Showing questions tagged:

AI chatbot custom prompts / textbox field as in screenshot

Hello I was reading this article: https://support.mozilla.org/en-US/kb/ai-chatbot In the section: "Select text to see suggested prompts" there is a screenshot which show… (read more)

Hello

I was reading this article: https://support.mozilla.org/en-US/kb/ai-chatbot

In the section: "Select text to see suggested prompts" there is a screenshot which shows pre-written prompts and a textbox from the shortcut for AI prompts menu. Is it possible to have custom promts which are added to this menu?

Thanks

Best

Noah

Solved Archived 2 557

missing bookmarks

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem. … (read more)

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

Open 1 407

Can't sign in to bellsouth.net/att.net email

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, … (read more)

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, when I returned to Firefox I was logged out of all my Yahoo powered email accounts. When trying to log on I would receive the attached message and it would take hours, and sometimes days to be able to log on. Even when I was logged on to my main mail account, I would not be able to log on to the other two accounts. The last time this happened is when I realized it coincided with me logging into my email on Edge, so I have not logged into my email using Edge since then. Unfortunately that was just a coincidence, because it happened today and I hadn't been on Edge since I posted my previous question in February.

I am always logged into all three accounts, but since this happened two months ago, I only logged into my main account and one other on Firefox, but I have only accessed the main account since logging in to both of them. I only accessed the other two accounts on my phone, which was fine, but I sent my phone to get the fingerprint sensor repaired so I'm using my wife's old iphone now. Don't get me started on how this phone sucks, but I needed to access one of the other accounts today and I don't have either of them set up on the Yahoo app, and I didn't want to take the time to set up the one now when my phone should be back in my hands in a couple of days. I came in the house and fired up my computer again opened my email and switched to the account I needed and surprise! I was logged in. I did what I needed to do and tried to switch back to my main email when surprise again! I received that same dreaded message.

I have been trying to log in to my account on and off for about five hours now, and I'm about to toss my notebook across the room. That would leave me without a PC though, so I am forced to use Edge, but for how long? I have posted on Mozilla support many times in the past for different things, but I have never actually had anyone from Mozilla provide an answer to any of my issues. Is that because this is only a community forum? Does anyone that works for Mozilla or Firefox actually access this forum and see these questions? If it's only a community forum, where do I get post my issue to be able to receive answers from the people that make Firefox work? My last post in February had 17 views, seven others that have the same issue, (so I'm not the only one), and no replies other than my posts adding content because you can't edit your original post. Evidently the people that have an answer to my problems haven't seen it.

Maybe I selected the wrong topic? I don't remember what topic I selected two months ago, but I selected passwords and sign in today, so hopefully it's not the same topic and maybe I'll receive some input this time.

Thanks in advance.

Solved Archived 2 395

Proxy doesn't work

The proxy settings just don't apply. I set the settings on the system, all programs work via proxy except Firefox (set to use system proxy settings). If I set the proxy m… (read more)

The proxy settings just don't apply. I set the settings on the system, all programs work via proxy except Firefox (set to use system proxy settings). If I set the proxy manually in Firefox, the connection still doesn't go through the proxy.

I found that only the very first connection after starting Firefox goes through the proxy, absolutely all subsequent connections do not go through the proxy.

Solved Archived 1 302

Reports of "Trojan blocked" when I am on the Mozilla website

Why am I receiving repeated warnings from Malwarebytes about blocking every-day websites due to a "Trojan"? The sites include Gmail, Ancestry.com, Newspapers.com and oth… (read more)

Why am I receiving repeated warnings from Malwarebytes about blocking every-day websites due to a "Trojan"? The sites include Gmail, Ancestry.com, Newspapers.com and others.

The report warnings are being generated by the Malwarebytes program on my PC. They are confusing to me. I am running Windows 11. The warnings are being logged by the Malwarebytes program in the "Web Protection" section of its "Detection History" web page. In every instance, the log reports are the same: in the URL identification column there is no identification of the URL, only repeated instances of "N/A"; the IP address is identical for all the warnings; the port is always "0"; the file column alternates from "C:\Program Files\Mozilla\Mozilla VPN\Mozilla VPN.exe" to "System" and back again to "C:\Program Files\Mozilla\Mozilla VPN\Mozilla VPN.exe"; in the final column of the log, the Date column, the warnings began last evening, Monday the 12th, at 6:50 p.m. and have now extended to to a total nine warnings.

Even as I was writing this communication, the Malwarebytes warning popped up on my screen, telling me that this website and this web page are blocked due to the presence of a Trojan.

Is my PC infected? The Malwarebytes "scan" reports no "detections." I am at a loss.

Archived 7 285

Pandora having trouble playing...I have used it without problems in the past and it suggests overly aggressive ad blocker at work.

Pandora tries to start, but it bounces from artist to artist without playing. Never had this happen before. Pandora suggests there is an overzealous ad blocker at work.… (read more)

Pandora tries to start, but it bounces from artist to artist without playing. Never had this happen before. Pandora suggests there is an overzealous ad blocker at work. Can you help?

Archived 1 267

On Startup FF makes TCP connections to inappropriate website

I was tracing some network activity for an unrelated issue and noticed that when FF starts up it immediately makes multiple TCP connections to livejasmin.com. I have thi… (read more)

I was tracing some network activity for an unrelated issue and noticed that when FF starts up it immediately makes multiple TCP connections to livejasmin.com. I have this site blocked by the Windows Firewall and have the host file direct it to 127.0.0.1 so nothing is actually going in or out, but why is FF doing this and how can I fix whatever was done to enable this happening?

