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Since Firefox 61 up to current version Netflix will not stream.

Firefox issued another update today, to 62.0, but this additional new update still did not fix Netflix bug: Error Code: F7121-1331-P7 Is anyone in this forum able to esca… (read more)

Firefox issued another update today, to 62.0, but this additional new update still did not fix Netflix bug: Error Code: F7121-1331-P7 Is anyone in this forum able to escalate the bug report to address this problem with Netflix?

Asked by loyall 2 years ago

Last reply by cor-el 1 year ago

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video doesn't load ( new problem )

recently i'm having a new problem this time on youtube , despite not having the famous codecs before could still watch old videos , but in those days i'm getting error of… (read more)

recently i'm having a new problem this time on youtube , despite not having the famous codecs before could still watch old videos , but in those days i'm getting error of browser doesn not recognize video formats also on those old videos ( that basically could watch before ), having this problem from 2/3 days , randomly i can still see a video , but it's starting to happen much , nothing is changed on my pc , no virus , no everything , any way to fix it ? as always i have vista 32 bit and firefox 43 , thank you everyone for any help

Asked by Lanselot 2 years ago

Last reply by Lanselot 1 year ago

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What happened to bookmarks "Description" box?

In prior versions of Firefox, the Properties Box used to include a large text "Description" box where I could put login information and other details for that bookmark. … (read more)

In prior versions of Firefox, the Properties Box used to include a large text "Description" box where I could put login information and other details for that bookmark. Now, in version 62.0, that text box no longer exists. Old bookmarks that I have no longer have this information either.

I used this text box extensively and Firefox was the one browser that had this box. Now it appears to have been removed. Can I get this Description box back? Or do I switch to a different browser?

Thanks, Macbel

Asked by macbel 2 years ago

Answered by jscher2000 2 years ago

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Firefox 28 no longer seems to play well with Youtube. Is there a fix?

Hey all. As some of you may know from some older questions, I have two machines. One a Windows XP desktop running Firefox 28, as it was the last version I knew that suppo… (read more)

Hey all.

As some of you may know from some older questions, I have two machines. One a Windows XP desktop running Firefox 28, as it was the last version I knew that supported Windows XP, and the other a Windows 10 Laptop that is on the current version of Firefox.

Sadly, my post is about the XP version of Firefox tonight. Please don't judge. The computer still runs, so I haven't seen a reason to get rid of it, and I split my time between the two machines.

I'll get right to the point. Up till tonight, Version 28 on Windows XP had worked perfectly with Youtube— Or at least as near to it as the old machine could get— as it typically played every video more or less with no issues via the HTML5 video player that Youtube supposedly uses. However tonight, I have been getting very hit or miss responses on youtube, as the HTML5 player does not always come up, and when it does not, I get an image of static with text saying that my browser is not recognizing any of the available formats. When I check youtube.com/html5, it is showing that it recognizes some of the formats— apparently only two so far, and HTML5 itself isn't even listed among them, though there is a checked box saying that the HTML5 player is used when possible— so I'm just wondering, what the hell happened here? As I said, Up till basically last night, everything worked more or less fine on Youtube, with there being only a handful of times the issue of a video format not being recognized came up. In fact Firefox 28 is still somehow pulling up the classic version of youtube, rather than the new version, which I have no explanation for.

Did Youtube stop supporting HTML5 in favor of a new video format, or is something else going on here?

If there is a later version of Firefox that still worked for Windows XP ( I think I remember someone suggesting that 43 would work, but half of the extensions no longer seem to exist for it that I use, including classic theme restorer— though I think someone at waterfox said they may have archived that extension, however I have no idea how to access or use archived extensions— but any port in a storm at this stage) that supports whatever Youtube is using, that would be welcome information, despite my attachment to version 28. Hell, if I could make sense out of how to set up multiple profiles for Firefox, I'd run the classic 28 and whatever later version might run with whatever Youtube is doing so I wouldn't have to give up my preferred version on this old machine. Again though, sometimes the HTML5 player works, and sometimes it doesn't. So I dunno what the issue is here and if there's a fix I can find for Firefox 28, as it is the last version I knew worked for the older machine.

Thankfully, this issue doesn't come up on the Windows 10 laptop, so this is not repeating itself there, Thankfully. But is there a way to fix this, or am I just stuck with considering Youtube a partial, if not complete loss on the XP machine? It's one of only three sites I even still use the browser for. The other two being fanfiction.net and wikipedia.org

And if there IS a later version of Firefox that still actually works with XP, does anyone have a basic 'here's how even an idiot can fix it so you can run two versions on the same machine' explanation of how to set that up? I am NOT a technical person, and going into excessive detail does me no favors. I just need simple, point by point instructions that are, in effect such that a three year old could read and understand them if there is a way to have two versions of the program running.

Though this does also make me wonder if I can install the browser in my second internal hard drive rather than the primary C drive and still have it work properly.

Anyway, sorry for the rambling. If anyone could help me address these issues, that would be much appreciated. :)

Asked by Marc7 2 years ago

Last reply by James 2 years ago

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I used to have notes on certain bookmarks in the properties of the bookmarks. After the latest automatic update to 62.0, I have lost all the various notes.

Previously before the latest update of 62.0, I used to have various notes kept of different bookmarks in the notes section in properties for different bookmarks. Since th… (read more)

Previously before the latest update of 62.0, I used to have various notes kept of different bookmarks in the notes section in properties for different bookmarks. Since the latest update, all these notes I had on different bookmarks are all gone. How can I recover them?

Asked by DiscordQ 2 years ago

Answered by TyDraniu 2 years ago

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Why is it EVERY upgrade of FFox screws with website fonts?

Always have to waste time fixing this. With the power of technology today, why can this never be solved? Last time I finally found some source advising me to log into adm… (read more)

Always have to waste time fixing this. With the power of technology today, why can this never be solved? Last time I finally found some source advising me to log into admin config or something. Then change a '1' to a '2'.

I tried it again this time. Does not remain resolved. Constant back & forth closing browser, restarting which fixes if for day or two, then back to same mess. WHY cannot this be resolved before sending out the upgrade?

After I fixed this last upgrade, it remained fixed.

Not THIS time. Fonts still reverting to skinny Hv light ital or similar. Not consistent. Could occur on some pages, others not.

Asked by smithl 2 years ago

Last reply by cor-el 1 year ago

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Bookmark Descriptions Missing After Update?

PLEASE BRING BACK BOOKMARK DESCRIPTIONS! I would love to know the reason for removal? You think it is redundant, but its very important to many people. This removal could… (read more)

PLEASE BRING BACK BOOKMARK DESCRIPTIONS! I would love to know the reason for removal? You think it is redundant, but its very important to many people. This removal could quite literally force me to use Google Chrome exclusively Not happy with my preferred browser right now!

Asked by HiltonPreston 2 years ago

Answered by jscher2000 2 years ago

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FIrefox occasionally asks for a master password, in a dialog-box, in middle of its window, instead of dropdown -- Do I have malware ?

FIrefox occasionally asks for a master password, in a dialog-box, in middle of its window, instead of the usual drop-down from the top of its window -- Do I have malware … (read more)

FIrefox occasionally asks for a master password, in a dialog-box, in middle of its window, instead of the usual drop-down from the top of its window -- Do I have malware ?

( Can't uplaod the 1.6MB screenshot ) .

Asked by rsblanchard 2 years ago

Last reply by jscher2000 2 years ago

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No response when clicking the 9-square grid Google app button.

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same. One day all those buttons just stopped working.… (read more)

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same.

One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped.

Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all.

It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox.

I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself.

Appreciate if anyone have any idea.

Asked by jusburself 2 years ago

Answered by jusburself 2 years ago

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Help, youtube won't play html5 on Firefox, but on chrome is fine?

Hi there, this problem started, about 5 days ago, some videos won't play and it shows it's because html5, but they played previously. I don't won't to move to chrome, i d… (read more)

Hi there, this problem started, about 5 days ago, some videos won't play and it shows it's because html5, but they played previously. I don't won't to move to chrome, i don't know what to do. Any idea is welcomed. Thank you very much.

