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Firefox recovery key no good

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add i… (read more)

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add it the error is that the email address already exists. But it doesn't exist anywhere in the online account record data available to me! I need to enter new email addresses for both my primary and secondary firefox accounts. I'm almost 85 and feel resentful regarding the befuddlement of self service tech support that wastes so many hours on uncertain guessing about tech stuff I don't understand or know where to turn for resolution.

Asked by Kaleopono 1 day ago

Last reply by Paul 16 hours ago

continuous passward rejection

Tried to sign in two days ago and my formerly used password was rejected. Entered new password. Today, two days later the new password was rejected! What is the proble… (read more)

Tried to sign in two days ago and my formerly used password was rejected. Entered new password. Today, two days later the new password was rejected! What is the problem? How to fix it? I am really weary of not being able to contact a technical support person! If someone responds to this I don't know if I will be able to respond.

Asked by Wrangler53 2 weeks ago

Expected "Export Passwords" to also export password for mozilla account. It did not.

I expected "export passwords" to also export the password to my mozilla account, but it did not. I'm now locked out of my account. I signed into this form with google, is… (read more)

I expected "export passwords" to also export the password to my mozilla account, but it did not. I'm now locked out of my account. I signed into this form with google, is there something similar I can do to get my mozilla account back? The drive I had firefox on is wiped.

Asked by MeltedLawnFlamingo 2 weeks ago

'Forgot password' not working

Hi, The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Inv… (read more)

Hi,

The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Invalid account'. Please take a look.

My email - *censored by mod*

Thanks

Asked by sree lekha 2 weeks ago

Last reply by Kiki 2 weeks ago