Firefox Support Forum

Please roll back the version 64.0 as it prevents me using Firefox - web pages d not load - no error message.

Some options also fail.

I tried to add troubleshooting info and get this: We're sorry, but we can't find what you're looking for. The page or file you requested wasn't found on our site. It's possible that you clicked a link that's out of date, or typed in the address incorrectly. If you typed in the address, please double check the spelling. If you followed a link from somewhere, please file an issue. Tell us where you came from and what you were looking for, and we'll do our best to fix it. Or you can just jump over to some of the popular pages on our web site. Are you interested in a list of featured add-ons? Do you want to search for add-ons? You may go to the search page or just use the search field above. If you prefer to start over, just go to the add-ons front page.

Lets try here, here is the pic below. Tried everything even addon permissions, reloading Adobe flash, darned everything. I don't know who^s to blame, Firefox or Adobe or both ?

richy

My 64 bit PC has just had a windows 10 feature update(dec 15 2018). While firefox will load and display what appears to be a normal screen showing my bookmark toolbar for example my default homepage is not shown. If I try to visit any website using the search bar or toolbar bookmarks nothing happens. Chrome is not affected at all and behaves as expected. The moving dot in the tab is black and just oscillates for ever. No error messages are displayed. Any help would be appreciated. I have on occasion disabled all plugins but this appears to make no difference.

I had been using firefox for years without a problem and all of the sudden today it started crashing. first it was the newly opened tabs but now even about:home crashes, about:addons crashes, Tried uninstalling and deleting APPDATA mozilla folders, still same problem. If I manually type www.google.com it gets there no problem but once I hit search it crashes. I submitted few crash reports bp-5361b127-3a0e-4a53-bfca-f96e00181213 bp-1ed948b2-9c81-4062-810c-7e1090181213 I am getting this in the report ' jsimd_idct_islow_avx2' but earlier it was a different message. Recently ORIGIN got updated and I installed logitech setpoint to connect my keyboard to the receiver and then I uninstalled setpoint and all logitech software related to mouse and keyboard. Sidenote I just clicked on Search Mozilla Support for this signature and it got me to the website without crashing.

Please let me know if you need any additional information. Thank You

No add-ons coming from https://addons.mozilla.org/en-US/firefox/ can be installed in my Mac, all because of a single issue ("Download failed. Please check your connection."). I've noticed that images in this site cannot load properly as well. I checked the console and it seems that the GET request was responded with 404. Install requests sent to other websites seem to be working. I successfully installed zotero from its website and some other add-ons via downloaded .xpi files. However, some .xpi's cannot be installed directly either. I got a message saying this add-on appears to be corrupt.

I duckduckwent this issue and tried all the following solutions (though none has helped): 1. Added "xpinstall.enabled => true" and "xpinstall.signatures.required => false" in about:config; 2. Downloaded the .xpi file directly using other browsers, but when I tried to add it manually, I got the message saying this add-on is corrupt. 3. I tried InstallTrigger.install({URL: "https://addons.mozilla.org/firefox/downloads/file/1168281/adblock_plus-3.4.2-an+fx.xpi?src=search"}) in the console and still got the connection error. I clicked on several install links in add-ons websites and they came back with 404. I think these links were redirecting me to addons.mozilla.org.

I don't have any antivirus software in my Mac, at least not that I know of. I enabled "allow site to install add-ons" and "allow pop-ups", etc.

Firefox 63.0.3 Windows 7 Home Premium

When I opened Firefox this morning, it stated that there was a new version available so I clicked the box.

The browser closed, it went through the motions, and reopened the browser.

I checked the version and it still showed 63.0.3, with the option to update, so I rebooted the computer, reopened the browser, and it still shows 63.0.3 with the option to update.

I am sure that others have already posted about this but what is the fix?

I went to list some items on eBay last night and part of the item description is not visible although if I go on Google Chrome all of the information is there. This only happened last night - never before. Some previous listings have the same problem but most do not. I worked with eBay and it appears to be a problem related with the Firefox browser.

All this talk of syncing & duplicate bookmarks doesn't explain what happened during the last update of Firefox Quantum (64-bit). I don't have multiple devices, so where are all these bookmarks & empty duplicate folders coming from. There are a bunch of bookmarks outside of the folders they were in AND inside the folders they're in. What the heck happened? Can I go back to the previous version of Firefox? This is a mess, and I really don't have time to read through a gazillion links trying to rectify this issue. I've restored my bookmarks to before this latest update occurred, and it seems to be making things worse. Mozilla needs to post BIG FAT FLAGS when they make a major change to this browser. I would've never let this update install, had I known what it was going to do.

Because I embed folders inside of folders, all the loose ones used to belong inside of folders, and some didn't. Now, I have tons of them where I can't find which folder they were in, because they were embedded. This is really bad, whatever Firefox has done.

Again, 1 computer, 1 device ... WHAT IS IT DOING or syncing to? I'm not using some Add-on to fix this, because an Add-on didn't break it; the last update did! I do have Add-ons, but unless this version is incompatible with them, I have no clue. None of them are bookmark Add-ons anyway. I shan't Share Data this time, because I really don't want people poking around & pointing fingers at my Add-ons. I'd rather be shown how to go back to the previous version, than keep messing around with incompatibilities when Firefox keeps changing. Developers can't keep up with all these updates that come through every other month (it seems). Please and thank you.

White spaces occurring while scrolling the content with virtual scrolling feature. If we can check this issue with inspect mode it will be working properly there is no white spaces occurred. But in default, it won't be work properly. Can you please tell me how to resolve this?