Asked by kojbilo 2 years ago

Last reply by jscher2000 1 year ago

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Firefox crashes

I have been crashing for a week now, ever since Firefox updated to the latest program. I have tried all the suggestions...Safe Mode and unchecking Hardware Acceleration.… (read more)

I have been crashing for a week now, ever since Firefox updated to the latest program. I have tried all the suggestions...Safe Mode and unchecking Hardware Acceleration. It still crashes. It even crashes when I am on my home page trying to read the news. No matter what I'm doing, it crashes. And, of course, I have to start all over again once it does. I must have 40 crash reports since the update. I'm so frustrated that nothing works. Does anyone have any suggestions besides chucking Mozilla and changing my browser to something like Chrome of I Explorer? I've been with Mozilla for 20 years and rather stay with them. Thank you in advance.

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Youtube.com on my browser is not loading correctly

I use youtube alot and just recently the site stopped loading correctly just displaying parts of the header bar at the top of the page and nothing else at all bellow I ha… (read more)

I use youtube alot and just recently the site stopped loading correctly just displaying parts of the header bar at the top of the page and nothing else at all bellow I have tried other browsers having the same issue and also on opera on a hisesnse smart tv that also doesnt work. We have 3 seperate networks at home and this issue is only ocuring on the one that im using no dns settings have been changed to cause this issue no network speed issues are present and i have also tried clearing cookies and cache and still no result please help im running out of ideas

https://screenshots.firefox.com/TkK4VKqpDBLRPyCY/www.youtube.com

Asked by haydon97 2 years ago

Last reply by haydon97 2 years ago

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Can Firefox be installed to internal drives other than C: and can there be multiple versions of Firefox on one machine?

Hey all. I am looking to download the Firefox 52 ESR (at least I believe it's supposed to be 52, I dunno if it's 52.0 or one of the later builds) which is said to still w… (read more)

Hey all.

I am looking to download the Firefox 52 ESR (at least I believe it's supposed to be 52, I dunno if it's 52.0 or one of the later builds) which is said to still work with Windows XP, in the hopes of getting Youtube working again as version 28 works fine on everything BUT that as mentioned here: https://support.mozilla.org/en-US/questions/1234282 , however I am extremely pressed for space on the Primary drive marked C:, which has me worried about downloading and installing a new version onto my primary internal hard drive. However I have two internal hard drives, C and W. Can the ESR be loaded onto a different internal drive (i.e. the W drive), and if so, will it be considered separate from version 28, which is my current version of the program, effectively allowing me to run both versions if I wish to? I know there is supposed to be a way to set up "profiles", which supposedly allow people to run multiple versions of a browser, but I'm not clear on how to do so as I am not a Tech guy. What I would need are pretty much simple, idiot proof instructions, on how to do this, so that I can either have both versions capable of being run, or at least be able to install the new browser to my second internal drive which has ample space to handle everything that the browser requires, space wise.

Asked by Marc7 2 years ago

Last reply by Marc7 2 years ago

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I've lost my keyword information in my bookmarks

I had notes (keywords, etc.) attached to many of my bookmarks. The update that just ran today (Sept 7, 2018) has deleted them. The bookmarks are still there, but all my n… (read more)

I had notes (keywords, etc.) attached to many of my bookmarks. The update that just ran today (Sept 7, 2018) has deleted them. The bookmarks are still there, but all my notes, keywords, etc. are gone.

How do I get that information back?

Asked by dudabrad 2 years ago

Last reply by Shadow110 2 years ago

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In my trash I see Documents being saved by firefox these are empty

A couple of days ago I started seeing my trash full and when I open it to find the contents I find a lot of the following- Recovered Files - Documents Being Saved By Fire… (read more)

A couple of days ago I started seeing my trash full and when I open it to find the contents I find a lot of the following- Recovered Files - Documents Being Saved By Firefox. the documents are all empty but this keep's happening every time I close Firefox. Annoying. thanks for any help.

Asked by username4 2 years ago

Last reply by jscher2000 2 years ago

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Toolbar in preview window ESR version 60.2 is missing.

Foxit Reader is my favourite PDF program. To be able to save and print from the preview window in Firefox (on the left hand upper side) I use the ESR channel. Till versio… (read more)

Foxit Reader is my favourite PDF program. To be able to save and print from the preview window in Firefox (on the left hand upper side) I use the ESR channel. Till version 59.9 at the bottom of the preview window a toolbar appeared with which I could save or print the document. Since the upgrade to version 60.2, this toolbar does not appear (which was the fact when I used the standard version of Firefox). I want to downgrade to ESR 59.9 (though Mozilla does not recommend this) in order to have back the toolbar, but if I choose for this version (in the download history under 'options') the latest version remains. Secondly: Is there a way to retrieve the mentioned toolbar in ESR version 60.2?

Asked by Victor 2 years ago

Last reply by jscher2000 2 years ago

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Version 62.0 Bookmarks Description Window GONE !!!!

It seems that Mozilla has gotten rid of the DESCRIPTION window when you right click on a bookmark's properties. This was done in July for the Mac version of Firefox and w… (read more)

It seems that Mozilla has gotten rid of the DESCRIPTION window when you right click on a bookmark's properties. This was done in July for the Mac version of Firefox and with Ver. 62.0 for Windows.

No warning was given and there are a lot of complaints on the Mac version forum about this change. Again with Windows there was no warning that this MAJOR change was going to take place.

Like MANY other people I use the DESCRIPTION window to store extensive information about a given webpage. You can imagine my shock this morning when I went to retrieve some info and the window was gone. A little digging online found the complaint thread on the Mac change.

I have no idea why this was done. If it was for some security reason then it is understandable........the change that is, not t he way it was handled.

There are solutions given on the Mac thread on how to use another companies add-on to show the past saved descriptions. They are still in the Mozilla data files but are not shown in Ver. 62. You can also do an EXPORT to a .html file and then open the descriptions in the browser. Or you can reinstall Ver. 61.x from the archives and set it to NOT check for updates. This is what I did for the moment.

PLEASE bring back the DESCRIPTION window in bookmark properties. This is absolutely nuts to have to experience what I went through this morning sorting this all out.

BH Davis

Asked by bhdavis 2 years ago

Last reply by jscher2000 2 years ago

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Not able to recover previous session after Firefox update and crash

Hello, my problem is as follows: I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so … (read more)

Hello, my problem is as follows:

I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so i tried open it again. Right that moment the update window showed up and somehow Firefox crashed. When i opened it again, my previous session was lost and i have no way of retrieving it. There is no option popping up in the menu that says 'Restore Session' and other methods that i have seen online are a bit difficult to understand.

Also the sessions i can recover are all after Firefox kinda crashed/Firefox updated so i don't know how to get my old session back. The session i want to recover is before i updated to Firefox 62.0 on the 10th, September. (Time stamp would be around 5:30pm CEST)

Oh and i have seen this thread (https://support.mozilla.org/en-US/questions/1204253) and i tried doing it, but the session i want back is not there.... does that mean worst case scenario happened and i won't be able to get my session back? ;____;


This may be a dumb question but would reseting my windows version to 9th, September help? I mean it would erase the update i did for Firefox and should (as much as i know <.<) also reset the setting for Firefox to yesterday's ones correct? But would that help since my problem is on the net surface and not a computer problem >.>


ps: i wanted to upload pictures but it somehow doesn't let me, so if you need them, please tell me and i will try to send them.

Asked by JaVe94 2 years ago

Answered by jscher2000 2 years ago

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Since updating to Ver. 62 the Crash Reporter keeps appearing every time I quit Firefox - Why?

Since the upgrade to Ver 62 was applied every time I launch Firefox, use it for any length of time then quit it successfully, the crash reporter appears. I have changed n… (read more)

Since the upgrade to Ver 62 was applied every time I launch Firefox, use it for any length of time then quit it successfully, the crash reporter appears. I have changed nothing else on the computer - as far as installation of software is concerned. I have not loaded or used anything browser related that I was not using before the new version of Firefox was loaded. I am getting fed up with this string of Crash Reporter windows appearing after every trip to the browser from my email client or anywhere else. If I knew how to turn it off, I would but then I would not be able to send a report if Firefox was to genuinely crash; something that rarely happens but is not unknown. My praiseworthy experience of Firefox over many years since previously using Netscape Navigator is being soured by this behaviour.

Asked by MikeyJ 2 years ago

Last reply by cor-el 1 year ago