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Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (read more)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 2 years ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

When opening firefox files.com and mozzilla.org opens instead of my homepage.

When I startup firefox "www.files.com/Mozilla" pops up along with "firefox/firefox.exe" which redirects to: "https://www.mozilla.org/en-US/firefox/new/?utm_medium=referra… (read more)

When I startup firefox "www.files.com/Mozilla" pops up along with "firefox/firefox.exe" which redirects to: "https://www.mozilla.org/en-US/firefox/new/?utm_medium=referral&utm_source=firefox-com"

This happens even when I set my homepage to something different.

Asked by Potato_Pio 2 years ago

Answered by Potato_Pio 2 years ago

  • Archived

cookies not being removed on shutdown

Firefox 63.0...when shutting down cookies/storage is not being automatically removed. Further, when reviewing the Preferences page, trying to delete cookies from there do… (read more)

Firefox 63.0...when shutting down cookies/storage is not being automatically removed. Further, when reviewing the Preferences page, trying to delete cookies from there does not work either.

However, clicking on "History" in the Menu bar and then removing history from there DOES work.

Clearly this is not right.

FYI, I have read many possible solutions and have found nothing that works. I have tried using a fresh Profile and have just done a complete uninstall/re-install and the problem still persists.

I would appreciate a solution to this but it looks like a "bug" to me.

Asked by simonalberta 2 years ago

Last reply by simonalberta 2 years ago

  • Archived

Firefox freezing

FF 63.0 64 bit Freezes randomly when open. Most of the time, its when some audio or video playing. Happens after a while and when moving the mouse. Have: turned off a… (read more)

FF 63.0 64 bit

Freezes randomly when open. Most of the time, its when some audio or video playing. Happens after a while and when moving the mouse.

Have:

turned off acceleration, re-installed, refreshed, turned off add ins.

Nothing has worked.

Please advise, I have also submitted crash reports, but have not heard back.

Asked by digitalshooter 2 years ago

Last reply by digitalshooter 2 years ago

  • Solved
  • Archived

I can't get "take a screeenshot" which used to be on the menu in spite of trying all the suggestions on the forum except the "refresh firefox" option. Help!

Nothing seems to be helping to restore the screenshot option, because I have tried all the suggestions except refreshing Firefox, which I really don't want to do having r… (read more)

Nothing seems to be helping to restore the screenshot option, because I have tried all the suggestions except refreshing Firefox, which I really don't want to do having read comments saying that this lost files and caused problems. I really need the screenshot option. I've looked under extensions.screenshots.disabled and it is set to "false". I restarted Firefox. The screenshot extension is listed in the Help>Troubleshooting Information. So now what do I do? I don't understand why it vanished in the first place. I am NOT good with computers.

Asked by Diana2 2 years ago

Answered by Diana2 2 years ago

  • Archived

Firefox doesn't remember any of my settings,

I use an HP G60 with Windows 10 Pro and Firefox 63. A missing coprocessor driver caused it to reject any non-MS or non-HP software. I could run the PortableApps suite fro… (read more)

I use an HP G60 with Windows 10 Pro and Firefox 63. A missing coprocessor driver caused it to reject any non-MS or non-HP software. I could run the PortableApps suite from a flash drive, except for Firefox, which couldn't find a profile. I replaced the driver. Now it runs okay but downloaded regular Firefox still wouldn't run for the same reason. I uninstalled with Revo Uninstaller and a search for every possible remainder, reinstalled, and now it works, but all of my settings revert back to default as soon as I close it. This makes it useless to me. It won't keep my start page, download location, privacy preferences, and everything else that I have changed under options.

Asked by FoxyFoxer 2 years ago

Last reply by FoxyFoxer 2 years ago

  • Solved
  • Archived

WidevineCdm-plug-in crashed — no video playing

Since ± half october 2018 I can't play videos anymore on some sites and get this crash message. Youtube does work, probably because without Widevine? I'm on FF Dev Editio… (read more)

Since ± half october 2018 I can't play videos anymore on some sites and get this crash message. Youtube does work, probably because without Widevine? I'm on FF Dev Edition, Mac with El Capitan. Thanks, Pieter

Asked by Piroo 2 years ago

Answered by cor-el 1 year ago

  • Archived

Firefox crashes / doesn't open

Hi, Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time. Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106 Thank you for a… (read more)

Hi,

Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time.

Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106

Thank you for any suggestions.

Carsten

Asked by new_user 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

reduce page size

Your pages are too HUGE for my screen. I Tried the 2012 suggests of Alt-spacebar, Size, etc. but "Size" is banched out, meaning it cannot be resized. Give me a real sol… (read more)

Your pages are too HUGE for my screen. I Tried the 2012 suggests of Alt-spacebar, Size, etc. but "Size" is banched out, meaning it cannot be resized. Give me a real solution to fit everything on my screen at once!

Asked by TimmyF 2 years ago

Last reply by TimmyF 2 years ago

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  • Archived

Disable annoying Download Firefox Update popup

For me, updating the browser is acceptable only after restarting the computer. And generally I'm happy with the current version. It is very disturbing and annoying, the b… (read more)

For me, updating the browser is acceptable only after restarting the computer. And generally I'm happy with the current version.

It is very disturbing and annoying, the browser can be accidentally updated when it is unnecessary.

Asked by vpchko 2 years ago

Last reply by user633449 2 years ago

  • Archived

How do you get rid of all types of auto completion when typing in an address in the address bar?

The search bar setting is set to "Use the address bar for search and navigation", I don't want to use "Add search bar in toolbar", because I don't want to have the extra … (read more)

The search bar setting is set to "Use the address bar for search and navigation", I don't want to use "Add search bar in toolbar", because I don't want to have the extra search field in the top part of the browser, and if I go to customize, and remove it, it just changes the setting back to "Use the address bar for search and navigation".

I've already disabled the default search engine: "Provide search suggestions", and Address Bar: "Browsing history", "Bookmarks", and "Open tabs" options.

I want to be able to type an address in the address bar, without having any kind of auto completion options, but right now when I try to type and address like google for example, it still shows two lines with visit and search options, and it says "search for google with:", then shows icons for a bunch of different search engines.

I used to use firefox but stopped using it a while ago when they made ridiculous changes to it, and I'd like to use it again, but I don't know how to disable the address bar auto completion settings completely. Is there a way to fix that? Thanks.

Asked by ip02 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How to selectively block ANY slide-in, pop-in, or other nuisance that comes on screen, by choice, without causing items such as video not to run

There is a new kind of pop up nuisance. The slide or fade in. Some are set to mouse movement, others are timed. Need to be able to selectively block these - my choice … (read more)

There is a new kind of pop up nuisance. The slide or fade in. Some are set to mouse movement, others are timed. Need to be able to selectively block these - my choice of which - without sites becoming useless.

Tried NoScript but too complex and there is no succinct documentation from the producer. Tried AdBlocker but it does not work on most of these kinds of popups and the company is not about working with users to block these from many sites, suggesting the sites have paid AdBlock not to block their trash. Looked at other "solutions" but many are expensive and don't promise specifically to block these kinds of nuisances.

One of the main sites with these nuisances is CNN. Their pop-ins keep coming back even when you X them off. Some are on EVERY page, like the cookie agreement, while others are timed and block your reading altogether. You can't move your mouse in certain places on the page without something sliding in or popping up. There are pop-ins when one reaches the end of a page, gets near the edges. They are ALL intrusive! What this does is turn one off to what the ad is there to push. Lot of people have long been fed up with nags after the refusal to follow an ad. When a user says no, that needs to be it. There should be no further question.

Too many sites use this nuisance advertising, many of them because there is little to no way to block them. The internet is built on forced advertising. This needs to stop. If a product is worth its salt, it will sell without being pushed in a customer's face. If a customer says NO once, that should be enough. No site should be able to block access because of a user refusing to submit to some ad.

Asked by bbhank 2 years ago

Last reply by bbhank 2 years ago

  • Solved
  • Archived

Firefox 63.01 options: Your organization has disabled the ability to change some options

My personal copy of Firefox and I am the administrator of my system. I suddenly can't make changes to options and my right click copy/search capabilities are not availabl… (read more)

My personal copy of Firefox and I am the administrator of my system. I suddenly can't make changes to options and my right click copy/search capabilities are not available

Asked by vmoutsop 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

Why have some trusted sites stopped loading with Firefox 63?

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with: Your connection is not secure The website tr… (read more)

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with:

Your connection is not secure

The website tried to negotiate an inadequate level of security.

<www.thestar.com> uses security technology that is outdated and vulnerable to attack. An attacker could easily reveal information which you thought to be safe. The website administrator will need to fix the server first before you can visit the site.

Error code: NS_ERROR_NET_INADEQUATE_SECURITY


This also occurs with https://download-installer.cdn.mozilla.net/pub/firefox/releases/63.0.1/win32/en-US/Firefox%20Installer.exe

Is the problem at my end or theirs? If the former, what do I need to do to return to the behaviour for FF 62?

Asked by asraskin 2 years ago

Answered by cor-el 2 years ago

  • Archived

Awesome bar is suggesting random websites instead of what it used to do.

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it,… (read more)

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it, but now firefox's "awesome" bar sends me there instead of Netflix, which I use daily. I've turned off all the random suggestions for the address bar but these random, wrong, ads keep popping up. If I've never used it, and I'm not searching for it, putting it there must mean "http://nycsubway.org/" has paid you to be an annoyance in or lives. Or why else would you do this?!

Asked by MyArrowKeysStink 2 years ago

Last reply by jscher2000 1 year ago

  • Archived

Cannot watch Youtube age restricted videos, the button to confirm that I understand and wish to proceed is not active.

Since recently, I cannot watch Youtube age restricted videos, the button to confirm that I understand and wish to proceed is not active. Other browsers do not have such p… (read more)

Since recently, I cannot watch Youtube age restricted videos, the button to confirm that I understand and wish to proceed is not active. Other browsers do not have such problems. Safe mode on Firefox does not help.

Asked by nray 2 years ago

Last reply by nray 2 years ago

  • Archived

all my bookmarks have disappeared

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Whe… (read more)

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Where did they go? WHY did they go? I want them back.

Asked by Tirsh 2 years ago

Last reply by FredMcD 1 year ago