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My search history is no lomger functional? No history is being retained. Have tried to find away to correct, but system doesn't cover this item

No search history is covered in the settings. Used to be able to be able to check HISTORY in settings but it always is empty. Something must have changed with the … (read more)

No search history is covered in the settings. Used to be able to be able to check HISTORY in settings but it always is empty. Something must have changed with the updates cause this has been going on for several months now. Appears you've done away with the History feature. Can find no help in your settings concerning how to restore history. This was a useful feature and Im swiching to Google which I despise but at least they still offer this feature I like.

Asked by DonD 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Gmail not loading in mozilla firefox

I can no longer open my gmail in firefox. I need to open chrome to load my gmail and I never use chrome. So why can't I load gmail into my firefox account. Everything els… (read more)

I can no longer open my gmail in firefox. I need to open chrome to load my gmail and I never use chrome. So why can't I load gmail into my firefox account. Everything else is loaded except my gmail.

Asked by Lance Brown 5 months ago

Last reply by jonzn4SUSE 5 months ago

location is wrong

When I do a map search for 'near me' via Firefox, the results are far from where I live. The same search in Chrome produces the correct results. The Default location in W… (read more)

When I do a map search for 'near me' via Firefox, the results are far from where I live. The same search in Chrome produces the correct results. The Default location in Windows 11 is correct. I've restarted and the problem remains

Asked by Michael Weis 4 months ago

Last reply by Michael Weis 4 months ago

  • Solved

Nuisance pop up windows

I keep getting nuisance popup prompts to sign into an old gmail account I had linked to my firefox program. I have since deleted this email from firefox and closed the g… (read more)

I keep getting nuisance popup prompts to sign into an old gmail account I had linked to my firefox program. I have since deleted this email from firefox and closed the gmail account but keep getting these popups asking me to log into this old gmail. How do I fix this??

Asked by trainguy999 4 months ago

Answered by trainguy999 4 months ago

Netflix error message F7702-1003 after updating Firefox

Yesterday I updated Firefox to version 115.22.0esr this morning when it was released. Have never had any problems viewing video on Netflix but now I am getting Netflix er… (read more)

Yesterday I updated Firefox to version 115.22.0esr this morning when it was released. Have never had any problems viewing video on Netflix but now I am getting Netflix error message F7702-1003. Yesterday I asked "what can I do? I've rebooted computer as Netflix says and it didn't help."

Today, to see if the issue was a bug with version 115.22.0 esr I logged onto both Peacock and Hoopla to try to stream video. On both sites the same thing happened that happened on Netflix. I log into the site, select a video, and when I try to play it I get a message that "widevineCdm plugin has crashed" and video won't play.

Since this problem just appeared after I updated to version 115.22.0 esr it seems likely that there is a bug in this version which is crashing the plugin and preventing streaming video. I note that I can stream some video having checked both YouTube and an online television station.

Asked by dave d 3 months ago

Last reply by TyDraniu 3 months ago

Video and voice in Messenger

I have loaded Messenger onto my new computer as well as Firefox. When I go to Messenger the Voice and Video icons at the top right are greyed and when hovering over the … (read more)

I have loaded Messenger onto my new computer as well as Firefox. When I go to Messenger the Voice and Video icons at the top right are greyed and when hovering over the icons, I get a message that video calling etc is not supported. i had no trouble on my other computer but am not sure how to activate the video and voice options. Can you please help me solve this issue. Thank you

Asked by Brenda Murchison 4 months ago

Last reply by merryrosscanones 5 days ago

  • Archived

Firefox (Windows Arm) Crashes At Startup

Firefox has been running smoothly for the last 6 months. Recently I started receiving Firefox Crash Reporter dialog boxes when opening the app. The app never opens, but I… (read more)

Firefox has been running smoothly for the last 6 months. Recently I started receiving Firefox Crash Reporter dialog boxes when opening the app. The app never opens, but I receive three crash reporter dialog boxes.

What I have tried: Repair Reinstall Deleted every Mozilla folder in App cache and other device locations. Did another reinstall. App never loads and I receive a crash report. Updated Windows. Restarted laptop. Etc. Everything else on the device runs perfectly.

BuildID: 20241209150345 CrashTime: 1734010834 InstallTime: 1734010218 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","bcrypt.dll","crypt32.dll","version.dll","fltLib.dll","ucrtbase.dll","KERNELBASE.dll","bcryptPrimitives.dll","rpcrt4.dll","msvcrt.dll","sechost.dll","kernel32.dll","advapi32.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1734010834 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 133.0.3 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Asked by Mike Sandberg 7 months ago

Last reply by cor-el 7 months ago

  • Solved
  • Archived

DDG Search Broken

Ok, this is a weird one. I can't load https://duckduckgo.com. It breaks search in a new tab, but I also can't visit it directly from the url. The tab simply does not loa… (read more)

Ok, this is a weird one.

I can't load https://duckduckgo.com. It breaks search in a new tab, but I also can't visit it directly from the url. The tab simply does not load.

I've cleared cache, cookies, and extensions. I've refreshed Firefox more than once.

I can visit https://html.duckduckgo.com. I can visit https://lite.duckduckgo.com.

However! In a private window, I can visit https://duckduckgo.com It still breaks in a secondary normal window.

No other site appears to be broken.

Asked by s4b3r6 7 months ago

Answered by s4b3r6 7 months ago

  • Archived

Why does my mssenger not allo me to send messages...I can receive them but not send any! keeps saying message unable to send! Please amend. Thank you!u!

Unable to send any private messages...the site has difficulty loading and and will let me type statement but will not send It keeps posting unable to send message. Than… (read more)

Unable to send any private messages...the site has difficulty loading and and will let me type statement but will not send It keeps posting unable to send message. Thank you!


Asked by patsy vaccarella 7 months ago

Last reply by markwarner22 7 months ago

  • Archived

Site doesn't work well

I have an account with the site, https://www.thecalendarcreator.com . It is a software that creates calendars for the present and future years. I have turned off Enhanced… (read more)

I have an account with the site, https://www.thecalendarcreator.com . It is a software that creates calendars for the present and future years. I have turned off Enhanced Tracking for the site (that worked for another site of theirs that I joined). Some functions work, many do not work correctly, if at all.

My computer is a Mac, v 10.13.6, so it's getting old. I have contacted thecalendarcreator.com support, and they can't find anything wrong on their end. They have suggested that perhaps it's some sort of anti-virus setting on my end. I've been looking at my Settings, but I'm no techie, so I don't know what to do. I would greatly appreciate your help, so I can hopefully get this site to work.

Thank you very much, Lea Lashaway

Asked by organizeyourthoughts 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Firefox's locally stored website data is abnormally large, causing some web pages to fail to load.

Firefox prompted me that my local storage space was insufficient. When I opened the data management page, I found that a particular website's local storage was abnormally… (read more)

Firefox prompted me that my local storage space was insufficient. When I opened the data management page, I found that a particular website's local storage was abnormally large, and some websites were inaccessible or unable to log in. After restarting Firefox, the issue did not reoccur.

Asked by 你什么都没看见 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Pop-up window ´Manage sharing your microphone with the site´ by MS Teams Links

We have noticed that opening a Microsoft Teams meetings link in Firefox does not open pop-up window asking the user to allow microphone access. Reopening the link in new … (read more)

We have noticed that opening a Microsoft Teams meetings link in Firefox does not open pop-up window asking the user to allow microphone access. Reopening the link in new tab without closing the Firefox causes the pop-up window to appear (sometimes it takes more then two tries). If one closes the Firefox and then reopens the link, the permission pop-up window will not be shown.

Is this a known issue? Can we expect this issue to be resolved in the near future?

Currently we use Firefox version 128.5.1esr (64-bit) and Windows 10 (22H2) on our computers.

Asked by NATHelpdesk 7 months ago

Last reply by markwarner22 7 months ago

  • Archived

Why Will Https://Bible.com Not Load on Firefox?

Mozilla, are you doing anything to fix the performance and connectivity of Https://Bible.com ? Https://YouVersion.com ? Whenever I select to open my plans or ju… (read more)

Mozilla, are you doing anything to fix the performance and connectivity of Https://Bible.com ? Https://YouVersion.com ? Whenever I select to open my plans or just the Bible, it tells me to ask for your help. Isn't using Firefox much better than opening web-based applications? You have already cancelled a request to fix another issue on it. Why? https://support.mozilla.org/en-US/questions/1405238

Asked by Benjamin_Minney 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

No left right or up down tab navigation, other than alt 1-9.

Issue 1: As with vimium(https://chromewebstore.google.com/detail/vimium/dbepggeogbaibhgnhhndojpepiihcmeb?hl=en&pli=1) extension we can press J or K to more left or ri… (read more)

Issue 1: As with vimium(https://chromewebstore.google.com/detail/vimium/dbepggeogbaibhgnhhndojpepiihcmeb?hl=en&pli=1) extension we can press J or K to more left or right, or in Zen browser's case, up and down. But vimium has limitation as it doesn't run on Zen's native web points like settings homepage etc. Please add a shortcut for navigation between tabs other than alt 1-9. Where we can just change adjacent tabs.

Issue 2: Also on full screen the bookmark bar it impossible to access with shortcut or without it just vanishes

Issue3: The browser close minimize icon are just useless on full screen I3WM or HyprLand like windows manager as we never need to do those things.

Issues are arranged in their priority order, as the top one needs the most focus from the devs.

Asked by Barmanji Jr. 7 months ago

Last reply by Barmanji Jr. 7 months ago

  • Archived

Why aren't pull-down menus, behaving consistently, on Firefox on a Late-2021 M1-Max Sequoia v15.2 laptop Mac ? [2]

Why aren't pull-down menus, behaving consistently, on Firefox on a Late-2021 M1-Max Sequoia v15.2 laptop Mac ? [2] They work, properly, in Troubleshooting Mode -- … (read more)

Why aren't pull-down menus, behaving consistently, on Firefox on a Late-2021 M1-Max Sequoia v15.2 laptop Mac ? [2]

They work, properly, in Troubleshooting Mode -- is it the fault of my browser-extensions ?

Asked by rsblanchard 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago