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Bizarre message and actions in updating

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted … (read more)

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted me to update. From within Firefox I clicked to update, and it downloaded an installer. But when I installed this new update, it's the same version: 115.20.0esr.

Can you shed any light on this? Is there any reason to keep this "new" version of Firefox?

Thank you for your help!

Asked by austinb7 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

My Firefox is using a lot of data; I don’t know why.

My Firefox is using a lot of data; I don’t know why. I am not using Firefox, and it is not running in the background, yet it is always using the internet. So what do I n… (read more)

My Firefox is using a lot of data; I don’t know why.

I am not using Firefox, and it is not running in the background, yet it is always using the internet. So what do I need to do in this situation? I tried to stop the internet connection using outbound rules, but it did not work. It is still using the internet. What is the reason my browser has high data usage? I have high data usage; in fact, in the past 12 days, we've used 30+ GB of data.

Asked by Adib 2 weeks ago

Last reply by markwarner22 1 day ago

PDF viewing in Dext

While using Dext there is a visual of the uploaded pdf file. Now there is a notice that my Firefox settings need to be changed. Dext does not have instructions for Firefo… (read more)

While using Dext there is a visual of the uploaded pdf file. Now there is a notice that my Firefox settings need to be changed. Dext does not have instructions for Firefox and I have not yet located the spot in settings to adapt for this. Looking for directions.

Asked by TABS 1 day ago

Last reply by markwarner22 1 day ago

I use Nordpass for automatic fill of password

I use Nordpass for automatic fill of passwords. Somehow, this no longer functions. THe automatic fill icons on the username/password boxes do not appear. How can I fix th… (read more)

I use Nordpass for automatic fill of passwords. Somehow, this no longer functions. THe automatic fill icons on the username/password boxes do not appear. How can I fix this ?

Asked by ahclarke 1 day ago

Last reply by markwarner22 1 day ago

Can't get rid of Pop Up Blocker

Every time I open a PDF I get this pop up blocker that covers the right side of the screen showing me how I can get "highlighting for PDF" with an animated felt tip slidi… (read more)

Every time I open a PDF I get this pop up blocker that covers the right side of the screen showing me how I can get "highlighting for PDF" with an animated felt tip sliding back and forth across the screen. I have Malwarebytes and other blockers but this appears to be something else. Please help.

Asked by Al 1 day ago

Last reply by James 1 day ago

SHORTCUT "CTRL SHIFT T" fails...but "CTRL SHIFT W" does.....win 10 user, old codger so I could be doing something wrong.

I'm an old codger who loves playing with computer as I blog...so shortcuts was very interest catnip for me...however, testing the SHORTCUT "CTRL SHIFT T" failed while "CT… (read more)

I'm an old codger who loves playing with computer as I blog...so shortcuts was very interest catnip for me...however, testing the SHORTCUT "CTRL SHIFT T" failed while "CTRL SHIFT W" was successful. Have I missed something or am I doing something wrong with that restore deleted tab shortcut?

I like how you try to keep things simple in your explanations, supplementing with illustrations.

Asked by Richard Szpin 1 day ago

Firefox will not sync properly

I can spend 30-45 minutes sorting and cleaning my bookmarks, but Sync does not recognize this. It does not delete files as I do. So instead of updating my bookmarks after… (read more)

I can spend 30-45 minutes sorting and cleaning my bookmarks, but Sync does not recognize this. It does not delete files as I do. So instead of updating my bookmarks after I delete and sort them, I end up with multiple duplicates. Same goes when I try and sync or update my phone of laptop, I end up with so many extra bookmarks (Many duplicates and triplicates). Sync seems to only work one way, It adds bookmarks and folders I add, it sorts them as I do, But it does not delete anything as I do. Sync should operate on the most resent changes made to my bookmarks not just keep adding and adding. I have tried many times to clean my bookmarks, but as soon as I press sync it adds back everything I deleted. Absolutely terrible. I am about to go to Opera or another platform (browser as well as email) ... an to think that I am one of the few who has actually supported and contributed to your organization and efforts... Please Fix! Thank you!

Asked by jrtcloud9 1 day ago

Weather in New Tab Missing in 135.0

Hi, y'all, I used to use the weather on new tab feature a lot until the latest update seems to have taken that feature away? Is this intentional or am I missing something… (read more)

Hi, y'all, I used to use the weather on new tab feature a lot until the latest update seems to have taken that feature away? Is this intentional or am I missing something? Here is an example of what it looks like: https://support.mozilla.org/en-US/kb/customize-items-on-firefox-new-tab-page#w_weather

Some troubleshooting I've tried so far:

  • I clicked the gear icon to go to settings, but there is no settings for weather anymore.
  • I turned off my VPN, because I heard it was available to U.S. and Canada users only, I am in the U.S.
  • I closed firefox and reloaded.

Any tips/help is appreciated.

