Showing questions tagged: Show all questions

All my saved bookmarks are gone

I received a notice to refresh my Mozilla Firefox. I did but then all my Bookmarks disappeared. How can this be recovered? My email address is yamadasy@msn.com. Also … (read more)

I received a notice to refresh my Mozilla Firefox. I did but then all my Bookmarks disappeared. How can this be recovered? My email address is yamadasy@msn.com. Also do you have a 800 customer service number I can call to have someone take me through this to fix this problem

Asked by yamadasy 1 month ago

Last reply by Mutaz Awad 1 month ago

Bookmarks

Installed 134.0.2. Bookmarks disappeared. Went to restore backups, receive message "unable to process the backup file". All of my bookmark backup files receive this me… (read more)

Installed 134.0.2. Bookmarks disappeared. Went to restore backups, receive message "unable to process the backup file". All of my bookmark backup files receive this message when I try to restore.

Asked by jimkimbroughjr 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Lost bookmarks and can't star websites

As of a few days ago all my bookmarks disappeared and I can't save anything to bookmarks nor can I type a couple letters of frequently used websites and the url automatic… (read more)

As of a few days ago all my bookmarks disappeared and I can't save anything to bookmarks nor can I type a couple letters of frequently used websites and the url automatically comes up. Jenny

Asked by Jennifer Thompson 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Missing tabs, history and bookmarks after update

Is it possible to restore firefox to a previous version to recover all my data? After update, all my firefox pages, tabs, bookmarks and history have vanished. Please he… (read more)

Is it possible to restore firefox to a previous version to recover all my data? After update, all my firefox pages, tabs, bookmarks and history have vanished. Please help me recover or restore. Thank you!

Asked by Christine 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

WINDOWS AND TABS OPEN BEFORE UPDATE TO VERSION 137.0.2 (64-bit) DISAPPEARED AFTER THE UPDATE

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab wa… (read more)

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab was reset to a blank page, there was no trace of anything. I tried the access through 'Menu / History / Recently closed windows' or '.../ Recently closed tabs' and they were both blank, empty, zero, nada ... This is the first time it happens to me, and I'm surprised and disappointed that such a predictable and basic bug shows up on an update.

I have a couple dozen tabs I use for task f-ups, it' unproductive and annoying to get them all back up to work. If this happens again I doubt I keep using Firefox as my preferred browser.

  1. Anybody else suffering the same issue?
  2. Is there a cure for the problem?

Asked by JL_Mor 3 weeks ago

Last reply by grsjr-skep 3 days ago

Why did multiple tabs just randomly disappear from my main window?

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my m… (read more)

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my main browsing window have disappeared - some of them out of tab groups I'd created to avoid losing the tabs in question. Neither tab history nor browser history show the missing tabs.

What gives?! Is there any way to restore the window as I had it, say, yesterday?

Asked by hobbitguy1420 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

cannot restore bookmarks from saved

After updating to version 138.0.1 for PC today I lost many bookmarks from my saved bookmarks, and also cannot restore the last saved bookmarks folder through the Firefox … (read more)

After updating to version 138.0.1 for PC today I lost many bookmarks from my saved bookmarks, and also cannot restore the last saved bookmarks folder through the Firefox "Manage bookmarks" menu. HELP!

Asked by raymondr 2 weeks ago

Last reply by James (On Vacation) 2 weeks ago

Session Lost due to Firefox Crash

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted.… (read more)

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted. I tried to recover them using shadow explorer, but these files are corrupted, so I've had no success reading them. Is there a way to fix the corrupted files? Alternatively, because I've had sync enabled for open tabs, is there a log for past open tab synchronizations? If this was stored on the cloud, it may be possible to retrieve that table and restore the list of open tabs that way?

Asked by Darkmight11 5 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

LOST FOLDERS

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information. Need help ASAP to retriev… (read more)

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information.

Need help ASAP to retrieve

Thanks

Ed Duffy [edited phone# and email from public community support forum]

Asked by ejduffy38 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

My Password list is empty

Hello! I formatted my pc and installed Firefox, once i logged in there was password and started to sync also, now i can see its shows empty ? i tried to enable MFA … (read more)

Hello!

I formatted my pc and installed Firefox, once i logged in there was password and started to sync also, now i can see its shows empty ? i tried to enable MFA , now its empty showing

Thanks You, Yasir

Asked by Yasir Basha 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

firefox 133.03 installed without permission and deleted profile, backup, address and paswords. even went as far as deleting backup on different folds

firefox update 133.03 has wiped my harddrive of all profiles for the browser including backups even backup that were in different folders. How can I roll back now. I even… (read more)

firefox update 133.03 has wiped my harddrive of all profiles for the browser including backups even backup that were in different folders. How can I roll back now. I even tried to use a restore point from the day before and it did not help.

Asked by jimfromjax1 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

lost systemprofile during update

I recently came home from a trip and when I turned on the computer it started an update and when it finished I no longer had desktop, with the error "windows\system32\co… (read more)

I recently came home from a trip and when I turned on the computer it started an update and when it finished I no longer had desktop, with the error "windows\system32\config\systemprofile\desktop is inaccessible" followed by "Unknown hard error" . Is there a way I can get my settings from the firefox records anywhere? to get my passwords?

Asked by johnnicinco 5 months ago

Last reply by markwarner22 5 months ago

Hi - thank you for this. I updated firefox because of maulware and I lost all my bookmarks can you help me get them onto the new firefox

Hi I had to update my firefox because I couldn't search anything because maulware was put in the search bar. It kept saying I couldn't go to any site because it might be… (read more)

Hi

I had to update my firefox because I couldn't search anything because maulware was put in the search bar. It kept saying I couldn't go to any site because it might be corrupt. Everytime I opened it. So spectrum told me to one choice was to put firefox back in again and nothing was there fault but firefox wasn't keeping up with security. So here I am I have lost all my bookmarks of my business. Is there anyway I can have them reinstalled? Thank you so much for your help. Firefox has been my browser for a very long time years and years. Please help my business and me. This is disastrous for me.

Asked by lindamorselac 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago