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My bookmarks are deteled and they are working in a different app

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem. … (read more)

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

Asked by Richard Bolas 1 week ago

Last reply by Denys 1 week ago

Urgent Complaint: Complete loss of passwords following browser update – Priority: High

Subject: Urgent Complaint: Complete loss of passwords following browser update – Priority: High Dear Support Team, I am writing to you today to file an urgent complaint a… (read more)

Subject: Urgent Complaint: Complete loss of passwords following browser update – Priority: High

Dear Support Team,

I am writing to you today to file an urgent complaint and to request immediate technical assistance.

Following today's update of your browser, I discovered that all passwords stored in my account have been deleted. As I strictly depend on this account and the stored credentials for my daily work, this loss of data constitutes a significant disruption.

My previous attempts to recover the data via standard recovery functions have unfortunately been unsuccessful.

I therefore request your immediate assistance in restoring my data. Ideally, a rollback of my profile to a backup state from this morning, February 25, 2026, at approximately 08:30 AM, is required to restore the state prior to the faulty update.

Please inform me immediately of the steps you are taking to resolve this issue. Due to the urgency of this matter, I look forward to your response within the next few hours.

Sincerely,

Asked by Vera Hammerschmidt 1 week ago

Last reply by Denys 1 week ago

Missing accoutn data after switching to new desktop unit

I retired an older desktop unit several months ago and am no longer able to access the bookmarks associated with my account. My profile information now says account disco… (read more)

I retired an older desktop unit several months ago and am no longer able to access the bookmarks associated with my account. My profile information now says account disconnected, followed by my email address. Below that the words Profile 1 appear. The menu below is the regular menu for actions on Firefox but none of the bookmarks from the original computer appear. Is there some way to access them?

Howard Drescher

Asked by howardsd43 2 weeks ago

Last reply by Denys 2 weeks ago

Bookmarks diappeared but cannot troubleshoot per directions because <manage bookmarks> does not work

My bookmarks suddenly disappeared. I tried to use the troubleshooting guide for "My Bookmarks have Disappeared" bold textbut when I click on <Manage Bookmarks> ste… (read more)

My bookmarks suddenly disappeared. I tried to use the troubleshooting guide for "My Bookmarks have Disappeared" bold textbut when I click on <Manage Bookmarks> step nothing happens. Also, when I click on the star to make a bookmark, nothing happens.

Asked by LJ Pollak 2 weeks ago

Last reply by Denys 2 weeks ago