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Paid Antitrack

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working… (read more)

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working?

Asked by kokkotp 1 week ago

Last reply by James 1 week ago

Where to write firefox autoconfg file if firefox is installed from Microsoft Store

I am using Mozilla Firefox on MS Windows 10. I want to add an autoconfig file to lock some preferences. As per this doc firefox.cfg and autoconfig.js need to be saved in … (read more)

I am using Mozilla Firefox on MS Windows 10. I want to add an autoconfig file to lock some preferences. As per this doc firefox.cfg and autoconfig.js need to be saved in the same directory where firefox is installed. https://support.mozilla.org/en-US/kb/customizing-firefox-using-autoconfig

I had downloaded firefox from the Microsoft store. Firefox is installed in the %programfiles%/WindowsApps folder, which is owned by 'trusted installer'. Because of this a normal user cannot write to this folder, not even with Admin access.

Is there a way to set auto config without changing folder permissions? Can I save the firefox.cfg and autoconfig.js somewhere else other than the install folder?

Asked by new_fox 1 week ago

Last reply by zeroknight 1 week ago

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (read more)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Asked by darrenallen73 1 week ago

Last reply by cor-el 1 week ago

Government Gateway login issues

I have several profiles for logging into HMRC's Government Gateway to access my HMRC services. I can log in with my Username and Password but when I enter the Access Code… (read more)

I have several profiles for logging into HMRC's Government Gateway to access my HMRC services. I can log in with my Username and Password but when I enter the Access Code (sent to my mobile) the website goes back to the login page, it won't let me in. If I do the same on Microsoft Edge, there is no issue and I can login without any problems. I tried the 'Forget about this website' fix and also cleared the cache in Firefox. I will not delete all my cookies as they are vital for all my access to financial and government website access. Some profiles (different Username) will let me in (for certain Government Services) but others won't. It is not an issue with HMRC as Microsoft Edge seems to work. Can anyone provide a solution to this issue or have also experienced this issue? Thanks. René

Asked by renevandenoort 2 weeks ago

Last reply by zeroknight 2 weeks ago

Thunderbird or Firefox seems to block ALL tracking links from CONSTANT CONTACT

Thunderbird seems to block ALL tracking links from CONSTANT CONTACT (specific return tracking server is r20.rs6.net--see copy of error message attached). Configuration: W… (read more)

Thunderbird seems to block ALL tracking links from CONSTANT CONTACT (specific return tracking server is r20.rs6.net--see copy of error message attached). Configuration: Windows 10, Thunderbird 115, Firefox 123. Ublocker was Firefox extension but issue continued with Ublocker uninstalled. Bit Defender & Bit Defender VPN tested installed and uninstalled. Also tried various configurations of Firefox and Thunderbird settings/privacy & security.

Asked by BarryW 2 weeks ago

Last reply by cor-el 2 weeks ago

"Your browser is being managed by your organisation" (Der Browser wird durch Ihre Organisation verwaltet)

On my Laptop I always get the Message "Der Browser wird durch Ihre Organisation verwaltet" (No. 1). To change this I should go to HKEY_LOCAL_MACHINE via REGEDIT. Then to … (read more)

On my Laptop I always get the Message "Der Browser wird durch Ihre Organisation verwaltet" (No. 1). To change this I should go to HKEY_LOCAL_MACHINE via REGEDIT. Then to SOFTWARE / POLICIES / ???. There should be an entry MOZILLA or FIREFOX. I dont have this (No. 2). So I should go to FIREFOX "about:config" and there I should change "security.enterprise_roots.enabled" from "true" to "false". But it is (the ONLY) setting, which is locked (No. 3).

So I do not know, how I can remove this "Your browser is being managed by your organisation".

Can you help me?? I am my own organisation....

Asked by dieter_wiese 2 weeks ago

Last reply by cor-el 2 weeks ago

When I Clear My History, My Logins do Not Clear.

When I clear my history, my accounts autofill email information. I check all the boxes including "Active logins" and "Form and search history". My emails and usernames an… (read more)

When I clear my history, my accounts autofill email information. I check all the boxes including "Active logins" and "Form and search history". My emails and usernames and passwords still autofill on every website. Please help.

Asked by Hugh G. Rection 2 weeks ago

Last reply by cor-el 2 weeks ago

Autofill address not working anymore

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore. Autofill card still works, bu… (read more)

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore.

Autofill card still works, but not addresses.

Asked by allanrivers99 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

search bar interruption.

I notice when i am typeing something, the firefox line is only less than a quarter and is not going all the way to the opposite side, it quickly vanishes, and a white sea… (read more)

I notice when i am typeing something, the firefox line is only less than a quarter and is not going all the way to the opposite side, it quickly vanishes, and a white search bar appears.

Asked by siddium414 2 weeks ago

Last reply by cor-el 2 weeks ago

my Outlook email is shut down. says I need to actvate java scripting to update. I don't know how! I am 71YRS old

I need help!!! To update my microsoft outlook email said that I must activate java scripting to update my email. I am 71 years old and this would be much easier with a p… (read more)

I need help!!! To update my microsoft outlook email said that I must activate java scripting to update my email. I am 71 years old and this would be much easier with a phone call. [removed phone# from support forum]. thank you, Mike Paley

Asked by mikepa1 3 weeks ago

Last reply by cor-el 3 weeks ago

All logins fail to load from logins.json, with error NS_ERROR_FAILURE

Hi, My saved passwords are not showing up. I followed the advice on this post, by setting signon.debug and doing about:logins. Here are the errors shown in the console:… (read more)

Hi,

My saved passwords are not showing up. I followed the advice on this post, by setting signon.debug and doing about:logins. Here are the errors shown in the console:

LoginManager: Getting a list of all logins asynchronously. LoginManager.sys.mjs:395:14 Login storage: Returning 502 logins for specified origin with options [object Object] storage-json.sys.mjs:704:10 Login crypto: Failed to decrypt cipher text of length 92 with error NS_ERROR_FAILURE. crypto-SDR.sys.mjs:179:12

   ->
   decrypt resource://gre/modules/crypto-SDR.sys.mjs:197
   decryptLogins resource://gre/modules/storage-json.sys.mjs:966
   map self-hosted:221
   #decryptLogins resource://gre/modules/storage-json.sys.mjs:948
   InterpretGeneratorResume self-hosted:1465
   AsyncFunctionNext self-hosted:852

Then that last mesage is repeated another 501 times.

Any idea what is wrong. I have only one profile the default one. Firefox is up to date at 122.0.1 on iMac 12.7.3

Thank you David

Asked by dch888 4 weeks ago

Last reply by cor-el 3 weeks ago

Site access permisssions

Hello I am having trouble allowing access to Microsoft 365 i've tried looking in privacy and security settings but when I go to permisssions and look up the site for mi… (read more)

Hello I am having trouble allowing access to Microsoft 365 i've tried looking in privacy and security settings but when I go to permisssions and look up the site for microsoft 365 nothing comes up. I just need to allow full access to microsoft so I can do my assignment.

Asked by t.r.matthews1002 3 weeks ago

Last reply by cor-el 3 weeks ago

It appears I have "Silk Privacy Pass" in firefox and I never put it there - I can't remove it

I've discovered it has something to do with Amazon. I didn't know I had it until I just migrated to Windows 10 and a new firefox update occurred. Even then, my only cl… (read more)

I've discovered it has something to do with Amazon.

I didn't know I had it until I just migrated to Windows 10 and a new firefox update occurred.

Even then, my only clue is a little orange "triangle" that shows up at the top line of the 'hamburger' menu at the top right on the screen. When I clicked on it, I got a message saying "Silk Privacy Pass wants to update".

I went to my installed extensions/themes screen and there is nothing about a silk extension or add-on.

It also showed up when I looked in the startup configuration and it showed it was loading during startup there. I disabled it. But today I just got the orange triangle again an hour ago wanting me to let it update.

I want it gone!! Especially when it showed up on my system without my asking or knowingly agreeing to it.


FWIW, I also ran Agent Ransack (search utility) on the drives and "Silk" does not come up as a file name for an app, DLL or any other file.

Asked by Owen McDonald 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago