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  • Archived

Firefox Sync: does changing the firefox account password re-encrypt the sync'ed data?

I have been using sync from day one: best thing ever regarding my productivity. AFAIK, credentials get encrypted before sent to the FF cloud, using information derived fr… (read more)

I have been using sync from day one: best thing ever regarding my productivity. AFAIK, credentials get encrypted before sent to the FF cloud, using information derived from my password.

Short version: what happens when I change the Firefox account password?

Long version: I'm thinking of replacing my current password, with a very long one. If I do so, will there a re-upload of my data take place? Will my credentials on the cloud become harder to crack (assume that the new password is longer and more complex).

Asked by Michail Pappas 1 year ago

Last reply by Michail Pappas 1 year ago

Synching desktop and mobile Firefox bookmarks

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop b… (read more)

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop bookmarks" and vice versa the phone bookmarks are in folder "Mobile bookmarks" in my desktop Firefox. Is this normal behaviour? I would expect them in one common folder to have a seamless synching.

Best regards, Walter

Asked by Walter.Spermann 3 months ago

Last reply by jonzn4SUSE 3 months ago

Sync not working - is there a tab limit?

My firefox just crashed and despite having sync active, saved ZERO of my dozens of tabs. in restarting, i see that despite sync still "on", it is only syncing a handful o… (read more)

My firefox just crashed and despite having sync active, saved ZERO of my dozens of tabs. in restarting, i see that despite sync still "on", it is only syncing a handful of tabs, and doesn't even update when i do so manually. am on a windows machine, but use firefox on two of these in addition to android.

will be switching to brave full time without Mozilla's help here.

thanks, z

Asked by zoi1945 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Archived

Firefox bookmarks & Passwords

Hello. Last night i had to reinstall windows and i lost everything. but in firefox i have loged in and synced. its also synced with my safari browser on my phone. is it p… (read more)

Hello. Last night i had to reinstall windows and i lost everything. but in firefox i have loged in and synced. its also synced with my safari browser on my phone. is it possible in any way to get my bookmarks and passwords back? because everything is gone and the profile folder only shows dates after i installed firefox again!

Best Regards Kaveh

Asked by ari0a 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Syncing Firefox browser on iMac and MacBook Pro

Howdy, I just need to sync Firefox on my iMac and on my MacBook Pro. But this is surprisingly difficult to do. [[this page|https://support.mozilla.org/en-US/kb/how-do-i-s… (read more)

Howdy, I just need to sync Firefox on my iMac and on my MacBook Pro. But this is surprisingly difficult to do. [[this page|https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer]] says to "click the 'Sign In' button next to 'Sync and save data'". It shows a handy little screenshot of a Sign In button, but I cannot see said button or the Sync and save data button even though I'm signed in to Firefox. This page gives me a handy QR code to sync Firefox on my mobile device, but I want to sync Firefox on my laptop. This page [[about:preferences#searchResults]] ] says "Sorry! There are no results in Settings for 'sync'". (Why ever not?)

It seems it should be very easy to sync Firefox between two computers; indeed it should be blindingly obvious, but it's not. What am I missing here? Thanks in advance for your help.

Asked by fluckiger 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Can't sync Firefox on new install of Windows

As per the subject. Had to reinstall Windows 10 on my machine cos of a glitch. In the past, never had a prob with Firefox syncing to a new machine, but it didn't this tim… (read more)

As per the subject. Had to reinstall Windows 10 on my machine cos of a glitch. In the past, never had a prob with Firefox syncing to a new machine, but it didn't this time & I can't work out how to do it??

Asked by Anya 1 year ago

Last reply by Anya 1 year ago

my containers are gone and i'm back to the defaults

Yesterday on my linux computer I noticed that my container setup ise back to the default setting. Now I'm using my windows laptop, and it is als back to the defaults. I'… (read more)

Yesterday on my linux computer I noticed that my container setup ise back to the default setting. Now I'm using my windows laptop, and it is als back to the defaults. I'm afraid the same thing will happen when I start using my windows desktop. Should I poll the network cable and delete my firefox sync data, so I can hopefully save my containers setup? Or is this not going to help, and I'm fucked anyway :)

Asked by rolingmetal 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved
  • Archived

Just did a factory reset on my computer and can't access my old firefox account.

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email. All my bookmarks and extension set up… (read more)

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

Asked by Froggy_D 9 months ago

Answered by cor-el 9 months ago

  • Solved
  • Archived

Lost access to 2FA device and backups codes

I can prove that I'm using the same e-mail address but with different domain thus making the last statement from [[an article here|https://support.mozilla.org/en-US/kb/wh… (read more)

I can prove that I'm using the same e-mail address but with different domain thus making the last statement from [[an article here|https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication]] invalid.

Any idea how I can contact Mozilla to restore access or delete my account to recreate it again? Cannot find an e-mail address to create a ticket :( I don't want to use custom e-mail domain for Firefox account.

Thanks!

Asked by pavlo3 1 year ago

Answered by cor-el 1 year ago

  • Archived

Problem withs sync

hello I just lost all my data on account of Firefox , after log in i dont have any passwords/history and all my bookmarks. Please can You help me ? Thank You Re… (read more)

hello

I just lost all my data on account of Firefox , after log in i dont have any passwords/history and all my bookmarks. Please can You help me ?

Thank You

Regards Cezary Salata

Asked by cezary.salata 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Just can't get passwords to sync

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Fir… (read more)

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Firefox. Have double-checked settings on both devices, tried forcing a manual sync from each to the other, all to no avail. Any ideas on what I need to do differently? TIA.

Asked by John Locke 11 months ago

Answered by John Locke 11 months ago

Different passwords across synced devices - safe way to resolve?

I've spent a long time tidying up the passwords on my main PC. Every so often I did a manual sync too. I also imported into Edge occasionally and I noticed a few sites' … (read more)

I've spent a long time tidying up the passwords on my main PC. Every so often I did a manual sync too. I also imported into Edge occasionally and I noticed a few sites' details there that I had deleted from FF. Strange! Anyway, I finished the tidy up and went to my Android phone (set up to sync) and did the sync there and it looked OK. I then had the idea to look here for the 'extra' one I had seen in Edge and sure enough it was there! I also noticed lots of others I had deleted from the 'Master'. Changes to passwords had been replicated successfully though. What is the logic for syncing in these instances? I then signed out of FF on the phone to stop the sync and deleted one that was common to both and then signed back in and synced - it did delete it from the PC when I synced that. This makes me nervous to delete them all from the phone when signed out and syncing upon re-connect. So, what is the safe way to make the password details from the PC be an exact copy on the phone - no extras?! My thoughts were to disconnect the phone (but hoped it would remove things), delete the details manually if required, sign back in and re-sync. But I don't want to risk the sync actually wiping out the contents of the PC! Thanks! TL;DR - how can I safely remove the synced contents from one device and then resync it. Currently, the contents across devices is different after a sync.

Asked by SJW211 2 months ago

Last reply by SJW211 2 months ago

  • Solved
  • Archived

For 2FA, I used a code generated by Google Authenticator to enter my account - but codes are rejected

Recently I activated 2FA on Firefox. I scanned the barcode by Google authenticator, to make it my code generator. I'm now trying to enter Firefox on my laptop. After ty… (read more)

Recently I activated 2FA on Firefox. I scanned the barcode by Google authenticator, to make it my code generator.

I'm now trying to enter Firefox on my laptop. After typing my password, when I try to enter one of the generated Google Authenticator codes, I constantly get a response "Invalid code".

I had to use one of the backup codes (out of the 8), and managed to enter my account on the laptop, but none of the logins and passwords were found there (it's empty).

My first question is why does Firefox reject the codes received from Google Authenticator (do I have to cancel my 2FA and define it once again? but I did everything by the book, with GA, and it seemed fine the other day).

My second question: I finally managed to enter my account with one of the eight backup code. Why are there no passwords etc? Aren't they automatically drawn from my usual (existing) account?

The laptop runs Win 10. I installed the 2FA on my main computer, which runs Win 11.

Thank you very much in advance, Eldad

Asked by Eldad S-firefox 9 months ago

Answered by Eldad S-firefox 9 months ago

  • Archived

Edge Case for Data Loss (Firefox Settings, Extension Settings, Sessions)

Labelled as "Firefox Sync" as it may be involved, as the only preserved data is seemingly what comes through firefox sync. Hi all, My C drive filled itself with 50GB o… (read more)

Labelled as "Firefox Sync" as it may be involved, as the only preserved data is seemingly what comes through firefox sync.

Hi all, My C drive filled itself with 50GB of Crusader Kings 3 crash logs.

While the drive was (unknowingly) full, I opened firefox. Firefox was...wonky...and instantly I could tell something was wrong, as my speeddial homepage was missing all the sites. My best guess is that, in the worst timing ever, firefox sync chose this time to sync. I immediately cleared space on the drive, and restarted firefox. No extension data recovered. I restarted the PC. No extension data recovered.

I began following Firefox troubleshooting steps, such as checking about:profile. Other profiles are present, but each lacks any extensions or extension data. I widened my search with Everything, to search everywhere for any waylaid installs or profiles that may hold backups. Specifically, prefs.js, extensions.json, firefox.exe (incase I was somehow running a non-default install location) or any sign of other installations. I did find some hits, but none had extensions installed.

Perhaps useful, my FF profile weave folder is populated with many CORRUPT files, and the 'failed' folder lists addons, bookmarks, clients, extension-storage and prefs from it's most recent sync. Perhaps this is the result of trying to write to a full disk?

