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  • Archived

firefox won't open, when trying to delete old profile get a message saying that a file is open but there isn't - where can I find this file?

I try to open firefox but nothing happens. I've followed the instructions about using profile manager but it won't open. Then I found info about using %appdata% and delet… (read more)

I try to open firefox but nothing happens. I've followed the instructions about using profile manager but it won't open. Then I found info about using %appdata% and deleting firefox folder but it won't delete because I get a message saying that there is a file open that is using the firefox folder. But this is after a shutdown so how can a file be open. I get some info that says the file was created on 21/02/2015. How can I find this file - stop it - and get back to using firefox again?

Asked by Thaxted 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Transferred logins don't show up

I transferred all files, including key3.db and logins.json to a new computer. Everything looks just like it did on the old one, except the saved logins are missing. The … (read more)

I transferred all files, including key3.db and logins.json to a new computer. Everything looks just like it did on the old one, except the saved logins are missing. The Exceptions-Saved Logins is filled with the previous data, but no Saved Logins.

This process worked fine on another such transfer I recently did.

Firefox 55.0 (64bit) on Win10 Pro (64bit)

Asked by vmanes 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Since I clicked refresh in troubleshooting, I've not been able to use Firefox. It says I have no profile.

When I want on-line tonite, a message at the bottom of the Firefox page said that if the web-site was slow, go into Troubleshooting and Refresh. I did that but now have … (read more)

When I want on-line tonite, a message at the bottom of the Firefox page said that if the web-site was slow, go into Troubleshooting and Refresh. I did that but now have no access to Firefox. When I click the Firefox icon, it says I have no profile.

Asked by imelda16 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

unable to download

I had firefox and then lost it after refreshing now after downloading it again get message saying ; your firefox profile can not be loaded. it may be missing or inaccessi… (read more)

I had firefox and then lost it after refreshing now after downloading it again get message saying ; your firefox profile can not be loaded. it may be missing or inaccessible would you please advise how to retrieve firefox and all my favorites, logings etc

Asked by sundan 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

Once I update firefox browser to new version I'm getting "Your Firefox profile cannot be loaded. It may be missing or inaccessible." error.

Hi, I got several version updates from Firefox, Once it is updated every time I open firefox I get "Your Firefox profile cannot be loaded. It may be missing or inaccessib… (read more)

Hi,

I got several version updates from Firefox, Once it is updated every time I open firefox I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible." error popup. After clicking OK button two to three times firefox will get opened and If I try to open a new tab or enter website URL this popup appears again and until I click OK it doesn't allow me to do anything on the browser. I tried all the articles steps to fix this but none worked. At last, I downgraded version to 48 and this error doesn't appear.

Asked by PriyanKugan 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

how to regain lost bookmarks

After recent Windows or Firefox update, which was quoted to take a few minutes, but lasted all day So I turned off computer at night, in morning, I was able to log in, b… (read more)

After recent Windows or Firefox update, which was quoted to take a few minutes, but lasted all day So I turned off computer at night, in morning, I was able to log in, but screen was blank Took computer to repair shop, who said it was working OK, but when switched on it automatically logged me in as administer After many attempts, I managed to swap user to my own login, only to find lost of apps missing Plus Firefox was missing I had to reinstall, but that meant No bookmarks and No passwords saved

Is there any way I can regain those lost bookmarks and add them to the new updated version of Firefox? As to the saved passwords, I will need to replace them all with new passwords, unless they can be regained too?

Asked by Old69 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I am getting the missing profile error in the latest Firefox Quantum but can't fix it

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'… (read more)

I suddenly started getting the error "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". I followed the directions for removing the .ini file (I'm on Mac OS High Sierra). But the problem didn't go away.

I tried using the Firefox Profile Manager. It does launch the profile manager window where there were no profiles. I created a new profile. It then opened Firefox. I could use it ok. But then I closed Firefox and re-opened it and got the error again.

Here is what shows up in my console window when I run the profile manager:

MacBook-Pro-2:me$ sudo /Applications/Firefox.app/Contents/MacOS/firefox-bin -P MacBook-Pro-2:me$ 2017-11-30 14:27:41.594 plugin-container[8508:15019641] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xb943, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:27:57.203 plugin-container[8524:15021634] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xae3f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes. 2017-11-30 14:28:11.580 plugin-container[8533:15023234] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0xc23f, name = 'com.apple.tsm.portname' See /usr/include/servers/bootstrap_defs.h for the error codes.

I can't get this browser to work at all! Is there a way to completely uninstall and start over?

Asked by emergingdzns 3 years ago

Last reply by andrewjohnstrong 3 years ago

  • Archived

How can can't find profile error be fixed in 57? the published fixes do not work.

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, s… (read more)

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.

Asked by vansyckel 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox crashes

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a … (read more)

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a profile with the ProfileManager option, but the result is the same. I have been waiting for a couple of weeks to see if a system update would eventually fix this (I installed firefox from Arch's repos). I run Arch Linux 64-bit. I have also tried installling firefox-nightly and even downloading firefox from mozilla with no success

Asked by jorgesca 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I have my bookmarks only in sqlite format. How do I import them?

