop. My associated Android and Mac Laptop do not experience any issues when attempting to sync, but the desktop constantly gives the same error. I have tried unpairing the desktop, clearing all files, restarting and then adding the desktop to sync once again, but the error persists.

All of the bookmarks on the desktop have vanished, but are still in my sync data and have no problems being viewed on the other paired devices. This also tells me that the issue isn't the sync server and is something unique to the desktop machine.

I am hoping that this won't require a reinstall, but if all else fails, it is an option. I will try to attach a log file once i have submitted the question.

since i can't get my firefox bookmarks to sync, my next option is to sync from safari-- is there a way to do this? PS-- has anyone else had problems with firefox not recognizing their email/ password login?

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" and "Pair a device". Everything else leads to a dead end without access to a recovery key or being able to manage the account.

After a troubleshooting re-set on my windows pc my sync is no longer active. when i try to reactivate it on the tools drop-down i see two options: 1) "set up sync" which gives me the options of "create a new account" or "i have an account") or 2) tools --> options --> options --> sync which gives me the choices "set up firefox sync" or "pair a device." on my existing/previously paired device (a mac) the tools menu shows only a "sync now" choice. none of the available choices seem to fit so how do i proceed to get an existing sync account working on my windows pc? the instructions, if any, on doing exactly this are vague. i do have my sync account email, password and recovery key. sorry if i am missing something here. thank you.

This morning when i opened firefox i noticed that i lost all my saved passwords.When i tried to sign in with my sync account it simpliy says that unexpected error.

Firefox no longer seems to be syncing my bookmarks among devices. In particular, the bookmarks I add on my work iMac do not sync to my android phone or my home macbook pro. I have done the following things to attempt to get things working:

1. Turned off firefox sync on all devices and then back on. 2. Deleted my firefox sync account and recreated it. 3. Deleted and reinstalled firefox on both my android phone and my macbook pro

I have also gone to about:sync-log and see that I seem to have lots of sync errors. I've attached a screenshot of the sync-log screen. I can't seem to attach the txt file of the latest error log, so I'm attaching two screen shots of it as well.

If anyone can help me out, I'd certainly appreciate it!

Edit: Here's a pastebin link of the error log: https://pastebin.mozilla.org/9086433

I like using sync but I only want to use it WHEN I want to use it. I don't like having Firefox ask me each time I open it, to log in to sync (Sync encountered an error while syncing... will automatically retry..." every time I open Firefox.

Is there a way to stop this annoying warning and go back to just signing in when I feel like it? This is getting too much like Chrome/Google - where they force you to do things their way instead of letting you do things as you please. Using latest Firefox.

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my saved bookmarks are showing.

I just bought a new laptop and was trying to sync the bookmarks from my old one to my new. They both are running the same version of firefox and have been using the new sync. However, when I logged in nothing happened. All my info doesn't transfer.

Hello,

I am trying to reset my password for Firefox sync with no success. When i enter my email address and hit "next" i get "Unexpected error". I don't want to create a new account with a different email address.

Any help is appreciated.

Hi,

I had to completely back up my computer and reset it to factory settings. Before I did so, I used Firefox Sync and made an account so that I would not have to reinstall everything manually. Now I do not know how to get the information back on to my computer.

I do not have any other devices that I have synced the information to. I just want to download the information back on to my very same computer. How can I do this?

I have done all the procedures outlined to make sync work. I am still getting this error message. Like another user, mine started after the last upgrade. Does anyone have a fix for this? Thanks all for reading and any helpful advice. (Disable sync is NOT helpful.)

In July, I first installed Sync on my PC (Windows 7), my smartphone and my tablet (both Android 4.2.2). It worked perfectly, with all bookmarks, history and tabs synchronized, and proved useful during holidays as I was only left with my Android devices.

I haven't been using Firefox much with my Android devices lately, but yesterday, when I checked their bookmarks, I realized they were out of sync with my PC's bookmarks.

I have been through all the tips offered on this site (unlinking, updating, re-linking...), with limited success : the history of the various devices in synchronized, but NOT the bookmarks.

I tried to create a new account with a new email address, but I am still waiting to receive the email for verification (although the email address works fine). Therefore I have deleted my 'old' account and re-created a new one, with the same email address.

Any clue as to how to synchronize the bookmarks?

Hi, I have a new laptop that runs Windows 10. I'm trying to sync it with the old one that runs Windows 8.1. I start sync but nothing happens (no history, no bookmarks, no anything). They both have the newest Firefox installed. I have tried everything I've found on this forum, including e.g. from here https://support.mozilla.org/en-US/questions/1090681 but nothing seems to work. I have also uninstalled and reinstalled Firefox on this new laptop, changed passwords and basically tried it all. What to do now?

Exactly what it says on the tin.

Why can't I log-in to Firefox Accounts to set up Sync from my laptop PC? FF30+ keeps telling me to Please enable cookies; cookies ARE enabled, and I already tried Safe Mode. This has been happening ever since the new Sync was implemented, so I'm guessing around FF 30. I am now up to FF version 34 and it still isn't working. I have not been able to sync since the "update."

Problem #1: Going to about:accounts and clicking on the blue Get Started button opens a blank screen. There isn't even a prompt about cookies. It's just blank. Screen shot attached. This is before add-ons are disabled. If they're disabled in Safe Mode, we go to Problem #2.

Problem #2: I skimmed a thread (https://github.com/mozilla/fxa-content-server/issues/1017) and tried logging in to Sync through accounts.mozilla.com instead, but though the screen doesn't turn blank while add-ons are still enabled, the "Enable cookies" warning is as far as I can get. Going to about:accounts in Safe Mode has the same result. I have cleared all my cookies and my cache, restarted FF multiple times with and without add-ons enabled, and still nothing. I have browsed this support forum for similar questions, and while other people are having the same issue, none of the other threads have been resolved yet. Several FF versions later, this is way too long for this issue to still be unresolved.... Screen shot attached.

I know where Firefox's cookie manager is located, and I have toggled all the settings. I even allowed third-party cookies (though I really shouldn't since they're pointless). No difference. Screen shot attached.

I looked in about:config and searched for the word "cookie" in the names, but even doing that is pointless for me since I'm not a programmer and hence ignorant in what all these settings actually mean. Screen shot attached.

I'm at the end of my rope here, guys. It's been months. A year. Maybe more than a year; I don't even know anymore. I just got a new device and I don't want to add all my Firefox information to it one-by-one. There doesn't seem to be any way to contact Mozilla directly, so.... Someone help, please....

I have no other devices other than my desktop computer. I plan to do a clean install and I want to know how to save my bookmarks on Mozilla, so when I reinstall it on the clean computer, my bookmarks are still there.