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How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 2 days ago

Answered by AlatorreInWA 1 day ago

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How do I correct Firefox only starting with creation of new profile each time?

I've uninstalled, reinstalled, deleted all profiles, viewed and attempted every suggestion that was found via search engine. Firefox will only start with -P option and cr… (read more)

I've uninstalled, reinstalled, deleted all profiles, viewed and attempted every suggestion that was found via search engine. Firefox will only start with -P option and creation of new profile. Once closed, it will not open again using the profile just created. Any ideas as to what type of additional troubleshooting that is available. There are no crash reports or logs generated anywhere that can be found. Running on Windows 7 Professional.

Asked by badlhby 5 years ago

Answered by FredMcD 5 years ago

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won't recognize old profiles on file in default folder

A virus hosed my Windows 10 system. In restoring my apps, I reinstalled the latest version of Firefox. It created its own default profile. I have saved earlier Profiles i… (read more)

A virus hosed my Windows 10 system. In restoring my apps, I reinstalled the latest version of Firefox. It created its own default profile. I have saved earlier Profiles in a separate folder on a different drive. I copied them back to the default folders in the Users folder. When I run Profile Manager, it only shows the one Profile just created but won't recognize or list those other profiles. I need some help, since those profiles have all my Bookmarks, extensions, etc. Please help.

Asked by ijblack 3 years ago

Answered by ijblack 3 years ago

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Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I do not know what to do, I cannot get Firefox to load at all. The message above is what I keep getting. I tried looking in my profile for the profile.ini file and cannot… (read more)

I do not know what to do, I cannot get Firefox to load at all. The message above is what I keep getting. I tried looking in my profile for the profile.ini file and cannot find one....I have tried uninstalling and reinstalling to no avail. Firefox is my browser I hate all the others. What can I do!!!

Asked by nikbait 3 years ago

Answered by nikbait 3 years ago

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Saving all profiles in a network share

Hello! I am now struggling to configure Firefox in a VDI environment and we want the Firefox profiles to be stored on a network share in order to take them out from the u… (read more)

Hello!

I am now struggling to configure Firefox in a VDI environment and we want the Firefox profiles to be stored on a network share in order to take them out from the user folder.

Guess there should be a line in the mozilla.cfg file to change the path, but I'm not able to find it.

Anyone has faced the same situation? Is it possible to specify a path where all the profiles will be stored?

Thanks!!

Asked by ieltxu 2 years ago

Answered by the-edmeister 2 years ago

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ive downloaded firefox but someone used to use it on this comp & its brought all there bookmarks etc how do i clear because it keeps asking for there passwords

my son used firefox before on my computer so now ive reloaded it for my use it wont let me grt rid of his stuff as i want to start a fresh but it keeps asking for his pas… (read more)

my son used firefox before on my computer so now ive reloaded it for my use it wont let me grt rid of his stuff as i want to start a fresh but it keeps asking for his passwords & his email info...it was so longg ago he cant remember any of it & i just want it wiped off so i can start fresh myself thanks

Asked by Karnevor 2 years ago

Answered by jscher2000 2 years ago

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I can't understand directions how to restore bookmarks when they don't come back after refresh

I refreshed and Firefox saved old Firefox data in a folder on the desktop. I have named my new Profile per instructions, and tried to follow directions to restore bookmar… (read more)

I refreshed and Firefox saved old Firefox data in a folder on the desktop. I have named my new Profile per instructions, and tried to follow directions to restore bookmarks & add ons (rebooted, tried to follow directions to open Profile folder, opened Menu, Help, Troubleshooting, but can't find Application Basics), but I am LOST! Any help much appreciated!

Asked by cpencek 2 years ago

Answered by jscher2000 2 years ago

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C:\Users\xxx\AppData\Roaming\Mozilla\Firefox\Profiles\tjzhwa81.default-1506294362537-1523219308478\storage\default

as you can see from the question in this folder there many entries like this:"https+++mail.google.com" from malwarebytes scan yesterday and today: PUP.Optional.YSearchTab… (read more)

as you can see from the question in this folder there many entries like this:"https+++mail.google.com" from malwarebytes scan yesterday and today: PUP.Optional.YSearchTab, C:\Users\my name\AppData\Roaming\Mozilla\Firefox\Profiles\tjzhwa81.default-1506294362537-1523219308478.old\storage\default\http+++jaleco.ysearchtab.com\idb\301792106ttes.sqlite, Quarantined, [1980], [395234],1.0.4906 PUP.Optional.YSearchTab, C:\Users\my name\AppData\Roaming\Mozilla\Firefox\Profiles\tjzhwa81.default-1506294362537-1523219308478.old\storage\default\http+++jaleco.ysearchtab.com\.metadata, Quarantined, [1980], [395234],1.0.4906 PUP.Optional.YSearchTab, C:\Users\my name\AppData\Roaming\Mozilla\Firefox\Profiles\tjzhwa81.default-1506294362537-1523219308478.old\storage\default\http+++jaleco.ysearchtab.com\.metadata-v2, Quarantined, [1980], [395234],1.0.4906

Asked by nnjsjs84njnN 2 years ago

Answered by cor-el 2 years ago

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How do I fix/repair my 'Firefox Profile?'

I tried a Firefox update due to slow running; when it didn't work, I stopped it and deleted all FF files. On download (many attempts), all appears to go well until I ge… (read more)

I tried a Firefox update due to slow running; when it didn't work, I stopped it and deleted all FF files. On download (many attempts), all appears to go well until I get a "Your FF profile cannot be located. It may be missing or inaccessible." message.

What must I do to fix or the problem? Thx, Pete T.

Asked by SWOldSoldier1 2 years ago

Answered by cor-el 2 years ago

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Unable to restore bookmarks when moving profile folder

I recently changed my laptop. I took a backup of the entire profile folder. In my new laptop, I deleted the entire contents of the new profile folder and pasted the conte… (read more)

I recently changed my laptop. I took a backup of the entire profile folder. In my new laptop, I deleted the entire contents of the new profile folder and pasted the contents from the old profile folder. This process works for me every time. However, this time my bookmarks are getting lost. Everything else is in place. Is there a method to manually restore only the bookmarks from my profile folder backup? I never took a manual backup of only bookmarks. Any help here will be greatly appreciated.

Cheers

Asked by devashisha 2 years ago

Answered by FFus3r 2 years ago

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Profiles are stored in two locations (local & roaming) but none of the articles I have read specify which to use OR both.

Reference: https://support.mozilla.org/en-US/questions/1174885 The final answer was 'roaming' which was all that ragnajoe and myself wanted to know. The other articles… (read more)

Reference: https://support.mozilla.org/en-US/questions/1174885 The final answer was 'roaming' which was all that ragnajoe and myself wanted to know. The other articles about profiles, backups, recovery, '2017-10-13-12-36-19-82d39f.png',etc., ASSUMEs everyone has the same knowledge background. The problem could have been answered by referring us to: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox.

 Please use a more non-assuming tech editor next time.

Asked by LFCF_v52-v61 2 years ago

Answered by cor-el 2 years ago

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Reinstall w/o 'use previous' still gives me profile list

I've been having issues w/FF 61.0.2 losing everything new such as new bookmarks, ANY setting. Have posted Qs and followed various steps. Finally tried a complete reinstal… (read more)

I've been having issues w/FF 61.0.2 losing everything new such as new bookmarks, ANY setting. Have posted Qs and followed various steps. Finally tried a complete reinstall. I uninstalled (from Windows 7 Pro 64b), rebooted, downloaded & used the installer, w/gave me 62.0.2 which is only 3 days old. Only hiccup was an error stating 'MS Register Server has stopped working' and I chose 'close the program'.

I specifically unchecked the box upon install to NOT use any old settings when it prompted me 'FF has been installed before' yet a fresh install now gives me my old profiles prompt. I do not want ANY old settings. I need a COMPLETELY new pristine FF install.

Please help me get back to using FF where I can save bookmarks, install uBlock, make cookie exceptions, only default profile, etc.


Thank you profusely in advance,

Mac

Asked by Mac291 2 years ago

Answered by FredMcD 2 years ago

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Can't get Firefox to open. Get an error message stating profile is missing or has been deleted. Please help.

I have an iMac. Operating system is High Sierra 10.13.6. Firefox was running slowly today and a pop up window came up on the bottom of my screen and gave me the option of… (read more)

I have an iMac. Operating system is High Sierra 10.13.6. Firefox was running slowly today and a pop up window came up on the bottom of my screen and gave me the option of "refreshing" Firefox. I hit the refresh button, and it was taking FOREVER to refresh Firefox, so I clicked out of it (the little red button) mid-refresh. Ever since then, when I try to open Firefox, I get a message stating that Firefox cannot be opened because my profile is missing or deleted. Shortly after this happened, a folder appeared on my desktop titled "Old Firefox Data" which contains about 60 items. I did not create this folder. I have tried uninstalling and reinstalling Firefox. I have also tried starting my iMac in safe mode, then restarting in regular mode. Was on the phone with Apple Tech Support for over an hour and they were unable to help. They are aware of the "Old Firefox Data" folder but they didn't know what to do with it. I am not tech or computer savvy. Other people have posted this exact question before, and answers have been provided, however I don't understand the answers or the instructions that supposedly solve this problem. This is why I'm asking this question again. I am hoping someone can help and provide a simplified answer or simplified instructions to solve this problem. Thank you.

Asked by SunshinesMom 2 years ago

Answered by SunshinesMom 2 years ago

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Trying to re-install Firefox - get message that Profile cannot be loaded - install will not complete

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the co… (read more)

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the copy on C drive and loading a fresh copy of Firefox would solve the problem, so deleted it - didn't help - same message when I try to load a new copy. How can I install a totally new copy of the program ? I have another copy of Firefox on a laptop - can the profile from this help ?

Asked by 65patriot 1 year ago

Answered by FredMcD 1 year ago

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How to migrate between Windows 10 profiles?

To correct a problem in MS Word, Microsoft Support created a new Windows 10 profile on my laptop and reinstalled MS Office. Firefox is still on my laptop in the new profi… (read more)

To correct a problem in MS Word, Microsoft Support created a new Windows 10 profile on my laptop and reinstalled MS Office. Firefox is still on my laptop in the new profile, but its appearance is changed. It has lost all the profile data from the old Win 10 profile. I have looked at the articles under "Manage preferences and add-ons" but I don't think they solve my issue because I don't have a backup of my Firefox profile. Or, if I still do, I don't know how to find it on the old Windows profile, which is still on my laptop.

I had a lot of bookmarks, add-ons and preferences that I would like to retrieve for my browser. Is that possible?

Asked by Mysterfied 1 year ago

Answered by FredMcD 1 year ago

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Your profile cannot be loaded still after uninstall

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found th… (read more)

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found that you could remove profiles.ini and ~/.cache/mozilla/. I've removed both of these as well as reinstalling Firefox multiple times.

But it still show the error message. It even "spread" to Thunderbird.

I'm using macOS Mojave 10.14.

Asked by ntoonio 1 year ago

Answered by ntoonio 1 year ago