• Archived

Profile lost during update

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a mome… (read more)

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a momentary notification that Firefox had updated successfully. This issue is similar to https://support.mozilla.org/en-US/questions/1223868. I do have a "Old Firefox Date" folder on my desktop. I added a new Profile and copied the necessary files from the folder on my desktop. Problem is...no bookmarks, favicons, login info, etc. I'm not real happy about this because Firefox has the ability to delete profiles and add new ones without notification and then corrupt or lose all my old info. I can't believe I allowed Firefox to update without notification. First of all, what happened and secondly , how do I get info back that isn't where it's supposed to be?

Asked by cactusdr 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How to stop Firefox from making automatic requests on startup

Every time I start Firefox with a new profile, despite trying in several ways to make this not happen, Firefox automatically makes a series of requests to URL's and will … (read more)

Every time I start Firefox with a new profile, despite trying in several ways to make this not happen, Firefox automatically makes a series of requests to URL's and will retry them repeatedly when those requests fail.

``` GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 POST https://shavar.services.mozilla.com/downloads?client=Firefox&appver=60.2&pver=2.2 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 POST https://shavar.services.mozilla.com/downloads?client=Firefox&appver=60.2&pver=2.2 ... (and so on) ```

I am trying to make this not happen. I'm ideally looking for a setup where Firefox will make no requests at all without me explicitly telling it to but just eliminating the two requests above would be a great start!

Here's what I've tried so far:

1. Uncheck "Provide search suggestions" in `about:preferences#search`

2. I've followed these instructions --- https://support.mozilla.org/en-US/kb/how-stop-firefox-making-automatic-connections

2. Here are a combination of select settings from my `user.js` preferences file that I put in to place before opening Firefox in my attempts to stop this. Some of these may or may not be relevant but I'm including them so you have some idea what I've tried: ``` user_pref("app.update.enabled", false); user_pref("browser.tabs.crashReporting.sendReport", false); user_pref("browser.crashReports.unsubmittedCheck.enabled", false) user_pref("browser.search.update", false); user_pref("browser.search.suggest.enabled", false); user_pref("extensions.systemAddon.update.enabled", false); user_pref("extensions.update.enabled", false); user_pref("browser.safebrowsing.downloads.remote.enabled", false); user_pref('browser.search.geoSpecificDefaults.url', ); user_pref('media.gmp-manager.url', ); user_pref('browser.safebrowsing.provider.mozilla.updateURL', ); user_pref('browser.safebrowsing.provider.mozilla.gethashURL', ) user_pref('browser.search.cohort', ); user_pref("services.sync.prefs.sync.browser.urlbar.suggest.searches", false); ``` Any ideas?

Asked by unverified_contact 1 year ago

Last reply by cor-el 1 year ago

  • Archived

OCSP is not working on Firefox

Hi I have a website configured with OCSP, it working fine on all web browsers (IE, Edge, Chrome, Safari etc.) except FireFox Getting Error code: MOZILLA_PKIX_ERROR_OCSP_… (read more)

Hi

I have a website configured with OCSP, it working fine on all web browsers (IE, Edge, Chrome, Safari etc.) except FireFox

Getting Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

checked with SSLLabs, OCSP is enabled and there is no issue.

Thanks

Asked by khankhayam 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox now holds a lock for places.db during the whole time it is open

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred work… (read more)

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred workflow to do a search for a firefox bookmark by a keyword. I see that the workflow written in Python crashes with

`sqlite3.OperationalError: database is locked`

When I close Firefox, the script is working fine. When I open it again - the script is not operational again. Tried safe mode - the same result.

This was working fine for years and the symptom points that it was changed recently and now Firefox holds a lock during the whole time it is open. I guess previously the database lock was acquired per bookmark write transaction.

FF 63.0 macOS

Is it a known issue? Why was this change made?

Thanks!

Asked by dmfigol 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Firefox does not trust DigiCert Global Root CA even though trust is set

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOW… (read more)

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOWN_ISSUER.

This is somehow related to my user profile. If I create a new profile, the problem disappears.

