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My email address is in use by another Firefox account user?

I just tried to add a secondary email address to my Firefox account and get an error message stating that this email address is in use by another Firefox account user (al… (read more)

I just tried to add a secondary email address to my Firefox account and get an error message stating that this email address is in use by another Firefox account user (already verified by another user).

Is there a way of finding out which account it is registered to? I can't recall ever using this email address in Firefox before?

Thanks

Asked by Grant Prowse 1 hour ago

Account Reset

So I tried to update my email address on my account and it says I already have an account with that email. I tried to log into that account but it apparently had 2FA in p… (read more)

So I tried to update my email address on my account and it says I already have an account with that email. I tried to log into that account but it apparently had 2FA in place that I cannot recover. I don't care at all about any of the sync data that is in the account tied to that email, is there really no way to have the account deleted so I can reuse that email address?

Asked by Sean Fagundes 10 hours ago

Missing device in synchonized device list to transfer tabs

I have two computers: one personal (HP), one from my work (MBP). I quit my job a few weeks back but still had my MBP in case they needed something. I continued to use it … (read more)

I have two computers: one personal (HP), one from my work (MBP). I quit my job a few weeks back but still had my MBP in case they needed something. I continued to use it and I had to return it back yesterday.

I synchronized my tabs using Firefox Sync on the MBP and could see them well on my HP. I formatted the MBP and returned it, without disconnecting my Firefox account. I got back home and tried this morning to load on my HP the tabs I had on my MBP, but it is not listed anymore. (Surprisingly, some other device I didn't touch for 2 or 3 weeks is still listed, even though it's not connected.) I tried on another device to connect my Firefo account, thinking it would propose me to open a session have somewhere else, but the MBP session isn't listed there either.

I can't lose all the researches I made during the last few weeks :S I turned my side project into a full time job, I need them.

Is there any way to retrieve somehow the tabs I had open on the MBP? Is there a way to get from the Sync server any copy they have for my devices? Does Firefox writes to disk what it gets when listing the data of synchronized devices, so I could try to look into the deleted files on my disk?

Help or ideas much appreciated!

Asked by jg.buret 15 hours ago

Not syncing between computers

Since the latest upgrade, Firefox is not syncing tabs between computers. It recognizes that the computers are synced, but there is no longer an option to go to tabs on t… (read more)

Since the latest upgrade, Firefox is not syncing tabs between computers. It recognizes that the computers are synced, but there is no longer an option to go to tabs on the other computer.

Asked by platonicadv 23 hours ago

I signed in but nothing restored (bookmarks, addons, passwords ..etc)

Hello, I've been using Firefox for really long time , and I'm the guy who usually install fresh system every couple of months today I fresh installed firefox and signed i… (read more)

Hello, I've been using Firefox for really long time , and I'm the guy who usually install fresh system every couple of months today I fresh installed firefox and signed in , got the code to email , confirmed but nothing synced , tried to close the browser and reopen it but still nothing came out tried to sign out and resign in , still nothing I checked my firefox account on my "firefox for ios" , I can see everything is there (bookmarks) so what should I do to restore everything ? thanks in advanced.

Asked by Bassel Taljo 3 days ago

Last reply by Bassel Taljo 2 days ago

[Account] Unable to remove duplicate phone

This is about my Firefox Account in general, not specific to a product. I just looked into the devices logged into my Firefox Account and noticed that my phone is in ther… (read more)

This is about my Firefox Account in general, not specific to a product.

I just looked into the devices logged into my Firefox Account and noticed that my phone is in there twice. I think this happened because I used Firefox Nightly and Firefox Preview Nightly. When I tried to disconnect the old duplicate there is an error message "Invalid parameter: refreshTokenId" in the popup about the reason. So I can't remove the duplicate.

Asked by Fabian Gurtner 2 days ago

Firefox tabs not syncing between iPhone and macbook pro

Hello! While I do have 97 tabs open in Firefox on my iPhone, NONE of them appear in my 'Synced Tabs' Sidebar in Firefox on my macbook pro. To allay the immediate and obvi… (read more)

Hello!

While I do have 97 tabs open in Firefox on my iPhone, NONE of them appear in my 'Synced Tabs' Sidebar in Firefox on my macbook pro.

To allay the immediate and obvious questions: + Yes, I'm running the most up-to-date version of Firefox on my mac (76.0.1) and on my iPhone (version 25 with no additional update available on the App Store) + Yes, I am signed-in on both devices. + Yes, I am signed-in to the SAME account on both devices. + Most surprisingly: YES AND YES, I can SEND a specific TAB from the mac to the iPhone as well as SEND A--ie ONE at a time--TAB from the iPhone to the Mac. Whaaaaaat... why??