I have cleared all cookies and cache, and disabled all addons, and even started in safe mode, but regardless of what I do the very 1st connections that FF makes are always to livejasmin.com, which is obviously not a legit place for FF to be doing any of its routine updates or optimization tasks. My home page is https://google.com and the livejasmin.com connections appear before the 1st attempt to connect to google so this is clearly something malicious that found a way to get into FF early in the startup process.

I have also run 2 different scans tools on the entire computer and both found nothing. I have reviewed all the running processes and do not see anything suspicious either. I do not see this issue with Chrome or Edge, just FF which is my primary browser. All browsers are updated to the latest version as well as the WIN10 OS.

I have also removed my profile and started FF up without the profile, and I noticed the livejasmin.com connections again while the FF "your profile cannot be found" error message popped up. When I had FF make a new profile and set it as the default the same connections to livejasmin.com were made when I restarted FF with the new profile. So it is not tied to my profile.

Solved Archived 2 265

network.http.referer.disallowCrossSiteRelaxingDefault not working

a website im using is trin to call an api with referer header and policy of "origin-when-cross-origin", but firefox overides it to "Same Origin Policy" with console msg: … (read more)

a website im using is trin to call an api with referer header and policy of "origin-when-cross-origin", but firefox overides it to "Same Origin Policy" with console msg: Referrer Policy: Less restricted policies, including ‘no-referrer-when-downgrade’, ‘origin-when-cross-origin’ and ‘unsafe-url’, will be ignored soon for the cross-site request

After a lot of search, i found that network.http.referer.disallowCrossSiteRelaxingDefault config setting should be set to false to allow any policy, but toggling between false or true has no affect. The request still fails with a cors error "Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at..."

Is there a way to make this work? Or a way to allow the request to have this referer policy.

Archived 1 254

Cannot access website

I got the following message while trying to access this website https://nubecomun.yanapak.org/ The connection has timed out: The server at nubecomun.yanapak.org is taking… (read more)

I got the following message while trying to access this website https://nubecomun.yanapak.org/ The connection has timed out:

The server at nubecomun.yanapak.org is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

How can I allow Firefox to access the site?

Archived 1 249

Window Security

All of a sudden when i sign in to Amazon I get this box: Windows Security: Please sign in to amazon .com: This request comes from Firefox.........: Never asked for it ho… (read more)

All of a sudden when i sign in to Amazon I get this box: Windows Security: Please sign in to amazon .com: This request comes from Firefox.........: Never asked for it how do I turn it OFF?? I have no2FA in either Amazon or Firefox but all of a sudden i need to enter a Security Code.

Archived 2 240

Opening Firefox sends packets to Google IP e.g 34.149.100.209

I've been looking at firewall logs for my client and router software firewalls. My 3rd party firewall flags repeated outgoing TCP packets to IP 34.149.100.209 as coming … (read more)

I've been looking at firewall logs for my client and router software firewalls. My 3rd party firewall flags repeated outgoing TCP packets to IP 34.149.100.209 as coming from Firefox and 'Restricted', although restricted is the firewall apps syntax. When I look at the router firewall on WAN it was seeing the same IP outgoing. These packets only originate when Firefox (latest version) opens. Perhaps there's nothing to worry about or it's there to poll for those who want to select a Google search engine? Anyway, I've added a rule in the router to block the IP, although I think Google use other IPs.

There is plenty of web discussion to REMOVE restricted from Firefox but I want to make sure 'Restricted' in my case means BLOCKED, is that possible or do I misunderstand what restricted means? Thanks

Archived 1 222

ImportEnterpriseRoots

Hello, Recently I have noticed 'Your browser is being managed by your organization. - That being ImportEnterpriseRoots' appearing in settings. I have seen this mentioned… (read more)

Hello,

Recently I have noticed 'Your browser is being managed by your organization. - That being ImportEnterpriseRoots' appearing in settings. I have seen this mentioned by others but as of yet I cannot see if it has been sorted yet. I have uninstalled and it went away, but it has since returned the following day. I Do not have any other anti-virus on this laptop other than Windows Defender so it cannot be that. I will not be using Firefox as default until this is gone, or at the very least know that its safe.

Archived 10 214

Issues hooking up a Proton vpn add-in to Firefox

I am trying to set up a vpn using Proton as a Firefox add-in but Firefox won't let me use it, saying it has invalid credentials. I can't contact Proton because if I enab… (read more)

I am trying to set up a vpn using Proton as a Firefox add-in but Firefox won't let me use it, saying it has invalid credentials. I can't contact Proton because if I enable it as an add-in to Firefox, I can't use my browser. Do you know of any other vpn networks that work securely with Firefox?

Archived 1 210

Can't sign in to Adobe Acrobat

This is the message I receive when I try to sign in to my Adobe account online: Hmm. We’re having trouble finding that site. We can’t connect to the server at auth.servi… (read more)

This is the message I receive when I try to sign in to my Adobe account online:


Hmm. We’re having trouble finding that site.

We can’t connect to the server at auth.services.adobe.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

__________________________________________

How do I check that Firefox has permission to access this page? Or, what else do I need to do to sign in to my account?

Thank you!

Archived 8 210

ESET on macOS Tahoe 26 breaks Firefox ENTIRELY!

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've us… (read more)

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've used ESET with Firefox for many years without ANY problems. But now I have to choose between uninstalling ESET and being unprotected in order to use Firefox AT ALL. Every single webpage is blacked out with the message below. ESET support says that Firefox needs to issue an update to fix this problem.

Archived 9 204