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When open the webpage https://www.alibaba.com/ , the login icon on the right cannot appear

Hello! Due to work reasons, we need to use Fiirefox 54.0.1 (64) and do not need to upgrade But When open the webpage https://www.alibaba.com/ , the login icon on the rig… (read more)

Hello! Due to work reasons, we need to use Fiirefox 54.0.1 (64) and do not need to upgrade But When open the webpage https://www.alibaba.com/ , the login icon on the right cannot appear I searched carefully online but couldn't find a solution Please provide a solution Can you provide an email address? I can take a screenshot to illustrate the situation My email address bestfinder@foxmail.com thank you HALE

Asked by Bestfinder Hale 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Mozilla virus pop ups- legit?

Starting this morning, I am constantly receiving pop ups supposedly from Mozilla regarding viruses. It says "click here to fix the error" Are these legit? I have run my… (read more)

Starting this morning, I am constantly receiving pop ups supposedly from Mozilla regarding viruses. It says "click here to fix the error" Are these legit?

I have run my anti-virus and malware and they show nothing. I also have pop ups blocked.

Asked by Peter Lund 5 months ago

Last reply by James 5 months ago

Denied access to my mail accounts and MyHeritageaccount

Page seems to freeze, and mail/google-acces denied out of nowhere. Same message when trying to log in to MyHeritage. Message someone changed phonenumber recently. I didn´… (read more)

Page seems to freeze, and mail/google-acces denied out of nowhere. Same message when trying to log in to MyHeritage. Message someone changed phonenumber recently. I didn´t. I am accessing internet via cable to Iphone. No wifi or bluetooth. I suspect someone is trying to get illegitimate access.

Asked by elledyring 5 months ago

Last reply by markwarner22 5 months ago

why is google trying to sign into every page on firefox? Why is it IN firefox?

Every page i go to, whether it's a login page or simply a page where i have an account but just doing research, like reddit, walmart, forbes.com etc. prompts me to sign i… (read more)

Every page i go to, whether it's a login page or simply a page where i have an account but just doing research, like reddit, walmart, forbes.com etc. prompts me to sign in with google. I though firefox was storing all my passwords?

Asked by MILESTWEST 5 months ago

Last reply by jonzn4SUSE 5 months ago

I have 6 Firefox tabs open but my system is slow and shows 15 Open Firefox instances

Please assist or advise why Firefox seems to be slowing down my system by memory usage. I have a handful (6) of tabs open on 1 browser session and my system started slowi… (read more)

Please assist or advise why Firefox seems to be slowing down my system by memory usage. I have a handful (6) of tabs open on 1 browser session and my system started slowing down so I checked my task manager and it shows that I have more than a dozen of Firefox instances open chewing up almost 90% of my memory.

Please assist or advise me on how to tweak my browser to perform better, and not to show ghost instances

Asked by feroz.bux 2 months ago

Last reply by jonzn4SUSE 1 month ago

Unknown website

A few minutes ago, when I closed one web site the following poped-up (nextsmartlawyer.com) and I can't get rid of it. Every time I close a web site, this is on my desktop… (read more)

A few minutes ago, when I closed one web site the following poped-up (nextsmartlawyer.com) and I can't get rid of it. Every time I close a web site, this is on my desktop. I even restarted my computer, no help. Is there something I can do to eliminate this?

Asked by boong 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox will not allow page to be displayed

After last update Firefox will not open my Weebly website editor. It keeps telling me that Firefox will not allow the page to be displayed if another site has embedded i… (read more)

After last update Firefox will not open my Weebly website editor.

It keeps telling me that Firefox will not allow the page to be displayed if another site has embedded it. It advises me to open the link in a new window.

This does not work - I get the same error message. I need to be able to edit my website! Can anyone help, please?

Asked by Ringlets 6 months ago

Last reply by cor-el 6 months ago

email from breach-alerts@mozilla.com

I received an email from breach-alerts@mozilla.com and wanted to know if this is from Mozilla or a scam. It said it was from Mozilla Monitor and that I was part of a bre… (read more)

I received an email from breach-alerts@mozilla.com and wanted to know if this is from Mozilla or a scam.

It said it was from Mozilla Monitor and that I was part of a breach

Mozilla Monitor⁩ discovered the following data breach that includes your personal information:

Breach source:

   Orange Romania

Your exposed data:

   Email addresses, Partial credit card data, and Phone numbers

We’ll guide you step-by-step on how to resolve this data breach.

The urls in the email started with https://blrv1ly5.r.us-west-2.awstrack.me, for example:

https://blrv1ly5.r.us-west-2.awstrack.me/L0/https:%2F%2Fmonitor.mozilla.org%2Fuser%2Fdashboard%2Faction-needed%2F%3Futm_source=monitor-product%26utm_medium=product-email%26utm_campaign=breach-alert-free-us-no-scan%26utm_content=lets-get-started-us/1/010101954707497e-60e09c39-3a6c-4790-9ec8-1e6c480be653-000000/vhuplzy93ytOGWRRt1XRPcDqVKM=416

Asked by mihaipaun91 2 months ago

Last reply by mscarfone1 1 month ago

safe downloads being blocked

My safe downloads are being continually blocked by your Norton Safe Web. I have already gone thru the security settings and unchecked them. It is still blocking simple WO… (read more)

My safe downloads are being continually blocked by your Norton Safe Web. I have already gone thru the security settings and unchecked them. It is still blocking simple WORD downloads from clean sources and business partners. Is there a way to fix this? Otherwise I need to abandon Fierfox for another browser.

Asked by jlynch3d 5 months ago

Last reply by James 5 months ago

repetitive antivirus request popups

A continuous stream of "antivirus" via tomp3.cc popups started appearing today on my Win 10 desktop. Although there is a "Dismiss" button, once pushed the popups return i… (read more)

A continuous stream of "antivirus" via tomp3.cc popups started appearing today on my Win 10 desktop. Although there is a "Dismiss" button, once pushed the popups return immediately. I have not changed any settings, added/deleted programs. My Firefox is up to date. I have run Windows security and my Bit Defender program with no detection(s) noted.

Asked by drvansteiner 5 months ago

Last reply by James 5 months ago

Expired certificate to updates.tb.ask.com

Recently I started using Bit Defender. I have been getting these security messages: Suspicious connection blocked now Feature: Online Threat Prevention firefox.exe att… (read more)

Recently I started using Bit Defender. I have been getting these security messages: Suspicious connection blocked now

Feature: Online Threat Prevention

firefox.exe attempted to establish a connection relying on an expired certificate to updates.tb.ask.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk

Asked by jameshenright 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago