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  • Archived

Firefox has deleted all my extension data/settings after update

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uM… (read more)

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uMatrix extensions had been completely cleared of ALL data, including their default/pre-defined rules.

All of my extensions data seems to have been cleared. The extensions are still installed, but their settings/data are completely gone.

This is EXTREMELY frustrating.

Does Firefox make backups or anything before it attempts an update? Is my extension data/settings recoverable somehow?

Come on, Mozilla, what are you doing to Firefox recently?!

Asked by wonka 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Videos are still choppy

There have been other threads concerning this issue. Typically they blame the user for not having a cpu that is fast enough or not having the latest software, but it rema… (read more)

There have been other threads concerning this issue. Typically they blame the user for not having a cpu that is fast enough or not having the latest software, but it remains that Microsoft Chrome or Edge and others work properly, while Mozilla Firefox doesn't. FWIW, one of my computers, running Windows 7 works OK, but this one with Windows 10 doesn't

Asked by bob-s 1 year ago

Last reply by McCoy 1 year ago

  • Archived

White box at the top of youtube full screen

Earlier today I tried to full screen youtube and It wouldn't work. I saw some suggestions on here saying delete cookies so I did and now it full screens, however the vide… (read more)

Earlier today I tried to full screen youtube and It wouldn't work. I saw some suggestions on here saying delete cookies so I did and now it full screens, however the video is partway down the screen and above it is an empty white box. I've tried restarting in safe mode and deleting cookies again and neither of those worked. i'm having no issues in other browsers so I have no idea what could be causing it.

Asked by VConfused 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox can't open more than one page a time

it happened again: with one page open, if i try to open another page from the browser, or from the bookmarks etc., it just opens blank and the progress indicator remains … (read more)

it happened again: with one page open, if i try to open another page from the browser, or from the bookmarks etc., it just opens blank and the progress indicator remains working as if it was trying to get there, but never does. i already reset firefox, but to no avail. i can't remember how the problem was solved the last time, some months ago. thank you in advance. :-)

Asked by bobo53 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My browser tabs are showing as browser windowns

Hello, From a month or so, my mozilla Browser tabs are showing as browser windows. For better understanding please check the attached image. As you can see in the image, … (read more)

Hello,

From a month or so, my mozilla Browser tabs are showing as browser windows. For better understanding please check the attached image.

As you can see in the image, when I hover over the Mozilla icon on the taskbar the browser is showing as there are 4 windows are open but they are just tabs.

The same mozila is sycn in 2 of my computers which is showing the issue. I have another computer with different email and the browser is working fine there. Is there any setting that I missed here?

Looking forward for a positive response.

Thank you.

Asked by soumendra 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (read more)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Asked by needshelp0 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The security fix in Firefox 67 CVE-2019-11696 causes excessive prompts from our CMS; please allow us to bypass this prompting

Having to respond to an "Open executable file?" prompt every time we download a JNLP file from our CMS is highly annoying. We have been working with these files for years… (read more)

Having to respond to an "Open executable file?" prompt every time we download a JNLP file from our CMS is highly annoying. We have been working with these files for years and know they are OK for us to access. We should be able to bypass this message permanently. Please create a way for us to do this ASAP or we'll have to ask our CMS users not to update to version 67.

Asked by nancy_cms_admin 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How can I set Flash to activate automically for Google Translate?

The microphone icon never appears at Google Translate for me anymore, doing Google searches it seems like it's a Flash issue but I never get the option to Allow it (and R… (read more)

The microphone icon never appears at Google Translate for me anymore, doing Google searches it seems like it's a Flash issue but I never get the option to Allow it (and Remember), or change Flash settings by Managing Exceptions...I have the latest versions of both (64-bit) so I'm wondering what's going on and how to fix it...

Asked by HelpwithFirefox938373 1 year ago

Last reply by cor-el 1 year ago

  • Archived

We block the ability to download add-ons. We need to get an add-on for Thycotic Secret Server. Is there a stand-alone add-on that I could download?

We need to download and install an Add-on for Secret Server but due to a Security Policy we cannot download directly from Mozilla. I would like to know if there is an add… (read more)

We need to download and install an Add-on for Secret Server but due to a Security Policy we cannot download directly from Mozilla. I would like to know if there is an add-on that I could download off-line and install to my Firefox instance?

Asked by mrmac46 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Container tab is not working

The facebook tab seems to fail to work. After I log onto facebook with a tab, I open another one, but it shows the facebook page logged on with the account that I chose o… (read more)

The facebook tab seems to fail to work. After I log onto facebook with a tab, I open another one, but it shows the facebook page logged on with the account that I chose on the 1st tab. If I log off here, the original tab also logs off. The 1st tab has a blue line underneath while the 2nd one is black. Does anyone have any hints on this?

Asked by hk56740 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

I have tried numerous times so why won't firefox clear my browsing history?

I am totally at a loss as I cannot seem to get the browser history to clear. I have been using firefox for years and have never encountered this issue. I have scanned wit… (read more)

I am totally at a loss as I cannot seem to get the browser history to clear. I have been using firefox for years and have never encountered this issue. I have scanned with my virus program and malwarebytes and nothing seems to help.

Thanks for any help offered.

Asked by imonthedrums 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

After the latest update (today) my Easy Youtube Video Downloader Express Add-on is not working AGAIN!

I have a 64-bit HP laptop, running Windows 10 Home, with 12 gig memory, and 2T hard drive. Is this going to be an ongoing problem every time Firefox installs an Update???… (read more)

I have a 64-bit HP laptop, running Windows 10 Home, with 12 gig memory, and 2T hard drive.

Is this going to be an ongoing problem every time Firefox installs an Update???? I have better things to do with my time than beat my head against a wall with these SAME continual problems.

I went to your support page (it also shows at the top of this page) and it sent me to a URL that was supposed to fix this problem and I installed that version. Mozilla Firefox 67.0 (x64 en-US) I rebooted and it STILL does not work.

I'm really struggling to be nice here. You knew that this was a problem from some months ago and you let it happen again. OMG.

In trying to get this add-on to work, I've disabled my other two add-ons then I Removed and Re-installed this Add-on and still it does not work. The download button appears but when I click on it, nothing happens. So what gives, this time? Is there ever going to be a permanent fix? I'm in the middle of downloading 5 youtube files that should have been done this afternoon, and now it is almost 11pm and who knows when/if they will ever get downloaded. I've wasted hours of my life on this! And you guessed it, it still does not work.

Asked by morlaine 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Why do my desktop url shortcuts no longer work when it needs to "open" Firefox 67.0?

I have desktop shortcuts (*.url) that have worked for many years. As of today's update to Firefox 67.0, they no longer work as normal. My Windows 10 has also been updated… (read more)

I have desktop shortcuts (*.url) that have worked for many years.

As of today's update to Firefox 67.0, they no longer work as normal.

My Windows 10 has also been updated during the same time frame. The current version is 1809 build 17763.529.

When I double-click to open a url shortcut, Firefox will open but present a white browser screen and an empty address bar. Should I double-click on the same shortcut while Firefox is already open, it will open a new browser tab and process the url request per normal.

Asked by Anton37 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I have no smart phone (or anything else) to sync. I've lost all of the bookmarks I had.

I have no smartphone or other devices to sync but I have lost all the bookmarks that I had before this new version of firefox. How do I get my bookmarks back? I keep ge… (read more)

I have no smartphone or other devices to sync but I have lost all the bookmarks that I had before this new version of firefox. How do I get my bookmarks back? I keep getting to a page that asks me to give my smartphone number, but I don't have a smartphone (or any phone). Can I go back to what I had before. I need those bookmarks.

Asked by sweimer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox's display language settings are not applying. I've set them to english, but it's still displaying everything in another language.

Menus on Firefox itself are displaying in my native language, when I've set them to English. I've uninstalled all language packs that aren't English, even removed other … (read more)

Menus on Firefox itself are displaying in my native language, when I've set them to English.

I've uninstalled all language packs that aren't English, even removed other languages in Windows settings to make sure Firefox displays menus in the language I want, but none of it worked. Already checked about:config and removed any traces of other languages. The settings page itself and other Mozilla webpages are all displaying in the correct language, but the application itself is not.

It started doing this after the most recent update, was working fine before. Only explanation is Firefox is using my location to set a language and completely ignoring my language settings. Should I just wait for it to be fixed?

Asked by l3l3l3 1 year ago

Last reply by McCoy 1 year ago