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java script is not working even though in settings it says it is enabled.

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me tha… (read more)

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me that they need javascript enabled in order to work.

Asked by c.hixson 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Problems later in day

I am finding that occasionally using Firefox on Windows 10, that the Facebook page stops and wont let me open or upload files and AOL mail disappears although the site is… (read more)

I am finding that occasionally using Firefox on Windows 10, that the Facebook page stops and wont let me open or upload files and AOL mail disappears although the site is open. If I go to using MS Edge both sites are OK.

I love Firefox but may have to stop using it as my default.

Asked by Neilgg42 1 month ago

Last reply by Denys 1 month ago

Guardian website not loaded

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem w… (read more)

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem with Guardian with Chrome. I've erased cookies and caches, restarted my computer, to no avail. I'm using version 146.6.0 of Firefox on MacBook Pro 2020 with Sequoia 15.7.1.

Asked by Jean-Paul Herman 1 month ago

Last reply by jonzn4SUSE 1 month ago

Page not redirecting when putting in correct username and password

Hi, I am trying to use the website Jpay to connect with a loved one in prison. When accessing jpay's website I am prompted to enter my username and password in order to… (read more)

Hi,

I am trying to use the website Jpay to connect with a loved one in prison. When accessing jpay's website I am prompted to enter my username and password in order to access the account. I enter the correct information- select login and the page will attempt to load and redirect me to the next page, but unfortunately nothing happens. The page will flash and prompt me to enter the username and password again. I am able to login into my Jpay account using safari, edge, and chrome however those browsers are no longer compatible with the jpay server for video visits. To add- I have purposely input incorrect details and when the page redirects it advises that I have input the incorrect username and password. Lastly, I have tried using several devices that range from a laptop, two different iphone, an ipad and an android tablet, the issue remains the same firefox will not redirect beyond the login screen. I have contacted jpay directly and there is nothing they can do. Please provide any advice on how to fix this issue. It appears to be on the back end. I have attached two snips. One showing i entered my information and clicked login. The next shows my username and password has disappeared after the failed load/ redirect. Thanks!

Asked by asgreen93 1 month ago

Last reply by Denys 1 month ago

email account unable to access

When I try to view my emal, I get following messages: bold textAccess Denied You don't have permission to access "http://att-yahoo.att.net/FIM/sps/ATT-Yahoo/saml20/login?… (read more)

When I try to view my emal, I get following messages: bold textAccess Denied You don't have permission to access "http://att-yahoo.att.net/FIM/sps/ATT-Yahoo/saml20/login?" on this server. Reference #18.85f4d517.1766671077.26d715ea

https://errors.edgesuite.net/18.85f4d517.1766671077.26d715ea

Asked by cephillips 1 month ago

Last reply by Denys 1 month ago

Firefox issues with purchases/reservations

For awhile now I have trouble completing purchases on some websites when using Firefox. I need to open another browser like Edge to complete the transaction. Anything u… (read more)

For awhile now I have trouble completing purchases on some websites when using Firefox. I need to open another browser like Edge to complete the transaction. Anything using "Shop with Visa" doesn't work and, for example, I just had to buy tickets on StubHub through a regular credit card submission. I bought them 4 times, got confirmation, and then had the order cancelled because it didn't go through. I called my credit card and was on with StubHub tech support. The final solution was to open Edge and make the purchase and it went through and I had the tickets a minute later. I'm now having the same issue trying to make a reservation at a restuarant through sevenrooms.com Its been sitting on the confirmation page for several minutes. I went into edge and made the reservation and it was confirmed with 30 seconds.

Asked by craig.browner 1 month ago

Last reply by Denys 1 month ago

blocked sites

On some of my websites information is blocked. For example on my main bank site I can sign in to the site but all of my banking information is blocked so there is no acc… (read more)

On some of my websites information is blocked. For example on my main bank site I can sign in to the site but all of my banking information is blocked so there is no account information. On my VA website I have a similar situation with information being blocked. for example I go to the messenger section and cannot see or write messages.

Asked by rblutz1 4 months ago

Last reply by Denys 4 months ago

Replying to emails

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to c… (read more)

I'm not sure if I picked the right topic but am guessing my problem would fall under settings. The last few days I am having a problem replying to emails; when I go to click "send" to reply I get an error and it says failed to send. The only way to send a reply back is to compose a new email with my reply in it; send works every time if I do it that way. Hoping someone has the answer to why this is happening because I have no clue where to start.

Thank you for any tips, ~ Kathleen

Asked by Kathy 4 months ago

Last reply by Paul 4 months ago

Gmail is not loading on firefox

Hello there, I usually use Firefox as my browser to access my Gmail account. For some reason, I am not able to open up gmail. I put in gmail and it shows in the search … (read more)

Hello there, I usually use Firefox as my browser to access my Gmail account. For some reason, I am not able to open up gmail. I put in gmail and it shows in the search bar the following informaiton--mail.google.com/mail/u/0/#inbox . NOthing else happens, no gmail account opens up. Please help.

Asked by N Howard 5 months ago

Last reply by George Kitsoukakis 5 months ago