Firefox Support Forum

Hello there! My name is Bilal and I synced my Firefox account to my other mail [email]@gmail.com. I enabled the 2F Verification and used an authentication app on my old mobile phone. My mobile phone got busted and I also don't have the backup codes. Would you please help me with this and provide me a solution to lg in back to my account because there are a lot of passwords etc. in my account. I do have access to my gmail account, so if you need any kind of verification, please do.

I lost my authenticator app and am having to redo all of them. Since I don't have it, I had Firefox send me a conformation email so I could access my account. But they never came even after I waited and tried again.

checked both on my mail app and on the web like the support page suggested.  I also added "accounts@firefox.com" to my whitelist and checked my spam folder.

I am logged in to the app on my phone. But that too requires me to authenticate to access account settings. Also, I am pretty sure I have my phone number added - but have not been given that option.

Any help would be great.

Hi,

I'd like to ask if there are plans in the near future to support FIDO2/WebAuthn authentication for Firefox Accounts.

My question is motivated by the fact that right now there's no way to add a secondary MFA option as backup, and the industry-standard backup codes are very clunky to store safely and use in general.

Losing access to the MFA for an account which hosts all data (and essentially the day to day optimizations of workflows - saved data, bookmarks, etc.) and starting from scratch is a terrifying prospect (I've gone through it before), especially given that Firefox Accounts right now does not have any recovery options after that point.

It would be beneficial if one would be able to add, for instance, a pair of FIDO2 keys for this purpose, or even more broadly speaking any other WebAuthn providers (like Windows Hello). Those would not only provide a better security standard, but also better failover options.

I'm sorry if this is not the right place, but I've not found a dedicated forum for Firefox Accounts issues specifically - please direct me there if there's one.

Best regards, Artur Ciesielski

Under about:preferences#privacy choosing "Max Protection", choosing Max Protection, be it NextDNS or Cloudflare means my synced profile takes 30+ seconds to load/authenticate.

Windows 10 22H2 Pro on a domain.

On MacOS, near-zero delay.

Both go through same router.

This seems...wrong.

Hello, Please help me to resolv the error: The media playback was aborted due to a corruption problem or because the media used features your browser did not support."

I was visiting a web page to make a payment and on the web page where you enter your credit/debit card details the page was not secure but when I tried with the edge browser the page was secure. Is their any way to fix this for Firefox browser?

How do I make it stop requiring verification of a device I've been using for 5 years? I prefer Firefox to Safari in all other ways, but this is a time consuming repetitive problem.

Hello,

When i click on the above "meer info" button i get a page with "page is not found" so i don't get now a page with the info i need. Can someone explain to me what the above feature is?

Greetings,

Jeppie

Dear Support,

I hope somebody can help me. I write concerning a piece of software called Privacy Eraser. This basically protects privacy, by deleting your own digital footprint.

On Privacy Eraser, there is a section called Browsers, which details all the browsers a user uses. I use Firefox, but it does not show using this piece of software. (It shows other browser's like Microsoft Edge, which I do not use.)

Am I doing something wrong here, or is Firefox just disguising itself on my machine, please?

yours Marek