Asked by sissorelle 1 day ago

Last reply by sissorelle 1 day ago

Firefox 135 funky image rendering

a few months ago firefox started rendering images funky. I am not sure what changed, it seems to be a setting problem as other computers with FF 135 don't seem to do thi… (read more)

a few months ago firefox started rendering images funky. I am not sure what changed, it seems to be a setting problem as other computers with FF 135 don't seem to do this. I have not been able to come up with the right search terms to describe the problem. here is a screen shot of the issue.

Asked by qode.qrash 1 day ago

screen jumps

This started about a year ago. Whenever I click on an MSN article, the screen jumps about half a screen away and I need to scroll to get back to the headline and click a… (read more)

This started about a year ago. Whenever I click on an MSN article, the screen jumps about half a screen away and I need to scroll to get back to the headline and click again. This does not happen on any other website. It does not happen when I use MS Edge browser.

Asked by wayne-man 1 day ago

Short Cut Tiles Only Displayed On First Tab

Since the Firefox 135.0 update loaded during the second week of February 2025, only the first tab displays short-cut tile rows ~ but thereafter all tabs are blank now. … (read more)

Since the Firefox 135.0 update loaded during the second week of February 2025, only the first tab displays short-cut tile rows ~ but thereafter all tabs are blank now.

What is going on?

Asked by Sonotacoder 1 day ago

Autofill stopped working on both mac computers

I have two mac computers with the same version of Firefox. (135.0) Autofill stopped working on both of them and they are not synced to each other. What to do to get autof… (read more)

I have two mac computers with the same version of Firefox. (135.0) Autofill stopped working on both of them and they are not synced to each other. What to do to get autofill working again?

Thank you, Martha

Asked by mpoinar2 1 day ago

Viewing PDFs in Firefox but opening them with a PDF Viewer

Hi, Up to the most recent update of Firefox I could preview PDFs within a cloud based software, but when I downloaded them they opened up in my default PDF Viewer. Sinc… (read more)

Hi, Up to the most recent update of Firefox I could preview PDFs within a cloud based software, but when I downloaded them they opened up in my default PDF Viewer.

Since the update the preview PDFs in the software just spin and never show, unless I have the setting in Firefox set to "open in Firefox" then I can see them. But if I have that set, then any PDF I try to open or download will open in a new Tab in Firefox, rather than the PDF viewer, and then I have to save it to be able to open it in the PDF viewer.

However, if I change the setting to be "Use Windows Default Application" they open up just fine in the PDF viewer, but the previews in the cloud based software go back to spinning and not opening.

How do I get back to having both things happen, rather than either / or please?

Many thanks for any help offered Best regards Jen

Asked by JP 1 day ago

Firefox unchecks "Ask to save passwords"

Firefox unchecks "Ask to save passwords" Often when I open the Firefox browser and try to log into a website, I have to go to settings first to re-enable the option "Ask… (read more)

Firefox unchecks "Ask to save passwords"

Often when I open the Firefox browser and try to log into a website, I have to go to settings first to re-enable the option "Ask to save passwords" before firefox will prompt me with auto filling the user name and password.

I uninstalled all extensions with the exception of "Gmail reverse conversation" and Firefox is up to date.

Asked by Brian Del Terzo 1 day ago

?????

I could play Zynga poker yesterday. but today I get this message.Having issues? Try the following troubleshoot tips: Enable WebGL: Type about:config into the addre… (read more)

I could play Zynga poker yesterday. but today I get this message.Having issues? Try the following troubleshoot tips:


Enable WebGL:

  Type about:config into the address bar and press ENTER
  Search for webgl.disabled compatibility
  Ensure that its value is false (any changes take effect immediately without relaunching Firefox) 

I checked setting was false.

Asked by rawad_jbara777 1 day ago

Firefox Showing UK Currency in US?

For whatever reason, when I open certain websites in Firefox, it shows the prices in UK currency including VAT, but when I open the same websites in Chrome, they show up … (read more)

For whatever reason, when I open certain websites in Firefox, it shows the prices in UK currency including VAT, but when I open the same websites in Chrome, they show up in US currency. The Windows region setting and the VPN connection is the exact same for both. The difference is the browser.

Is there some setting in Firefox that makes it think I am in the UK, and if so, how do I change that?

Asked by firefox.chuck 2 days ago

Last reply by Qaf Aduka 1 day ago

Previous Session not Restored

Years ago i had an issue with this useless browser. I had the setting to start where i was left of, so the taps should reopen as they were but every time it was starting … (read more)

Years ago i had an issue with this useless browser. I had the setting to start where i was left of, so the taps should reopen as they were but every time it was starting from the beginning also with different windows than what i choose from settings. i have deleted the browser and now i have downloaded it again but i face the same issue. You cannot talk with a real agent so this is the worst browser ever. I am only try to use it because i have to, otherwise i would NEVER EVER use it again after all this issues. As i cannot get help from Firefox as they don't even have support team... Can anyone please help me with that. Thank you

Asked by Esoptron 1 day ago

Last reply by Qaf Aduka 1 day ago