I have done a clean Win install but due to my negligence I have not properly backed up all my browser data. Using a file recovery program I have managed to recover my old… (read more)

I have done a clean Win install but due to my negligence I have not properly backed up all my browser data. Using a file recovery program I have managed to recover my old Mozila profile, however simply copying the old files in the new profile folder doesn't seem to work. Does anyone know any workarounds?

Asked by bilovur 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Backup profile and my passwords to a single file.

Hi WHY at the new versions of firefox like 61.0.2 I CAN'T BACKUP MY PASSWORD OR MY PROFILE as i can do it at older versions with these addons? 01. Password exporter(https… (read more)

Hi WHY at the new versions of firefox like 61.0.2 I CAN'T BACKUP MY PASSWORD OR MY PROFILE as i can do it at older versions with these addons?

01. Password exporter(https://addons.mozilla.org/el/firefox/addon/password-exporter) 02. https://addons.mozilla.org/el/firefox/addon/saved-password-editor

And I CAN'T FIND ANY OTHER ADD ON THAT DO EVERYTHING THESE TWO DO TO REPLACE THEM.

WHY????????

Asked by Gregory 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Cannot open Firefox usinf Windows - profile not available

I cannot open Firefox on my Windows 10 PC Says that Your Firefox profile cannot be loaded. It may be missing or inaccessible. I have tried to uninstall, and then reinstal… (read more)

I cannot open Firefox on my Windows 10 PC

Says that Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I have tried to uninstall, and then reinstall Firefox with no success. As soon as I load it, the same message is displayed.

Asked by cannot 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How do I get an answer from support? My topic IS NOT covered here.

None of these pages cover my topic but all you can seem to do is keep sending me to different effin pages. SO ONE MORE TIME. I DELETED MY FIREFOX PROFILE FROM MY COMPU… (read more)

None of these pages cover my topic but all you can seem to do is keep sending me to different effin pages. SO ONE MORE TIME. I DELETED MY FIREFOX PROFILE FROM MY COMPUTER BY ACCIDENT. IT IS NO LONGER THERE I CAN NOT REPAIR IT BECAUSE IT IS NO LONGER THERE. FIREFOX WILL NOT WORK BECAUSE IT CAN'T FIND MY PROFILE (well what was your first clue Col. Mustard?) ALL OF THE SUPPORT PAGES EXPLAIN HOW TO FIX THE PROBLEM BY GOING TO MY PROFILE.... IT'S NOT THERE. IT HAS BEEN DELETED!!! Now I have tried uninstalling firefox. and then downloading and installing a new version.....IT STILL WILL NOT WORK BECAUSE IT CANNOT FIND MY PROFILE, BECAUSE MY PROFILE HAS BEEN DELETED.

Asked by kermit454 2 years ago

Last reply by Seburo 2 years ago

  • Archived

Firefox consuming more than 100% of CPU time

I have both Firefox and Dev edition on my notebook in a Windows 7 OS, and use the Firefox one as don't remembering history, while Dev edition remembers history. Both were… (read more)

I have both Firefox and Dev edition on my notebook in a Windows 7 OS, and use the Firefox one as don't remembering history, while Dev edition remembers history. Both were updated to the latest version, 63.0b8 (64bit), few days ago, and were running smoothly until yesterday when while running it with 3 tabs suddenly the notebook stopped, and I couldn't do anything as couldn't even move mouse, so after few minutes I could open the Task Manager and find out that the 3 Firefox processes were consuming like 110% of CPU, so took like 10min for the processes to go down and finally I could see that Firefox was really consuming such CPU processing time, so I uninstalled both versions, and re-installed then again, and then seems problem was still happening with high CPU usage, so I tried to install the previous 63.0b7 version and always it was updated automatically to the 63.0b8 version, even that on Options I kept the manual update. As during the re-install of both versions I didn't see that it was using a different profile, then at the end, I lost the bookmarks I had in one profile, so now I can't run any previous version, as both Dev and normal edition always update automatically. Any chances to keep using older version and not this latest one ? thanks,

Asked by vanderlei1 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox will not load

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o… (read more)

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.

Asked by Keyless 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Videos autoplaying even with all the new settings

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen … (read more)

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen shot attached - a couple of weeks ago when they suddenly started auto playing and that solved the issue, but now I am back to square one. Even when I have ensured that the autoplay option is changed in the preferences section they are still auto-playing. Any suggestions please as this is driving me crazy!

Thanks in advance for your help. It is much appreciated.

Asked by KezzerN 2 years ago

Last reply by cor-el 2 years ago

  • Archived

What do I do with the ca3phnff.default-1533205453525 folder?

I pressed reset Firefox I found that folder in old firefox data folder I've already tried uninstalling and reinstalling so Firefox can find it's profile … (read more)

I pressed reset Firefox

I found that folder in old firefox data folder

I've already tried uninstalling and reinstalling

so Firefox can find it's profile

Asked by L.E.Hayes 2 years ago

Last reply by cor-el 2 years ago