This is mostly an exercise of curiosity now, as the developer of Group Speed Dial (Juraj Mäsiar) helped me recover from their own backup system seperate from the Mozilla Preferences. I have an easy way to see if any backup file has the correct data, as I have many settings that are instantly visible.

Useful info: Antivirus - None added (Windows Defender) FF Version - 111.0.1 (64-bit) Profile - default-release

(Moz Helpers, the remainder of this post is irrelevant, and purely to help future travellers) If a weary traveller comes across this post in the future, I gift you my knowledge from the year 2023 of Group Speed Dial. At this time, the way you access the backups on your system is to navigate to the Group Speed Dial homepage. If you are on the default homepage, you should find the option to set it as New Tab or Homepage in Firefox settings. Next, as you face the oblivion of an empty dialler page, click the Burger Menu (top-right for me) for the extension. NOT the firefox burger menu, the one as if you were clicking a menu in a website. For me, the Fourth option is History/Backups. This is a new-ish feature from the developer, so don't be surprised if it move around...be they seem very proud of it, so I imagine it lurks somewhere!

If you just want to recover your extension list, at this time you can find a complete list of everything by examining extensions.js, extension-settings.js and extension-preferences.js. There is a tool online for helping parse into a human readable table, but I would not rely on it, and instead look into a generic JSON formatter to make the data human readable. The site is jeffersonscher.com, which has a extension file reader here https://www.jeffersonscher.com/ffu/extensionsjson.html

Have a nice day all!

Asked by firefox.92vtv 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Which files I need to recover my password?

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case: I use `firefox-sync` to manage all … (read more)

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case:

I use `firefox-sync` to manage all my logins information and firefox-sync's password is the unique password I save manually.

Currently I has problems with my O.S and I decided reinstall it. But also I have 2FA enable for mostly of my accounts, and firefox-sync is not the exception, and firefox-sync's 2FA is based on my gmail, so when I tried get logged on firefox-sync, firefox asks me for my verification code, but my verification code is in my gmail, and my gmail's password is in firefox-sync.

So I lost access to all my accounts, I lose my gmail, github, gitlab, stackoverflow, discord, etc etc... :'(

From the gmail side, I tried all that gmail let me try but unsuccessfully.

So, the only possibility that I see, is recover the information of the formatted partition and rebuild the previous state of Firefox. I mean:

Reading about firefox loggins, and taking a look to firefox's workdir (`$HOME/.mozilla`), I see firefox saves login's info in a json file located in `$HOME/.mozilla/$profile$/logins.json`.

So the basic idea is with a data recovery tool, try recover `.mozilla`s directory and replace it over the current environment so when I start firefox can get access to my login's info. But I'm not sure how much it is possible to recover the whole directory, and if is not posible, my question is:

What files next to `logins.json` should be my recovery targets to replace inside the `.mozilla` folder in order to reconstruct my accounts login information?

Asked by 04l3xxxx 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My passwords between Android and Desktop don't sync.

Hi, I have read through some of the past similar issues with passwords not syncing across devices and the only official answer I seem to find from the Firefox team is t… (read more)

Hi,

I have read through some of the past similar issues with passwords not syncing across devices and the only official answer I seem to find from the Firefox team is to "manually or force sync"...

However that does not work. I have just saved a new login on my mobile, I have manually synced or "sync now" on both my mobile and desktop, restarted both devices and still...this login does NOT appear on my Desktop.

So please help! For all I know there could be other logins saved on my mobile that don't appear on my desktop and vice versa.

I do not want to uninstall Firefox.

Kind Regards, Alex van der Merwe

Asked by avdmerwe33 1 year ago

Last reply by cor-el 1 year ago

All of my saved passwords disappeared

I noticed that on my laptop a few days ago I only had 12 passwords dating back to about September 2023 but previously I had had upwards of 80 saved passwords in my Firefo… (read more)

I noticed that on my laptop a few days ago I only had 12 passwords dating back to about September 2023 but previously I had had upwards of 80 saved passwords in my Firefox account. I didn’t think too much of it because all of my passwords were still available on my desktop and my mobile devices. however I checked yesterday and the same thing happened to the rest of my devices. Only 12 recently saved passwords were available. while troubleshooting I may have made the problem worse because now there are no saved passwords. Is there any way I can restore my 80+ passwords so that I don’t have to go through and reset all of them one by one which would be very time-consuming and annoying. Any help would be appreciated please please please thank you.

Asked by Kai Stephenson 5 months ago

Last reply by Kai Stephenson 5 months ago

  • Solved
  • Archived

password recovery

My laptop crashed last night I had to reboot windows. I had a lot of passwords saved on my firefox browser How can i recover these passwords? I need them to run software… (read more)

My laptop crashed last night

I had to reboot windows. I had a lot of passwords saved on my firefox browser How can i recover these passwords? I need them to run software for college

Sincerely Ben Martens

Asked by MartensBen 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago