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Firefox closing on startup

I'm not getting a crash report, it just closed on random and whenever I started it up, it closed again. Is this an issue that others are having with Firefox for Windows … (read more)

I'm not getting a crash report, it just closed on random and whenever I started it up, it closed again.

Is this an issue that others are having with Firefox for Windows 8.1 or is it a virus I should be looking out for?

Asked by RobbyBloom 2 years ago

Last reply by FredMcD 2 years ago

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Can't open any page after update to version 64

On a machine using windows 10 home, after updating firefox to version 64, any page or tab open is not shown. Even firefox options cannot be shown. Tried to start in safe … (read more)

On a machine using windows 10 home, after updating firefox to version 64, any page or tab open is not shown. Even firefox options cannot be shown. Tried to start in safe mode, reinstalling a fresh version of firefox.

Console shows the following: uncaught exception: Protocol error (unknownError): Argument 1 of InspectorUtils.getAllStyleSheets is not an object. XHRPOSThttps://incoming.telemetry.mozilla.org/submit/telemetry/4f606c3f-8458-4782-bca4-5db392721d64/main/Firefox/64.0/release/20181206201918?v=4 [HTTP/1.1 200 OK 508ms] POSThttps://shavar.services.mozilla.com/downloads?client=navclient-auto-ffox&appver=64.0&pver=2.2 [HTTP/1.1 200 OK 2549ms] GEThttps://safebrowsing.googleapis.com/v4/threatListUpdates:fetch?$ct=application/x-protobuf&key=AIzaSyD_Drzahe4dBzGCZ9ArvowCvrPx_yFrlCM&$httpMethod=POST&$req=ChUKE25hdmNsaWVudC1hdXRvLWZmb3gaJwgFEAEaGwoNCAUQBhgBIgMwMDEwARCEzgUaAhgGHcP0cSICIAIoARonCAEQARobCg0IARAGGAEiAzAwMTABELChBRoCGAYCDT7FIgIgAigBGicIAxABGhsKDQgDEAYYASIDMDAxMAEQzqsFGgIYBhgZ6toiAiACKAEaJwgHEAEaGwoNCAcQBhgBIgMwMDEwARCWuAQaAhgGHX8a4iICIAIoARolCAkQARoZCg0ICRAGGAEiAzAwMTABEA0aAhgGjC7IfSICIAIoAQ== [HTTP/2.0 200 OK 949ms] GEThttps://push.services.mozilla.com/ [HTTP/1.1 101 Switching Protocols 991ms] NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface]

Thanks for your help.

Fabio

Asked by farbiondriven 2 years ago

Last reply by farbiondriven 2 years ago

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windows cannot access the specified device, path, or file. you may not have the appropriate permissions to access the item.

this morning, I get the above error message when attempting to open ff. I was able to open ff from the start menu(windows 7 enterprise), but all of my bookmarks have disa… (read more)

this morning, I get the above error message when attempting to open ff. I was able to open ff from the start menu(windows 7 enterprise), but all of my bookmarks have disappeared. I had the system administrator attempt to restore my computer, with no results, then reinstalling ff. upon reinstall, I was able to open ff, but bookmarks were still missing. then, a ff update "esr" was run, and now I get the error msg above trying to open ff from anywhere. I cannot open ff at all to restore defaults or run in safe mode to fix.

Asked by edfitzfish 2 years ago

Answered by FredMcD 2 years ago

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homepage I set doesn't open

I set google.com as my homepage and haven't had problems until today. When I opened Firefox, The Microsoft homepage opened. I tried refreshing Firefox, checked the URL i… (read more)

I set google.com as my homepage and haven't had problems until today. When I opened Firefox, The Microsoft homepage opened. I tried refreshing Firefox, checked the URL in Properties, and looked for add-ons--no fixes. The refresh had no effect, there was no URL added to the firefox.exe in properties, and I have no add-ons that would cause this. I thought it could be a virus but the page seems to be a legitimate Microsoft site. If I click the home icon on the tool bar, I get to the correct page. I'd appreciate any suggestions you might have. Thanks

Asked by nhouse49 2 years ago

Answered by cor-el 2 years ago

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Firefox crashes

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1243352. Please follow up there, thanks.] my firefox get crashed at start … (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1243352. Please follow up there, thanks.]

my firefox get crashed at start

Asked by paragkandi 2 years ago

Last reply by FredMcD 2 years ago

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Firefox crashes

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option. Have tried: (1) closing and restarting Firefox; (2) restarting … (read more)

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option.

Have tried: (1) closing and restarting Firefox; (2) restarting computer (MacBook Pro, Mid 2014, OSX 10.13.6); and (3) trashing Firefox, emptying trash, and restarting computer again. No luck. Continue to get the same, "We're sorry. Firefox had a problem and crashed," error prompt.

Per the instructions at https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., I am pasting my most recent Submitted Crash Report here: Crash ID: bp-550e8b76-0c74-487f-a901-7abc70181203

Any help would be appreciated.

Thanks, Brandon

Asked by thejosephboys 2 years ago

Answered by FredMcD 2 years ago

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Firefox crashes instead of starting after loading a page.

Firefox started to crash on me today after opening a tab and I can't open it neither in safe mode. I am running it on Windows 7. bp-4d14aa25-fb20-40b6-a402-eab410181202 b… (read more)

Firefox started to crash on me today after opening a tab and I can't open it neither in safe mode. I am running it on Windows 7.

bp-4d14aa25-fb20-40b6-a402-eab410181202 bp-39fb8077-21f6-4634-9706-b914b0181202

Asked by arutztele 2 years ago

Answered by FredMcD 2 years ago

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Firefox crashes

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in s… (read more)

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in safe mode, creating a new profile, and multiple fresh downloads and installs. Nothing works. This has been going on for a few weeks.

The last crash report only says "1543632621". Previous crash reports are similarly empty with only a number.

Asked by kendrahw 2 years ago

Answered by FredMcD 2 years ago

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Firefox crashes even in safe mode and even after clean reinstall

Firefox WILL NOT OPEN at all--even in Safe Mode--and even after a clean reinstall. Goes directly to Mozilla Crash Reporter. Chrome and Safari working fine. Mac desktop, r… (read more)

Firefox WILL NOT OPEN at all--even in Safe Mode--and even after a clean reinstall. Goes directly to Mozilla Crash Reporter. Chrome and Safari working fine. Mac desktop, running 10.12.6

Asked by mfelumlee 2 years ago

Answered by cor-el 2 years ago

  • Archived

Before doing anything at all, FF downloads 7MB. Why?

I have a fairly slow link to the Net (because I'm cheap). I also have an older machine (32-bit Dell, same reason). Hence I have noticed recently that certain pages/site… (read more)

I have a fairly slow link to the Net (because I'm cheap). I also have an older machine (32-bit Dell, same reason). Hence I have noticed recently that certain pages/sites have greatly increased in size. In particular, when I invoked FF this morning with a blank starting page, approximately 7MB had to be downloaded before anything happened. This took 56 seconds, which is rather a long time to bring up a browser whose code is already on my disk. Is this the new normal? Am I doing something wrong? I have a few extensions like Adblock (a necessity) but I would think these could be backgrounded while the initial page is being set up.

Asked by starrygordon 2 years ago

Last reply by starrygordon 2 years ago

  • Archived

Crash at startup for one specific user on Mac

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6). Firefox goes fine on my profile (administrator) and on a "test" pro… (read more)

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6).

Firefox goes fine on my profile (administrator) and on a "test" profile I specially created to test Firefox.

On my wife's profile (the problematic one), a crash report window appears every single time.

I tried to boot in Safe mode. It is impossible to even boot that way. When I click the to start in Safe mode, the crash window appears.

I deleted Firefox and reinstalled it. No solutions there either.

I ran a malware detector. Flashback malware was detected and destroyed.

Here is a copy of the detailed error message :

AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543160933 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1543158751 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 333 StartupCrash: 0 StartupTime: 1543160930 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"17.7.0","locale":"fr-CA"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac11,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9:"Gecko_IOThread",10:"Timer",11:"Socket Thread",12:"JS Watchdog",13:"JS Helper",16:"JS Helper",15:"JS Helper",14:"JS Helper",19:"Cache2 I/O",20:"Cookie",22:"GMPThread",23:"Compositor",24:"VRListener",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",30:"DOM Worker",34:"StyleThread#1",33:"StyleThread#0",35:"StyleThread#2",37:"StreamTrans #21",34:"StreamTrans #22",35:"StreamTrans #23",38:"ImageBridgeChild", Throttleable: 1 UptimeTS: 3.46586205 Vendor: Mozilla Version: 63.0.3 useragent_locale: fr

Thanks for nay advice that could help me solve this problem.

Asked by mftmft 2 years ago

Last reply by FredMcD 2 years ago

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Firefox won't open on Mac despite trying everything I've read

Hi, I have a Mac 10.11.6 and for whatever reason I cannot get Firefox to open. I received a message at the bottom of my browser during the last use saying something to th… (read more)

Hi, I have a Mac 10.11.6 and for whatever reason I cannot get Firefox to open. I received a message at the bottom of my browser during the last use saying something to the effect of click restore/restart to improve speed. I did this and now Firefox will not open. I get a Mozilla crash reporter screen even when I try launching it in safe mode. I tried the refresh option (by holding shift + option on startup) and still get the crash report screen. I reinstalled it multiple times, tried deleting it and doing a clean install, deleted my profile and created a new one, and even deleted my anti virus program. Nothing seems to be working and I am very eager to get my preferred browser working again.

Thanks very much for your insight!

Asked by RockChalk 2 years ago

Answered by FredMcD 2 years ago

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When opening firefox files.com and mozzilla.org opens instead of my homepage.

When I startup firefox "www.files.com/Mozilla" pops up along with "firefox/firefox.exe" which redirects to: "https://www.mozilla.org/en-US/firefox/new/?utm_medium=referra… (read more)

When I startup firefox "www.files.com/Mozilla" pops up along with "firefox/firefox.exe" which redirects to: "https://www.mozilla.org/en-US/firefox/new/?utm_medium=referral&utm_source=firefox-com"

This happens even when I set my homepage to something different.

Asked by Potato_Pio 2 years ago

Answered by Potato_Pio 2 years ago

  • Archived

Firefox crashes / doesn't open

Hi, Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time. Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106 Thank you for a… (read more)

Hi,

Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time.

Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106

Thank you for any suggestions.

Carsten

Asked by new_user 2 years ago

Last reply by FredMcD 2 years ago