I've tried deleting cert*.db in my profile directory to no avail. I checked about:config and I couldn't find any relevant non-default configuration.

To my surprise, if I want to manually set the trust of the certificate in the certificate manager ("Edit Trust"), it tells me that the certificate is trusted. However, if I click on "View Certificate", I get the following error: "Could not verify this certificate because the issuer is unknown."

I don't know much about CAs, but it seems to be surprising how the issuer of a Root CA could be unknown, isn't that the whole point of a Root CA that it does not need to be signed by another certificate?

The more important question: Where in my profile may I have a non-default option that causes Firefox to not trust the DigiCert Global Root CA?

Asked by morxa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Multiple firefox.exe in background processes crashing browser

After a recent automatic update my old problem with Firefox Quantum came back. Every time I open Firefox browser I get multiple 4-6 firefox.exe running in the background… (read more)

After a recent automatic update my old problem with Firefox Quantum came back. Every time I open Firefox browser I get multiple 4-6 firefox.exe running in the background processes. When I go into details and try to end process tree it crashes my browser. When I open Firefox it starts all over again. I have gone into about:preferences and

   De-select ‘Use recommended performance settings’
   Set Content process limit value to ‘1’ from its default value

I have also gone into about:config and switched browser.tabs.remote.autostart to false. Still have the same problem.

Asked by activecarbon 10 months ago

Last reply by FredMcD 5 months ago

  • Archived

cant add bookmarks

I downloaded firefox 49.0.2 due to some programs i have to run not working on the updated version. (changing laptops, i downloaded on another laptop 6-12 months ago witho… (read more)

I downloaded firefox 49.0.2 due to some programs i have to run not working on the updated version. (changing laptops, i downloaded on another laptop 6-12 months ago without the issue) unable to add bookmarks, ran through all the troubleshooting ideas & none seemed to work. tried everything i could think of but nothing seems to work, uninstalling & reinstalling, restarting firefox, restarting comp, running in safe mode to rule out add ons etc

Does anyone have any suggestions as its rather annoying without bookmarks?

Thanks

Asked by coli89 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I drive a Mac. The Firefox icon in my dock suddenly changed from the usual Firefox logo to looking like a notepad with a short ruler, pencil and pen; so why?

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been t… (read more)

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been the regular red fox in a circle. Then today I went to open Firefox and I couldn't find it on my Dock. After careful observation using the magnifier I discovered that the Firefox program is still there, but its icon has been replaced by a totally insignificant looking icon that looks like a white notebook, with a small ruler, pencil and pen on top. - What gives? - Is this the "new" icon for FF? - I don't like it. It's harder to find. - I didn't ask for the change, nor did I do anything (as far as I know) to prompt it to happen. signed: TEZ123

Asked by TEZ123 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Websites blocked; security connection failed message is SEC_ERROR_BAD_SIGNATURE, therefore need a quick solution or discontinue using Firefox

More and more of my favorite websites are blocked, so increasingly having to use MS Edge as a default browser. It is very frustrating so a solution would be most welcome.… (read more)

More and more of my favorite websites are blocked, so increasingly having to use MS Edge as a default browser. It is very frustrating so a solution would be most welcome. I can't even use this Mozilla help website so have had to use MS Edge to convey this message.

Asked by DonJScott 12 months ago

Last reply by FredMcD 12 months ago

  • Archived

Resetting lost passwords

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Del… (read more)

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Dell), all of my saved logins are removed.

After some checking, I found that the actual logins file had been changed from "logins.json" to "logins.json.corrupt".

Why Firefox is doing this is anybodies guess, but it may have something to do with the actual passwords themselves containing characters that it doesn't like.......

Easy resolution - find the "corrupt" file and rename it!

Using Windows Explorer, you will need to make hidden files visible, then go to (User)>Appdata>Roaming>Mozilla>Firefox>Profiles>(71r822oe.*********), then scrol down to "logins.json.corrupt" - select, rename, "logins.json", agree to the change warning, and exit. All now works as before.

(The bits in brackets will be your own name and registry entry)

Please, Mozilla - can you try and stop this happening in the first place ?

Asked by MichaelM46 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why is Firefox automatically opened to the https://kbb.com website every morning?

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot fin… (read more)

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot find anywhere in Firefox settings that is telling this site to start up nor any reason for Firefox to even be open. I definitely shut Firefox down when I'm finished browsing. There are some 'Recent Highlights" and one of them is showing that page, but I am unable to remove them.

Asked by Jokerin 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

With Firefox loaded my laptop will not charge.

About 2 weeks ago my laptop suddenly stropped charging. I deleted Firefox to free up some space on the hard drive and the laptop started charging. I used Microsoft Edge b… (read more)

About 2 weeks ago my laptop suddenly stropped charging. I deleted Firefox to free up some space on the hard drive and the laptop started charging. I used Microsoft Edge but it is atrocious. So reloaded Firefox and the laptop stopped charging one again.

Asked by TerenceC 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox keeps crashing

I'm running Windows 7 64-bit and have downloaded Firefox a number of times (each time doing a clean uninstall with Revo uninstaller), but cannot get Firefox to run at al… (read more)

I'm running Windows 7 64-bit and have downloaded Firefox a number of times (each time doing a clean uninstall with Revo uninstaller), but cannot get Firefox to run at all. Each time I put in a search I immediately get the 'Gah. your tab just crashed' message. I've done a Windows crash report on the latest event and this was the result:

Log Name: Application Source: Application Error Date: 07/02/2019 13:12:17 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Roland-PC Description: Faulting application name: firefox.exe, version: 64.0.2.6947, time stamp: 0x5c34ddf7 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000000c0000035 Faulting process id: 0x1178 Faulting application start time: 0x01d4bee6bcbee9f9 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: fde241ae-2ad9-11e9-a3b0-408d5c590c41 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2019-02-07T13:12:17.000000000Z" />
   <EventRecordID>64571</EventRecordID>
   <Channel>Application</Channel>
   <Computer>Roland-PC</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>64.0.2.6947</Data>
   <Data>5c34ddf7</Data>
   <Data>unknown</Data>
   <Data>0.0.0.0</Data>
   <Data>00000000</Data>
   <Data>c0000005</Data>
   <Data>00000000c0000035</Data>
   <Data>1178</Data>
   <Data>01d4bee6bcbee9f9</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>unknown</Data>
   <Data>fde241ae-2ad9-11e9-a3b0-408d5c590c41</Data>
 </EventData>

</Event>

Can anyone suggest a solution, please?

Asked by grandsire02 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox updated to version 62.0 and started getting intrusion attempt blocked by Norton

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBS… (read more)

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBSd0KyAOiTCAY5fMBz/Y/5/

Network traffic was detected that matches the signature of a known attack. The attack was resulted from C:\Program Files\Mozilla Firefox.exe.

Asked by Rtippitt 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Youtube Slight Hiccup in Playback

Though YouTube videos play well, every 10-30 seconds or so, there's a frame or two where it goes back a quarter to half of a second. I've tried using the h246ify plugin a… (read more)

Though YouTube videos play well, every 10-30 seconds or so, there's a frame or two where it goes back a quarter to half of a second. I've tried using the h246ify plugin addon, but it changed nothing. I see problems with video and audio playback are quite common in Firefox, but I haven't seen too many in Quantum (especially something so little as a random stutter). Any help is greatly appreciated, though it's not a very game-breaking problem (I've had this issue since Quantum came out and I installed Windows).

Asked by CJBurkey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

bloqué par https://dtc6wskaamp8b.clounfront.net

Hi, How is it possible that this site can block my browser and that I have to go to the task manager and close Firefox? Can you tell me how I can block this site? I don't… (read more)

Hi, How is it possible that this site can block my browser and that I have to go to the task manager and close Firefox? Can you tell me how I can block this site? I don't have a virus on my computer I use Avast and Malwarebyte Premium. Thank you for your help. Regards Michel

Asked by Michel_Tanguy 1 year ago

Last reply by FredMcD 1 year ago