When I type "t", the address bar automatically show" place:type=6&sort=14&maxResults=10/". Since this is not really an address, I can't delete this from history. When I hit return, it only brings out a google page. It never happened before and it is very annoying. I have deleted all the history but it still shows up each time.

Greetings,

I have been unable to restore my previous bookmarks due to the recent Firefox update.

I have tried to ctrl+shift+B and try to import my bookmark in the backup file in my profile folder but whenever I try to import my bookmark from the backup folder it says "unable to process backup files".

Ive also tried to import them from html link using the link I got here ; https://www.jeffersonscher.com/ffu/bookbackreader.html , it doesnt work, tells me the download "failed"..

I also tried to change the file extension from .jsonlz4 to .json ,still not working...(unable to process file).

Please help me get my bookmarks back, this is so frustrating.. Also needless to say im totally clueless in terms of computers (I am 62 years old),It took me 2 hours to understand and try to follow the instructions in similar post, Im not even joking... could you please use simple language and instructions in order to help ?

Thank you.

The bookmark all tabs option in the right click context menu has disappeared, the one that usually appears when you right click a tab. You can still do it by clicking on select all tabs, and then bookmark selected tabs, but as someone who has a lot of windows open with multiple tabs in each, this is somewhat time-consuming. Where is the option to bring back the original button?

As for this feature, it's nice that you can bookmark specific tabs, but I don't understand why the original button had to be removed to make way for it, both options would be good. I think more people will probably bookmark the entire session rather than spending time clicking on each individual tab they want to save, though that's just a guess.

After updating to version 64, Top Sites and Highlights are blank. Also, I cannot add to either category.

Resetting did not help.

This is massively frustrating since someone eliminated the ability to display multi-row bookmarks.

SOMEONE PLEASE HELP!!

I am using Firefox version 64.0 build ID 20181206201918 on Windows 10 version 1803 build 17134.407.

When visiting 4chan.org images in the popular threads section will not load however when visiting 4channel.org the images in the popular threads section load fine.

I briefly looked at the source code for both pages and I am unable to see any difference as to why this is happening.

When I visit the same sites in Chrome there are no problems.

The troubleshooting I have gone through so far is to refresh firefox (that made no difference), and change the names for the following folders:

%appdata%\Mozilla\Extensions

%appdata%\Mozilla\Firefox

%LocalAppData%Mozilla\Firefox\Profiles

That also made no difference.

Can anyone replicate this problem? If so, is it a bug in Firefox when encountering certain code?

I have attached screen shots of the websites in question showing you what I am seeing.

edit: So I forgot to mention that after renaming the folders for Firefox, effectively resetting it and removing all customization, I immediately tried the web pages in question making no changes to Firefox.

Firefox is beginning to become more of an annoyance than it is worth - most of the reason for this is the continual string of updates, messages, click bars and pop ups it shows on start up.

No these are not spam or bad add ins, they are programmed interruptions inherent to FF.

Users of FF want to get on and do things. Having to close windows with news about the latest update (and there are soooo many updates), or news that the opml feed is now on your desktop (another thing to waste time attending to) or messages about privacy or messages about syncing pages and settings or pop up messages about how FF is private etc are just plain annoying.

It is getting to the point where I expect to wait longer for FF to start and then have to wade through cruft, than it takes to boot the entire Windows 10 OS and deal with the Ms cruft on the log in screens.

If people want to learn, then they will look stuff up. So seriously - stop popping up tabs, notices, messages, dialog boxes and other cruft. Let the users just get on with using FF rather than putting up with cruft about using FF.

FF is now officially slower to start than every other browser we have and slower than me booting an entire windows 10 pc - all because of continuous updates which don't seem to do anything for me - or most users. oh sure, you can say its for security but if you are patching security holes as regularly as you are updating FF then there is something terribly wrong in your programming standards and coding methodologies - not to mention test process.

Its a trend to tell people about your product - but its one that annoys users. We just want to get on with using whatever - so please get out of our way and let us just use the product.

I like FF - but I liker it a lot less than I used to as its now annoying the crud out of me almost every day.

My 10c worth.

Hello-

Firefox doesn't save my history with Quantum 64. This is is really frustrating. I had this issue prior to installing Quantum earlier this year. The minute Midnight strikes on my computer and start up FF it only reveals "Yesterday" history but nothing further back in date. I even tried changing the date back a few days for a moment and no previous history appeared. So there is nothing wrong with my clock/date.

Here's what I have done to try to correct /investigate this:

1. Restored FF Quantum. 2. Deleted all the Places.sqlite files and restarted FF to refresh them. 3. Checked Norton 360 to make sure History Clean Up is OFF. 4. Disabled Malwarebytes, IOBIT's Advance System Care 12 and similar programs for a couple of days. 5. I've had this issue before and even tried to reinstall FF and that didn't do anything.

6. Verify Integrity Results:

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 768KiB + pragma_user_version is 52 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 112348 unique pages + Table moz_origins has 250 records + Table moz_places has 380 records + Table moz_historyvisits has 137 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 516 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 2 records + Table moz_annos has 2 records + Table moz_items_annos has 0 records + Table moz_meta has 7 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

7. Attached is the list of add-ons. In the past I have disabled and/or deleted them them and still had the issue

I am using Windows 7.

Any tangible help and known cause you have is much appreciated.

Thank you, Steven

So, we have our website....

When we update the website through our web editior, it saves and we can view the changes through a mobile device. However, we can't view the changes through any of the machines in the office?!

I have tried: clearing data/cache; ipconfig /flushdns

Nothing seems to work. I then opend our wesbite through Opera Browser and could see the updated webpage, but through Firefox - the old website...please help :)