(a quick PS: the all-caps words are all-caps-ed for emphasis on how unbelievable this is--I'm far more surprised than I am angry; I have faith in the Firefox community being able to solve this)

To reiterate, despite the situation described above, ZERO tabs appear in the list of Synced Tabs! There is a (fairly meta) screenshot attached below which shows the empty Synced Tabs Sidebar.

THINGS I have ALREADY tried: 1) I have tried signing out and signing back in on the Mac. 2) I have tried pressing/running a 'sync' on both devices. 3) I have searched for archived help files and found one suggesting I look for a "userChrome.css" file in the profile folder buried in the hidden view of my ~/library--I did this and found no such file. 4) I tried signing out and clicking on the 'sign-in to sync tabs' button IN THE Synced Tabs Sidebar ITSELF; I was able to login but... no change. 5) I tried RENAMING BOTH devices. The renaming synced on both sides, but THE TABS ARE STILL MISSING.  :/

I've run out of immediate ideas... I turn to you, here, for help. Please help.

Cheers, MitzvahGuy

Asked by MitzvahGuy 3 days ago

Last reply by MitzvahGuy 2 days ago

FireFox Sync Error

As of today my Firefox won't sync across my Account and after checking my Logs i've found this: 1590314778759 Sync.Status DEBUG Status.login: error.login.reason.server =&… (read more)

As of today my Firefox won't sync across my Account and after checking my Logs i've found this:

1590314778759 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1590314778759 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1590314778759 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1590314778759 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1590318378759 1590314778760 Sync.ErrorHandler ERROR Sync encountered a login error 1590314778760 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1590314778760 Sync.SyncScheduler DEBUG Next sync in 4152050.966959851 ms. (why=schedule) 1590314778762 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1590314778762 Sync.Service DEBUG Not syncing: login returned false. 1590314778762 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

but i actually have no idea what that actually means?

Asked by SoH.ch|HF_Martini6.zh 3 days ago

Last reply by SoH.ch|HF_Martini6.zh 2 days ago

History of the synchronized devices - Firefox Sync

Hello everyone, I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the e… (read more)

Hello everyone,

I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the exact date when I've removed this synchronization ? It would help me a lot to know that.

Also, is there a way to know from which device bookmarks/history/preferences have been added/modified. I'd like to show that all the bookmarks I've added to my account have been added from my current device.

Thanks a lot for your precious help, Best regards, Quentin

Asked by quent.mondot 4 days ago

Firefox Sync does not work after waking up computer from sleep mode.

Firefox sync never works after waking up computer from sleep mode. I always use my computer with sleep-mode, I rarely shut-down my computer. So I never terminate my Firef… (read more)

Firefox sync never works after waking up computer from sleep mode. I always use my computer with sleep-mode, I rarely shut-down my computer. So I never terminate my Firefox sessions or close it completely. After waking up computer from sleep mode, You are expected to continue working from where you left off. So you continue to sync your bookmarks and so on. But Firefox Sync never synchronizes your bookmarks or data in the situation after waking up computer from sleep mode. It is a big problem. I think Firefox sync service can not handle or recognise the computer sleep-mode.

Asked by Mekin 4 days ago

saved logins

I uninstalled Firefox and deleted the folder from a computer I was going to give away, then I reinstalled Firefox. Now none of my computers has any saved logins or websit… (read more)

I uninstalled Firefox and deleted the folder from a computer I was going to give away, then I reinstalled Firefox. Now none of my computers has any saved logins or website links.

Asked by Davidov 5 days ago

Last reply by Davidov 5 days ago

sync unexpected error

I am using tenfourfox on my iMac g4 and Firefox for Mac on my MacBook Pro. I wanted to use the sync so I could share book marks and things with My iMac g4. I made the acc… (read more)

I am using tenfourfox on my iMac g4 and Firefox for Mac on my MacBook Pro. I wanted to use the sync so I could share book marks and things with My iMac g4. I made the account on my Mac Book Pro and the went to sign in on My iMac g4. I entered my email then it came back with the unexpected error.

I looked at other posts from TenFourFox with those that had this error and they said it was on the sync side not software of TenFourFox.

Could you please help

Thank you

Alan

Asked by alapg1017 6 days ago

Last reply by alapg1017 5 days ago

I can't sign in to firefox for some reason,

Already tried resetting, restarting with addon disabled, refreshing and updating The login page just keep loading and loading Been happening for the last 2 weeks or so P… (read more)

Already tried resetting, restarting with addon disabled, refreshing and updating

The login page just keep loading and loading

Been happening for the last 2 weeks or so

Pls help/tip

Asked by rafi_156 2 weeks ago

Last reply by rafi_156 6 days ago